MIME-Version: 1.0
Date: Fri, 28 Oct 2022 14:03:19 +0100
From: sales@expressmusic.co.uk
To: martin rouse <martinnrouse@yahoo.com>
Subject: Re: Express Music Order Despatched 25547
In-Reply-To: <27749945-CD9E-4AB5-B6E1-1337070FF3C4@yahoo.com>
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 <296ebffebd2567f0a3f4990436fdc4d1@expressmusic.co.uk>
 <27749945-CD9E-4AB5-B6E1-1337070FF3C4@yahoo.com>
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Hi
Yes thank you received this morning
Only one more guitar to box up from goods sold and then on to goods in 
......
I will check it over and will issue refund this afternoon
Confirmation will be sent over once everything is sorted
Phil
:)

On 2022-10-28 13:55, martin rouse wrote:
> Hi, Guitar was delivered back to you by Parcelforce this morning.
> Hopefully all OK?
> 
> Thanks
> Martin Rouse
> 
>> On 26 Oct 2022, at 11:46, sales@expressmusic.co.uk wrote:
>> 
>> Hi Martin
>> 
>> Thanks for the email
>> 
>> No problem re return and sorry to hear your not getting on the d28
>> 
>> Please ship back to us at the following address
>> 
>> Express Music
>> B2 - B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> I will be in touch as soon as we receive it
>> 
>> Phil
>> 
>> 
>> 
>> On 2022-10-26 08:36, martin rouse wrote:
>>> Hi, I would like to return the guitar for a refund.
>>> It's a lovely guitar, but just not for me.
>>> Its in perfect condition, all labels and packaging are here.
>>> I will return on a 24hr carrier, insured, once you give 
>>> authorisation.
>>> Thanks
>>> Martin Rouse
>>>> On 19 Oct 2022, at 13:38, sales@expressmusic.co.uk wrote:
>>>> Order Details
>>>> Express Music
>>>> [Order Despatched]
>>>> -------------------------
>>>> Dear Martin Rouse,
>>>> Your order was despatched on 19 October 2022 via TNT and should be
>>>> with you shortly.
>>>> The Tracking Number is 215032521. Please click here [1] to track.
>>>> Tracking may not start working for a few hours.
>>>> Your order will be dispatched on 19/10 with 24hr Delivery (working
>>>> days only, excludes weekends & bank holidays). Although we pay for
>>>> TNT 24 hour service we have been pre-warned of delays in their
>>>> systems at the moment. Hopefully it will be with you soon but if you
>>>> do need to track it at any point, we would suggest giving them a
>>>> call on 0800 100 600 and quote your tracking number for more up to
>>>> date information.
>>>> To see our terms and conditions then please follow the link below:
>>>> http://www.expressmusic.co.uk/products.asp?page=termsconditions
>>>> Please note: A signature will be required upon delivery.
>>>> If you have any queries please email us on sales@expressmusic.co.uk
>>>> quoting the order reference.
>>>> We very much appreciate your custom and hope you are pleased with
>>>> our products.
>>>> Kindest regards,
>>>> Express Music
>>>> -------------------------
>>>> T: 01926 808982
>>>> E: sales@expressmusic.co.uk
>>>> W: https://www.expressmusic.co.uk [2]
>>>> Express Music, B2 & B3 Quarry Park, Old Milverton Lane, Leamington
>>>> Spa, Warwickshire, CV32 6RW, United Kingdom
>>>> VAT Reg No: GB 837 2933 06
>>>> Delivery Address
>>>> Billing Address
>>>> Martin Rouse
>>>> 92 Victoria Road
>>>> Gorleston
>>>> Norfolk
>>>> NR31 6EA
>>>> UK Mainland
>>>> Martin Rouse
>>>> 92 Victoria Road
>>>> Gorleston
>>>> Norfolk
>>>> NR31 6EA
>>>> UK Mainland
>>>> Order/Invoice No:
>>>> 25547
>>>> Account ID:
>>>> 22243
>>>> Order Date:
>>>> 19/10/2022 13:24
>>>> Payment Method:
>>>> SAGE PAY
>>>> Order Status:
>>>> DESPATCHED
>>>> Payment Reference:
>>>> {F7289DDA-471D-8B58-DFCF-4C2111E8D5FF}
>>>> Phone:
>>>> 07491654836
>>>> Email:
>>>> martinnrouse@yahoo.com
>>>> Qty
>>>> Code
>>>> Product Name
>>>> Price
>>>> Total
>>>> 1
>>>> 273565 [3]
>>>> Martin D-28 Standard Series [3]
>>>> £2,879.00
>>>> £2,879.00
>>>> Subtotal
>>>> £2,879.00
>>>> Delivery
>>>> £0.00
>>>> VAT Included
>>>> £479.83
>>>> Grand Total
>>>> £2,879.00
>>> Links:
>>> ------
>>> [1] 
>>> http://www.tnt.com/webtracker/tracking.do?navigation=1&amp;searchType=CON&amp;respLang=en&amp;respCountry=GENERIC&amp;genericSiteIdent=.&amp;cons=215032521
>>> [2] https://www.expressmusic.co.uk/
>>> [3] https://www.expressmusic.co.uk/products.asp?code=273565
>>