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File: D:/hMailServer/Data/expressmusic.co.uk/hello/F5/{F5F496AF-D10C-4B06-80C4-6CE7D8FD8139}.eml
Date: Tue, 28 Oct 2025 16:12:27 +0000 (GMT)
From: "Yamaha Customer Support (UK.ServiceAdmin)"
 <uk.serviceadmin@contact.europe.yamaha.com>
To: "hello@expressmusic.co.uk" <hello@expressmusic.co.uk>
Message-ID: <o4HCh000000000000000000000000000000000000000000000T4UNOQ001eGRV2LWR9yBPswHpueiHg@sfdc.net>
In-Reply-To: <e8d7c9c13e6c2f8663ac3d9793aec92b@expressmusic.co.uk>
References: <f9a92397889239d05e7030cce9913add@expressmusic.co.uk>
 <79e663ffa808b7a8fe079d0edfb91a78@expressmusic.co.uk>
 <QHg8p000000000000000000000000000000000000000000000T4SMPT00KQQX390sSiWS2bMxMLYxmw@sfdc.net>
 <e8d7c9c13e6c2f8663ac3d9793aec92b@expressmusic.co.uk>
Subject: Re: BB434
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Hi Tim
That invoice does not have the serial number on it, but I can see we sold you one.  Can you confirm it is the ice blue version?

Julie


--------------- Original Message ---------------
From: [hello@expressmusic.co.uk]
Sent: 28/10/2025, 15:44
To: uk.serviceadmin@contact.europe.yamaha.com
Subject: Re: BB434

Hi here's the credit form as requested.


Tim.

On 2025-10-27 13:56, Yamaha Customer Support (UK.ServiceAdmin) wrote:
> Dear Tim,
>
> Thank you for your email.
> For your reference, your case number is 00497797.
>
> Sorry in the delay, we are experiencing a large volume of emails at
> present. We can't collect any faulty goods at present, but we can
> arrange a replacement. Can you fill this credit and replacement form
> out and return by reply.
>
> Thank you and best regards,
>
> Julie Lewis
>
> Yamaha Customer Service and Support
>
> Yamaha Music Europe GmbH
> Siemensstrasse 22-34
> 25462 Rellingen
> Germany
> www.yamaha.com
>
> Managing Directors: Marco Papini, Masato Oshiki
> Court of Registration: Commercial Register of the District Court of
> Pinneberg, HRB 5612
>
> This message may contain confidential information. If you are not the
> intended recipient please inform us. Any unauthorised dissemination,
> distribution or copying hereof is prohibited.
>
> --------------- Original Message ---------------
> From: [hello@expressmusic.co.uk]
> Sent: 14/10/2025, 13:28
> To: uk.serviceadmin@contact.europe.yamaha.com
> Subject: BB434
>
> We have had a BB434 S/N ILN114080 arrive with a finish flaw on the
> front
> of the headstock (see image), could we get this one returned and
> replaced please.
> Our customer ID number is: BP0031854
> The Invoice number is : 4000363075
>
> Thanks.
> Tim
> Express Music
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<body>Hi Tim<br />
That invoice does not have the serial number on it, but I can see we sold you one.&nbsp; Can you confirm it is the ice blue version?<br />
<br />
Julie&nbsp;<br />
<br />
<br />
--------------- Original Message ---------------<br />
From: [<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>]<br />
Sent: 28/10/2025, 15:44<br />
To: <a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a><br />
Subject: Re: BB434<br />
<br />
Hi here&#39;s the credit form as requested.<br />
<br />
<br />
Tim.<br />
<br />
On 2025-10-27 13:56, Yamaha Customer Support (UK.ServiceAdmin) wrote:<br />
&gt; Dear Tim,<br />
&gt;<br />
&gt; Thank you for your email.<br />
&gt; For your reference, your case number is 00497797.<br />
&gt;<br />
&gt; Sorry in the delay, we are experiencing a large volume of emails at<br />
&gt; present. We can&#39;t collect any faulty goods at present, but we can<br />
&gt; arrange a replacement. Can you fill this credit and replacement form<br />
&gt; out and return by reply.<br />
&gt;<br />
&gt; Thank you and best regards,<br />
&gt;<br />
&gt; Julie Lewis<br />
&gt;<br />
&gt; Yamaha Customer Service and Support<br />
&gt;<br />
&gt; Yamaha Music Europe GmbH<br />
&gt; Siemensstrasse 22-34<br />
&gt; 25462 Rellingen<br />
&gt; Germany<br />
&gt; <a href="https://www.yamaha.com" target="_blank">www.yamaha.com</a><br />
&gt;<br />
&gt; Managing Directors: Marco Papini, Masato Oshiki<br />
&gt; Court of Registration: Commercial Register of the District Court of<br />
&gt; Pinneberg, HRB 5612<br />
&gt;<br />
&gt; This message may contain confidential information. If you are not the<br />
&gt; intended recipient please inform us. Any unauthorised dissemination,<br />
&gt; distribution or copying hereof is prohibited.<br />
&gt;<br />
&gt; --------------- Original Message ---------------<br />
&gt; From: [<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>]<br />
&gt; Sent: 14/10/2025, 13:28<br />
&gt; To: <a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a><br />
&gt; Subject: BB434<br />
&gt;<br />
&gt; We have had a BB434 S/N ILN114080 arrive with a finish flaw on the<br />
&gt; front<br />
&gt; of the headstock (see image), could we get this one returned and<br />
&gt; replaced please.<br />
&gt; Our customer ID number is: BP0031854<br />
&gt; The Invoice number is : 4000363075<br />
&gt;<br />
&gt; Thanks.<br />
&gt; Tim<br />
&gt; Express Music<img alt="" src="https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000BGV7x&from=ext"></body>
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