MIME-Version: 1.0
Date: Wed, 17 Jan 2024 11:38:09 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty 61 C/S Jazz Bass
In-Reply-To: <9X024PZP39L_65a7bab71bd41_413994124159a_sprut@zendesk.com>
References: <9X024PZP39L@zendesk.com>
 <5c95ae41cb1073c09cdc1adf0a49605b@expressmusic.co.uk>
 <9X024PZP39L_65a7bab71bd41_413994124159a_sprut@zendesk.com>
Message-ID: <ea9dc57844bb3ee19196f8ba283b7cd4@expressmusic.co.uk>
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Hi Ben,

Serial Number: CZ569671

Apologies.

On 2024-01-17 11:32, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  17 Jan 2024, 11:32 GMT
> 
> Hello Tim,
> 
> Thanks for getting in touch. Could you please double-check the serial
> number for this one?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  17 Jan 2024, 11:18 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have a problem with a Custom Shop 61 Jazz Bass S/N EZ569671 we sold
> 
> on 19/10/23 to a customer who lives in Cambridge.
> It appears that the neck pickup has stopped working. The customer
> called
> us yesterday to report the problem so we asked him to pop it into
> Music
> Street (his nearest Fender dealer) and they kindly checked it over and
> 
> said there's no output from the neck pickup.
> Just wondering what the speediest way of getting it sorted for the
> customer?
> 
> Kind regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (600741) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [1] for the full range of
> Fender products [9X024P-ZP39L]
> 
> Links:
> ------
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