MIME-Version: 1.0
Date: Fri, 24 Oct 2025 14:51:41 +0100
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: [EXTERNAL] 14ce  ST#129937
In-Reply-To: <DM6PR03MB5050C9C3A4C4FBB37199610EF9F1A@DM6PR03MB5050.namprd03.prod.outlook.com>
References: <38bdc48ce9fd3689fefc477647d0493f@expressmusic.co.uk>
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 <e36e21fc6a40b549750aee92fd129a95@expressmusic.co.uk>
 <DS7PR03MB5558CDA26C5B3F3AF1CA9E1D881EA@DS7PR03MB5558.namprd03.prod.outlook.com>
 <d3bd4ae5592450bb7b059bf7af9cd793@expressmusic.co.uk>
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Hi Susana,

We appreciate the update thank you for keeping us in the loop.

Kind Regards,
Harriet
Express Music

On 2025-10-24 14:47, Susana Raya wrote:
> Hi Tim,
>  Unfortunately, during the repair our technician found a finish issue
> that doesn’t meet our quality standards, and we’d like to replace
> the guitar for you.
>  We don’t have stock available at the moment, but we expect to
> receive more units in early November.
> My colleague will follow up shortly with a credit note and arrange the
> replacement order.
>  We’re very sorry for the inconvenience and truly appreciate your
> understanding and patience.
>  Best regards,
> 
> Susana Raya
> 
> Customer Service Representative
> 
> Maroastraat 113
> 
> 1060 LG Amsterdam, The Netherlands
> 
> +31 20 667 60 30
> 
> taylorguitars.com [1]
> 
> _CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you._
> 
> -------------------------
> 
>  From: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Sent: Monday, October 13, 2025 9:29 AM
> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Cc: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Re: [EXTERNAL] 14ce
> 
>  Hi Tim,
> 
>  We received the guitar safely and our repair dept determined that the
> small ding in the finish can be addressed and have the guitar to new
> condition.
>  We expect to have the guitar ready to be returned to your shop
> towards the end pf this week.
>  Best regards,
> 
>  Michel Gambini
>  Customer Service Representative
>  Maroastraat 113
>  1060 LG Amsterdam, The Netherlands
>  +31 (0)20 667 6030 office
>  taylorguitars.com [1]
> 
> -------------------------
> 
>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Saturday, October 11, 2025 4:03 PM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: Re: [EXTERNAL] 14ce
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> Hi Michel,
> 
> Just wondering if there is any news on this one please?
> 
> Kind Regards,
> Express Music
> 
> On 2025-09-26 09:59, Michel Gambini wrote:
>> Hi Tim,
>> 
>>  Thank you for your reply. Our reference for this service is
>> ST#129937.
>>  Please find the shipping labels and Customs document that need to
>> accompany the guitar attached.
>>  TNT will collect the guitar next week on Tuesday, September 30.
>> 
>>  Best regards,
>> 
>>  Michel Gambini
>>  Customer Service Representative
>>  Maroastraat 113
>>  1060 LG Amsterdam, The Netherlands
>>  +31 (0)20 667 6030 office
>>  taylorguitars.com [1]
>> 
>> -------------------------
>> 
>>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Thursday, September 25, 2025 12:00 PM
>> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
>> Subject: Re: [EXTERNAL] 14ce
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> Hi Michel,
>> 
>> Yes, the s/n number is 2207075447
>> 
>> Thanks.
>> Tim
>> 
>> On 2025-09-25 10:16, Michel Gambini wrote:
>>> Hi Harriet,
>>> 
>>>  Sorry to hear about the issue with this guitar. It seems the
> guitar
>>> may have suffered a minor impact in that area.
>>>  We would like to arrange a return for inspection.
>>>  Could you please provide the serial number of the guitar?
>>>  Let me know, and we will schedule the return and send you the
>>> shipping labels directly.
>>>  Best regards,
>>> 
>>>  Michel Gambini
>>>  Customer Service Representative
>>>  Maroastraat 113
>>>  1060 LG Amsterdam, The Netherlands
>>>  +31 (0)20 667 6030 office
>>>  taylorguitars.com [1]
>>> 
>>> -------------------------
>>> 
>>>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: Wednesday, September 24, 2025 5:00 PM
>>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>>> Subject: [EXTERNAL] 14ce
>>> 
>>> CAUTION: This email originated from outside of the organization.
>>> Exercise caution when opening attachments or clicking links.
>>> 
>>> Hi Susana,
>>> 
>>> We have just unboxed a new 14ce and noticed a mark/dink in the
>> finish.
>>> It is small but you can feel it and it is in a very noticeable
>> place.
>>> I
>>> wondered if our customers may raise it as a finish flaw. I have
>>> attached
>>> a photo to get your opinion if that's ok.
>>> 
>>> Kind Regards,
>>> Harriet
>>> Express Music
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982
>>> 
>>> Links:
>>> ------
>>> [1] http://www.taylorguitars.com/ [1]  [1]
>> 
>> 
>> 
>> Links:
>> ------
>> [1] http://www.taylorguitars.com/ [1]
> 
> 
> 
> Links:
> ------
> [1] http://www.taylorguitars.com/