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Date: Tue, 26 Mar 2024 12:30:50 +0000
From: hello@expressmusic.co.uk
To: marty g <martingor@hotmail.com>
Subject: Re: Stonebridge
In-Reply-To: <CWLP123MB283434E0E7A575224BD33741B8292@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
References: <8398260136df6c49786b0cc03ce24916@expressmusic.co.uk>
<C400F45F-A326-49A4-8984-D61F70E6DF1D@hotmail.com>
<CWLP123MB28347881F15BC16AFF19E942B8212@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
<4f66095e1f09f81683a8faa422320036@expressmusic.co.uk>
<CWLP123MB2834E4C95AA74A69D72F3148B82B2@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
<CWLP123MB2834BABF189A19DA05DB66D6B82B2@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
<054cc0fdce5c98d9d8812a5f2fdccea3@expressmusic.co.uk>
<CWLP123MB283434E0E7A575224BD33741B8292@CWLP123MB2834.GBRP123.PROD.OUTLOOK.COM>
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Hi Marty,
Due to the length of time passed now between our last correspondence and
since you received the guitar.
I'm afraid we will not be in a position to offer an exchange.
Kind Regards,
Phil
Express Music
On 2024-03-14 08:00, marty g wrote:
> Phil
> Thanks but it will be next week as I am in Budapest atm for a
> week playing. The Stonebridge is at home. And I will package and send
> when I return next Thursday.
>
> Thanks
>
> Sent from Outlook for iOS [1]
> -------------------------
>
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Wednesday, March 13, 2024 4:52:53 PM
> To: marty g <martingor@hotmail.com>
> Subject: Re: Stonebridge
>
> Hi Marty,
>
> We are happy to look at that exchange for you. I am presuming you mean
>
> the 2004 Taylor 414ce L30 30th Anniversary model at £1499.
>
> You are welcome to send the Stonebridge back to us to do the exchange
> but we would need to deduct any shipping costs already incurred.
>
> On your original payment for the Stonebridge you selected your
> delivery
> address as UK Mainland instead of UK off-mainland. Once again, we took
>
> this on the chin as a gesture of good will but it cost us an
> additional
> £55 in shipping. I'm afraid as a small business we cannot keep
> absorbing
> these costs.
>
> With this in mind the exchange will cost an additional £389 for the
> Taylor including shipping to you.
>
> Have a think and let us know what you would like to do.
>
> Kind Regards,
> Phil
> Express Music
>
> On 2024-03-12 18:45, marty g wrote:
>> Lovely guitar and folks you have being amazing.
>>
>> Sent from Outlook for iOS [1]
>> -------------------------
>>
>> From: marty g <martingor@hotmail.com>
>> Sent: Tuesday, March 12, 2024 6:45:05 PM
>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Subject: Re: Stonebridge
>>
>> Folks
>> Me too. It’s a lively guitar I have a few Lowden’s and Avalons
>> and it’s build quality is brilliant. It just going out of tune on
>> the neck and probably needs a reset sadly.
>>
>> I’d be happy to trade against the 414 you have it that’s ok
>> Marty
>>
>> Sent from Outlook for iOS [1]
>> -------------------------
>>
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Tuesday, March 12, 2024 11:53:01 AM
>> To: marty g <martingor@hotmail.com>
>> Subject: Re: Stonebridge
>>
>> Morning Marty,
>>
>> Apologies for our slow reply.
>>
>> We are scratching our heads a bit here. As far we we're concerned we
>> were happy with how the guitar played and feel we have already gone
>> above and beyond by sourcing a replacement pickup with no questions
>> asked and at our expense.
>>
>> We are pretty sure a luthier could find £400 work to do but as far
> as
>> we
>> know it is not essential and up to you if you wish to go ahead with
>> any
>> personal upgrades.
>>
>> We would not class this guitar as suitable for a full refund but you
>> are
>> welcome to return it to us for an exchange as a futher gesture of
> good
>>
>> will.
>>
>> Kind Regards,
>> Phil
>> Express Music
>>
>> On 2024-03-06 20:30, marty g wrote:
>>> Folks
>>> I am having awful issue with the guitar. Tuning up the neck
>> awful.
>>> Machinehards major slipping can I turn fit a different guitar. I
> am
>>> so sorry and tried to make this guitar work.
>>> There is too many things wrong with it
>>>
>>> Luther priced me 400 to repair to gig
>>>
>>> Sorry Marty
>>>
>>> Sent from Outlook for iOS [1]
>>> -------------------------
>>>
>>> From: marty g <martingor@hotmail.com>
>>> Sent: Friday, February 23, 2024 11:16:17 AM
>>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Subject: Re: Stonebridge
>>>
>>> Yes thanks so much it arrived yesterday and I got it fitted.
>>>
>>> Thanks
>>> Sent from my iPhone
>>>
>>>> On 23 Feb 2024, at 10:50, hello@expressmusic.co.uk wrote:
>>>
>>>> Hi Marty,
>>>>
>>>> Just wanted to see if you have received the pick up yet?
>>>>
>>>> It is our understanding it should be with you by now?
>>>>
>>>> Kind Regards,
>>>> Express Music
>>>>
>>>> On 2024-02-20 10:27, marty g wrote:
>>>>
>>>>> I could off bought it myself Friday and had this Monday. So you
>>>>> can
>>>>
>>>>> understand the frustration of this
>>>>
>>>>> Marty
>>>>
>>>>> Sent from my iPhone
>>>> On 20 Feb 2024, at 10:03, hello@expressmusic.co.uk wrote:
>>>
>>>>> Hi Martin,
>>>
>>>>> Apologies there seems to have been a delay in getting the item
>>>>> despatched.
>>>
>>>>> We have been chasing this for you every day but as yet haven't
> got
>>>>> a concrete answer of when it is due to arrive.
>>>
>>>>> We are on it....promise!
>>>
>>>> On 2024-02-20 09:39, marty g wrote:
>>>
>>>> Hi folks the pick up hasn’t arrived yet. Is there an estimated
>>>> time
>>>
>>>> Thanks
>>>
>>>> Sent from Outlook for iOS [1]
>>>
>>>> -------------------------
>>>
>>>> From: marty g <martingor@hotmail.com>
>>>
>>>> Sent: Thursday, February 15, 2024 11:46:38 AM
>>>
>>>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>
>>>> Subject: Re: Stonebridge
>>>
>>>> Thanks so much
>>>
>>>> Sent from Outlook for iOS [1]
>>>
>>>> -------------------------
>>>
>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>
>>>> Sent: Thursday, February 15, 2024 11:28:28 AM
>>>
>>>> To: marty g <martingor@hotmail.com>
>>>
>>>> Subject: Re: Stonebridge
>>>
>>>> Hello Martin,
>>>
>>>> Just letting you know that the Fishman should be shipped today
> with
>>>
>>>> DHL
>>>
>>>> and hopefully, be with you by Monday/Tuesday.
>>>
>>>> If you could let us know when it's arrived with you that would be
>>>
>>>> great.
>>>
>>>> Regards.
>>>
>>>> Tim.
>>>
>>>> On 2024-02-14 14:02, hello@expressmusic.co.uk wrote:
>>>
>>>> Hi Martin,
>>>
>>>> We've forwarded your address details to the UK Fishman
> distributors
>>>
>>>> and
>>>
>>>> they're sending you the pickup direct. I will let you know when
>>>> it's
>>>
>>>> on
>>>
>>>> its way with an ETA.
>>>
>>>> Regards.
>>>
>>>> Tim.
>>>
>>>> On 2024-02-13 14:23, hello@expressmusic.co.uk wrote:
>>>
>>>> Hi Martin,
>>>
>>>> Just wanted to let you know we haven't forgotten, we're waiting to
>>>
>>>> hear
>>>
>>>> back from our supplier if they'd ship directly to you to save some
>>>
>>>> time.
>>>
>>>> Regards.
>>>
>>>> Tim.
>>>
>>>> On 2024-02-10 11:47, marty g wrote:
>>>
>>>> Thanks
>>>
>>>> Tim
>>>
>>>> Sent from Outlook for iOS [1]
>>>
>>>> -------------------------
>>>
>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>
>>>> Sent: Saturday, February 10, 2024 11:42:55 AM
>>>
>>>> To: marty g <martingor@hotmail.com>
>>>
>>>> Subject: Re: Stonebridge
>>>
>>>> Hi Martin,
>>>
>>>> That's great, we'll get onto it and get back to you asap.
>>>
>>>> Regards.
>>>
>>>> Tim.
>>>
>>>> On 2024-02-10 11:26, marty g wrote:
>>>
>>>> The basic thinline matrix should work brilliant
>>>
>>>> Thanks
>>>
>>>> Sent from Outlook for iOS [1]
>>>
>>>> -------------------------
>>>
>>>> From: marty g <martingor@hotmail.com>
>>>
>>>> Sent: Saturday, February 10, 2024 11:24:51 AM
>>>
>>>> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>
>>>> Subject: Re: Stonebridge
>>>
>>>> Tim
>>>
>>>> Music fishman under saddle I think it’s the narrow one
>>>
>>>> Thanks
>>>
>>>> Sent from Outlook for iOS [1]
>>>
>>>> -------------------------
>>>
>>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>>
>>>> Sent: Saturday, February 10, 2024 11:20:58 AM
>>>
>>>> To: martingor@hotmail.com <martingor@hotmail.com>
>>>
>>>> Subject: Stonebridge
>>>
>>>> Hi Martin,
>>>
>>>> Again apologies about the faulty pickup. I forgot to ask if you'd
>>>
>>>> prefer
>>>
>>>> an active or passive system, also could you send us the
>>>
>>>> measurements
>>>
>>>> of
>>>
>>>> the saddle slot,
>>>
>>>> width and length.
>>>
>>>> Thank you.
>>>
>>>> Kind regards.
>>>
>>>> Tim.
>>>
>>>> Kind Regards,
>>>
>>>> Phil, Tim & Harriet
>>>
>>>> Express Music
>>>
>>>> B2 & B3 Quarry Park
>>>
>>>> Old Milverton Lane
>>>
>>>> Leamington Spa
>>>
>>>> CV32 6RW
>>>
>>>> 01926 808982
>>>
>>>> Links:
>>>
>>>> ------
>>>
>>>> [1] https://aka.ms/o0ukef
>>>
>>>> Links:
>>>
>>>> ------
>>>
>>>> [1] https://aka.ms/o0ukef
>>>
>>>> Links:
>>>
>>>> ------
>>>
>>>> [1] https://aka.ms/o0ukef
>>>
>>>
>>>
>>> Links:
>>> ------
>>> [1] https://aka.ms/o0ukef
>>
>>
>>
>> Links:
>> ------
>> [1] https://aka.ms/o0ukef
>
>
>
> Links:
> ------
> [1] https://aka.ms/o0ukef