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Date: Thu, 03 Jun 2021 12:59:50 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Return - Faulty Delivery
In-Reply-To: <OLO0OQ64V3_60b8b7c0e7467_412ab9bb45f96c142422_sprut@zendesk.com>
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Thanks Richard,

Slightly confused as there seems to be two for the Redondo and nothing 
for the CB60SCE-NAT (IWA2111544)



Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 03/06/2021 12:06, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  Jun 3, 2021, 12:06 GMT+1
> Hi there, 
>
> You should have just received two separate emails for those items. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Jun 3, 2021, 11:55 GMT+1
>
> Thanks Richard,
> can we please arrange return for the other two items too?
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Jun 3, 2021, 11:02 GMT+1
> Thank you for your email.
>
> Your returns request has been processed and is on RA number: 10229620
>
> This item is booked in for return/ replacement. 
>
> You will receive two emails associated with your return. The first
> will detail the RA. Please include this in the box with the item. The
> second will be your postal label from UPS. Please print this out and
> follow the instructions on the email to arrange a free collection and
> return to our service centre or warehouse. Please check your spam box
> - the assigned tracking number will be displayed on the subject line
> of the email.
>
> UPS tracking: 1Z1465A29190127150
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>
>  _FOR WARRANTY REPAIRS_
> In some cases when an instrument cannot be repaired it may be
> necessary for us to replace it for a new like for like model. Due to
> this, we kindly ask that you remove any non original items such as 
> gig
> bags, cases, accessories etc. Please let us know if a replacement
> would not be suitable.
>
> Don't hesitate to contact us if you have any questions or concerns.
>
> Kind regards,
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Jun 2, 2021, 14:04 GMT+1
>
> Hi Richard,
>
> Sorry again my fault the serial number for the Redondo acoustic with
> faulty headstock is IWA2113016 - Please can we get a 
> return/replacement.
>
> And yes happy to get the others returned and replaced.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Jun 2, 2021, 11:34 GMT+1
> Hi there, 
>
> ISSC21006448 is for a CV Tele and not an acoustic. The 15% credit has
> been requested, but not approved just yet. It was requested by
> Harriet. 
>
> IWA2111544 - Sure, we can do that!
>
> IS210324524 - We are expecting replacement stock around early July.
> Is that ok with you? 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Jun 2, 2021, 11:24 GMT+1
>
> Morning Richard,
>
> Thanks for your email.
>
> Please can we check what discount was put through as no one hear
> remembers agreeing to this? Not a problem just be nice to clear it up
> ISSC21006448 - A discount was put through for this S/N on May 26th
>
> We're happy to return this if you could please arrange that?
> IWA2111544 - Replacement stock currently available
>
> Apologies my error on this: correct one is IS210324524. Ideally we
> would like a replacement on this if possible
> CGPC21043718 - This S/N is showing a Fender Champion. Can we double
> check that S/N please? 
>
> Look forward to hearing from you,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Jun 2, 2021, 10:45 GMT+1
> Hi there, 
>
> Very sorry to hear this!
>
> ISSC21006448 - A discount was put through for this S/N on May 26th
>
> IWA2111544 - Replacement stock currently available
>
> CGPC21043718 - This S/N is showing a Fender Champion. Can we double
> check that S/N please? 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  May 27, 2021, 13:23 GMT+1
>
> Hi Fender,
>
> We've just taken delivery of some guitars and noticed a few faults.
> We've attached the best photo's we can get but I realise they aren't
> great haha
>
> 0970183021 - CB-60SCE Natural: ISSC21006448 This has multiple 
> scratches
> on the lacquer which you can feel but very hard to capture on photo's
> 0970713543 - Redondo Plyr, Slate Satin: IWA2111544 This has a big
> scratch on the face of the headstock
> 2806100579 - G2622T Strml CB DC Imprl: CGPC21043718 This has multiple
> indentations in the finish and a chip/paint missing on the edge of 
> the
> f-hole
>
> Please let us know availability for replacements.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> IMG_4979 1.jpg
> IMG_4978.jpg
> IMG_4976.jpg
>
>  Attachment(s)
>  IMG_4979 1.jpg [1]
>  IMG_4978.jpg [2]
>  IMG_4976.jpg [3]
>
> Your request (376876) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [4] for the full range of
> Fender products [OLO0OQ-64V3]
>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/TwMzOcDeXlOa2lFUc5YBjPJ0A/?name=IMG_4979+1.jpg
> [2]
> 
> https://fenderemea.zendesk.com/attachments/token/R68ULv3heoelDCO68JGTkSV8D/?name=IMG_4978.jpg
> [3]
> 
> https://fenderemea.zendesk.com/attachments/token/J1BjxD4s1596rP5DxGh5WIyjH/?name=IMG_4976.jpg
> [4] http://secure.itpartnership.com/www.fender.com