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Mon, 20 Apr 2026 09:15:00 +0000 (UTC)
Date: Mon, 20 Apr 2026 09:15:00 +0000
From: "Rafael Berlanga (Fender Musical Instruments EMEA)" <fenderemeaservice@fender.com>
Reply-To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
To: Express Music <hello@expressmusic.co.uk>
Message-ID: <4L19MR6PR3W_69e5ee93d2200_a424c755cc3a6d_sprut@zendesk.com>
In-Reply-To: <0100019da01ac84f-b261c82c-350f-496c-9d6d-69a5941299e9-000000@email.amazonses.com>
References: <4L19MR6PR3W@zendesk.com>
<0100019da01ac84f-b261c82c-350f-496c-9d6d-69a5941299e9-000000@email.amazonses.com>
Subject: [Fender Musical Instruments] Re: New Inquiry From Dealer Portal -
~0001106436 ~GB ~H4
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##- Please type your reply above this line -##
----------------------------------------------
Rafael Berlanga, 20 Apr 2026, 10:14 BST
Hi team,
Thanks for your email. Please, could you confirm if there are any signs o=
f damage in transit in the box? If that is the case, please, could you se=
nd us some pictures?
Best,
Rafael
----------------------------------------------
Noreply Dealerportal, 18 Apr 2026, 11:20 BST
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
A new inquiry has been submitted through the dealer portal. The following=
information was collected:
**Field** **Entry**
**Account Name** Express Music M.L.C Ltd
**Account Number** 0001106436
**First Name** Philip
**Last Name** Graham
**Email** hello@expressmusic.co.uk
**Phone**
**Option 1** I need to return an item
**Does the item have a serial #?** Yes
**Serial #** CYN2310906
**Brand** Fender
**Model #** 0970450521
**Model Name** AVALON TENOR UKE, NAT WN
**Quantity** 1
**Issue Category** Cosmetic
**Issue Filename** CYN2310906_1
**Issue Description** Multiple marks
**Ownership** Shop
**Purchase Date** 2026-04-17T10:17:45.000Z
**Fault Confirmation** Product received with Visible Damage
Attachment(s):
CYN2310906_1.jpeg - https://fenderemea.zendesk.com/attachments/token/btHf=
wfpXcZrhO5tOnQbLglrG8/?name=3DCYN2310906_1.jpeg
Your request (799432) has been updated. To add additional comments, reply=
to this email.
Online Support:
- Fender Dealer Portal - https://dealer.fender.com/login
- Fender Customer Support Portal - https://support.fender.com/en-US/
Fender Europe Ltd - Leo House, Birches Industrial Estate, East Grinstead,=
West Sussex, RH19 1QZ. Company n=C2=B0 3127180
--------------------------------
This email is a service from Fender Musical Instruments.
[4L19MR-6PR3W]=
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<p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell=
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th=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> =
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
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<td valign=3D"top" style=3D"padding: 0 15px 0 15px;=
width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" sty=
le=3D"height: auto; line-height: 100%; outline: none; text-decoration: no=
ne; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://fenderemea.zendesk.com/system/photos/360560445798/fen=
der-red-large.jpg"> </td> <td width=3D"100%=
" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Rafael Berlanga</strong> (Fender Mu=
sical Instruments) </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg=
in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
20 Apr 2026, 10:14 BST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0;">Hi team, <br> <br>Than=
ks for your email. Please, could you confirm if there are any signs of da=
mage in transit in the box? If that is the case, please, could you send u=
s some pictures? <br> <br>Best,<br><div class=3D"signature"><p =
dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">=
Rafael</p></div></div><p dir=3D"ltr"> </p></td> =
</tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"l=
tr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"=
0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> =
<td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5=
c5;"> <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bord=
er=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbo=
dy><tr> <td valign=3D"top" style=3D"padding: 0 15px =
0 15px; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decorati=
on: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-rad=
ius: 5px;" src=3D"https://fenderemea.zendesk.com/images/2016/default-avat=
ar-80.png"> </td> <td width=3D"100%" style=3D=
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ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san=
s-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top=
: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Noreply Dealerportal</strong> </p> =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lu=
cida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px;=
margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"l=
tr"> 18 Apr 2026, 11:20 BST </p> =
<div class=3D"zd-comment zd-comment-pre-styled" dir=3D=
"auto"><div style=3D"background-color: yellow; color: red; padding: 10px;=
border: 2px solid red;">
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
</div><br><br><p dir=3D"ltr">A new inquiry has been submitted through the=
dealer portal. The following information was collected:</p><br><table bo=
rder=3D"" style=3D"border-collapse: collapse; border-right-width: 2px; bo=
rder-right-color: #d0d0d0; border-right-style: solid; border-bottom-width=
: 2px; border-bottom-color: #d0d0d0; border-bottom-style: solid;"><tbody>=
<tr style=3D"text-decoration: underline;"><td style=3D"width: 150px; bord=
er-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid;=
border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: soli=
d; max-width: 300px; padding: 10px;"><strong>Field</strong></td><td style=
=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style=
: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-sty=
le: solid; max-width: 300px; padding: 10px;"><strong>Entry</strong></td><=
/tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"><t=
d style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-lef=
t-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-=
top-style: solid; max-width: 300px; padding: 10px;"><strong>Account Name<=
/strong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d=
0d0; border-left-style: solid; border-top-width: 2px; border-top-color: #=
d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">Expres=
s Music M.L.C Ltd</td></tr><tr><td style=3D"border-left-width: 2px; borde=
r-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; b=
order-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padd=
ing: 10px;"><strong>Account Number</strong></td><td style=3D"border-left-=
width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-=
top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-w=
idth: 300px; padding: 10px;">0001106436</td></tr><tr style=3D"background-=
color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-width=
: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top-w=
idth: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-width:=
300px; padding: 10px;"><strong>First Name</strong></td><td style=3D"bord=
er-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid;=
border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: soli=
d; max-width: 300px; padding: 10px;">Philip</td></tr><tr><td style=3D"bor=
der-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid=
; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: sol=
id; max-width: 300px; padding: 10px;"><strong>Last Name</strong></td><td =
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-=
style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-to=
p-style: solid; max-width: 300px; padding: 10px;">Graham</td></tr><tr sty=
le=3D"background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"=
border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: so=
lid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: =
solid; max-width: 300px; padding: 10px;"><strong>Email</strong></td><td s=
tyle=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-s=
tyle: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top=
-style: solid; max-width: 300px; padding: 10px;">hello@expressmusic.co.uk=
</td></tr><tr><td style=3D"border-left-width: 2px; border-left-color: #d0=
d0d0; border-left-style: solid; border-top-width: 2px; border-top-color: =
#d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><stro=
ng>Phone</strong></td><td style=3D"border-left-width: 2px; border-left-co=
lor: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top=
-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px=
;"></td></tr><tr style=3D"background-color: #f5f5f5; background-color: #f=
5f5f5"><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; b=
order-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0=
; border-top-style: solid; max-width: 300px; padding: 10px;"><strong>Opti=
on 1</strong></td><td style=3D"border-left-width: 2px; border-left-color:=
#d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-col=
or: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">I=
need to return an item</td></tr><tr><td style=3D"border-left-width: 2px;=
border-left-color: #d0d0d0; border-left-style: solid; border-top-width: =
2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px=
; padding: 10px;"><strong>Does the item have a serial #?</strong></td><td=
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left=
-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-t=
op-style: solid; max-width: 300px; padding: 10px;">Yes</td></tr><tr style=
=3D"background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"bo=
rder-left-width: 2px; border-left-color: #d0d0d0; border-left-style: soli=
d; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: so=
lid; max-width: 300px; padding: 10px;"><strong>Serial #</strong></td><td =
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-=
style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-to=
p-style: solid; max-width: 300px; padding: 10px;">CYN2310906</td></tr><tr=
><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-=
left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; bord=
er-top-style: solid; max-width: 300px; padding: 10px;"><strong>Brand</str=
ong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0;=
border-left-style: solid; border-top-width: 2px; border-top-color: #d0d0=
d0; border-top-style: solid; max-width: 300px; padding: 10px;">Fender</td=
></tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5">=
<td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-l=
eft-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; borde=
r-top-style: solid; max-width: 300px; padding: 10px;"><strong>Model #</st=
rong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0=
; border-left-style: solid; border-top-width: 2px; border-top-color: #d0d=
0d0; border-top-style: solid; max-width: 300px; padding: 10px;">097045052=
1</td></tr><tr><td style=3D"border-left-width: 2px; border-left-color: #d=
0d0d0; border-left-style: solid; border-top-width: 2px; border-top-color:=
#d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><str=
ong>Model Name</strong></td><td style=3D"border-left-width: 2px; border-l=
eft-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; bord=
er-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding=
: 10px;">AVALON TENOR UKE, NAT WN</td></tr><tr style=3D"background-color:=
#f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-width: 2px;=
border-left-color: #d0d0d0; border-left-style: solid; border-top-width: =
2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px=
; padding: 10px;"><strong>Quantity</strong></td><td style=3D"border-left-=
width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-=
top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-w=
idth: 300px; padding: 10px;">1</td></tr><tr><td style=3D"border-left-widt=
h: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top-=
width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-width=
: 300px; padding: 10px;"><strong>Issue Category</strong></td><td style=3D=
"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: s=
olid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style:=
solid; max-width: 300px; padding: 10px;">Cosmetic</td></tr><tr style=3D"=
background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border=
-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; b=
order-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid;=
max-width: 300px; padding: 10px;"><strong>Issue Filename</strong></td><t=
d style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-lef=
t-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-=
top-style: solid; max-width: 300px; padding: 10px;">CYN2310906_1</td></tr=
><tr><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; bor=
der-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; =
border-top-style: solid; max-width: 300px; padding: 10px;"><strong>Issue =
Description</strong></td><td style=3D"border-left-width: 2px; border-left=
-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-=
top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 1=
0px;">Multiple marks</td></tr><tr style=3D"background-color: #f5f5f5; bac=
kground-color: #f5f5f5"><td style=3D"border-left-width: 2px; border-left-=
color: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-t=
op-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10=
px;"><strong>Ownership</strong></td><td style=3D"border-left-width: 2px; =
border-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2=
px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px;=
padding: 10px;">Shop</td></tr><tr><td style=3D"border-left-width: 2px; b=
order-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2p=
x; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; =
padding: 10px;"><strong>Purchase Date</strong></td><td style=3D"border-le=
ft-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; bord=
er-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; ma=
x-width: 300px; padding: 10px;">2026-04-17T10:17:45.000Z</td></tr><tr sty=
le=3D"background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"=
border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: so=
lid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: =
solid; max-width: 300px; padding: 10px;"><strong>Fault Confirmation</stro=
ng></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; =
border-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d=
0; border-top-style: solid; max-width: 300px; padding: 10px;">Product rec=
eived with Visible Damage</td></tr></tbody></table><br><br></div><p dir=3D=
"ltr"> </p><p style=3D"line-height: 22px; font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; margin-top: 15px; margin-bottom: 15px; font-size: 14px; color:#=
333333;" dir=3D"ltr"> Attachment(s)<br> =
<a href=3D"https://fenderemea.zendesk.com/attachments/token/btHf=
wfpXcZrhO5tOnQbLglrG8/?name=3DCYN2310906_1.jpeg">CYN2310906_1.jpeg</a><br=
> </p> </td> </tr> =
</tbody></table> </td> </tr></tbody></table></div><p dir=3D"ltr">=
Your request (799432) has been updated. To add additional comments, reply=
to this email.</p><p dir=3D"ltr">Online Support:<br>- Fender Dealer Port=
al - <a href=3D"https://dealer.fender.com/login" rel=3D"noreferrer">https=
://dealer.fender.com/login</a><br>- Fender Customer Support Portal - <a h=
ref=3D"https://support.fender.com/en-US/" rel=3D"noreferrer">https://supp=
ort.fender.com/en-US/</a></p><p dir=3D"ltr">Fender Europe Ltd - Leo House=
, Birches Industrial Estate, East Grinstead, West Sussex, RH19 1QZ. Compa=
ny n=C2=B0 3127180</p>
</div>
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;
margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeee=
ee;">
=
<b>Fender EMEA</b> - Please visit <a href=3D"www.fender.com">Fender.co=
m</a> for the full range of Fender products
<img scr=3D"https://p3.zdassets.com/hc/theme_assets/1797108/1150001364=
45/Fender_logo.png">
=
</div>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
">[4L19MR-6PR3W]</span>
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