MIME-Version: 1.0
Date: Wed, 20 Sep 2023 14:55:26 +0100
From: hello@expressmusic.co.uk
To: Alexandra Fries <a.fries@schaller.info>
Subject: Re: Wrong Button
In-Reply-To: <5E098323-9B66-405A-8AFE-84D2C841E385@schaller.info>
References: <7437a774059021131aadd1b6c38dbf85@expressmusic.co.uk>
 <01889971-F23D-4570-BEEB-252D536D8583@schaller.info>
 <5E098323-9B66-405A-8AFE-84D2C841E385@schaller.info>
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Hi Alexandra,

just wondering if you have an update on the delivery of our replacement 
machine head, please?

Kind regards.
Tim.

On 2023-09-14 14:59, Alexandra Fries wrote:
> Dear All,
> 
> we are really sorry, you are right - that`s the wrong button.
> 
> We will send your the correct tuner asap.
> 
> Have a great evening.
> 
>  Viele Grüße/Best regards
> 
> Schaller GmbH
> 
> Alexandra Fries
> Vertrieb/Sales
> 
> An der Heide 15
> 92353 Postbauer-Heng
> Deutschland/Germany
> Nbg. HRB 22913
> Steuer-Nr.: 201/138/00055
> USt-IdNr.: DE 250 628 367
> Tel.: 0049/(0)9180 910 23
> e-mail: a.fries@schaller.info
> www.schaller.info
> 
>> Von: hello@expressmusic.co.uk
>> 
>> Betreff: Aw: Wrong Button
>> 
>> Datum: 14. September 2023 um 12:00:28 MESZ
>> 
>> An: Dr. Lars Bünning <dr.buenning@schaller.info>
>> 
>> Morning Lars,
>> 
>> Thank you for your quick reply.
>> 
>> Please see a new picture attached.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> 
>> On 2023-09-14 07:59, Dr. Lars Bünning wrote:
>> Dear Phil, Tim & Harriet,
>> many thanks, please be so kind and send a larger picture of the
>> tuner
>> to check the button.
>> Ebony and Snakewood look sometimes similar.
>> If it is not Ebony we send replacement immediately.
>> Kind regards
>> Lars
>> Dr. Lars Bünning
>> Geschäftsführender Gesellschafter
>> Managing Director – Owner
>> Schaller GmbH
>> An der Heide 15
>> 92353 Postbauer-Heng
>> Deutschland/Germany
>> Nbg. HRB 22913
>> USt-IdNr.: DE 250 628 367
>> Tel.: 0049/(0)9180 910 0
>> e-mail: Dr.Buenning@schaller.info
>> www.schaller.info [1] [1]
>> Am 13.09.2023 um 17:16 schrieb hello@expressmusic.co.uk:
>> Hi,
>> I ordered a single Grand Tune machine head with an Ebony button,
>> invoice number 2048222.
>> But the one that arrived has what looks like a Snakewood button
>> although the packaging says Ebony.
>> I have attached a picture of the machine head and packaging.
>> Could you send a replacement machine head with the ebony button,
>> please?
>> Kind regards.
>> Kind Regards,
>> Phil, Tim & Harriet
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 01926 808982<IMG_2314.jpg>
>> Links:
>> ------
>> [1] http://www.schaller.info [1]
>  <IMG_9299.jpeg>
> 
> 
> 
> Links:
> ------
> [1] http://www.schaller.info/