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File: D:/hMailServer/Data/expressmusic.co.uk/hello/EE/{EEFF6403-FACC-4CE1-8DB6-64A5E2E760FC}.eml
Date: Tue, 15 Jul 2025 15:53:38 +0000
From: "Ben Moore (Fender Musical Instruments EMEA)" <fenderemeaservice@fender.com>
Reply-To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
To: Express Music <hello@expressmusic.co.uk>
Message-ID: <WN3Y21K1MN3_68767982227e2_51159855717_sprut@zendesk.com>
In-Reply-To: <a2bec5d9c66836f42232ba1ea0863354@expressmusic.co.uk>
 <WN3Y21K1MN3_68767222e39dc_591598165425_sprut@zendesk.com>
References: <WN3Y21K1MN3@zendesk.com>
 <WN3Y21K1MN3_68767222e39dc_591598165425_sprut@zendesk.com>
 <a2bec5d9c66836f42232ba1ea0863354@expressmusic.co.uk>
 <9ad258840d7035b31655076ade92d9d9@expressmusic.co.uk>
Subject: [Fender Musical Instruments] Re: CS LTD Jazzmaster
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##- Please type your reply above this line -##=0D
=0D
----------------------------------------------=0D
=0D
Ben Moore, 15 Jul 2025, 16:53 BST=0D
=0D
Hi Tim,=0D
=0D
The customer warranty is for 2 years from their purchase date - as per th=
e dealer agreement your warranty is for 1 year following your invoice dat=
e.=0D
We ask that any defects are reported as soon as possible after delivery. =
Given this guitar has been with you for over 2 years we cannot say with c=
ertainty that this is a fault in manufacture.=0D
=0D
Many thanks,=0D
=0D
Ben=0D
Customer Service Advisor=0D
=0D
----------------------------------------------=0D
=0D
Express Music, 15 Jul 2025, 16:25 BST=0D
=0D
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.=0D
=0D
Hi Ben,=0D
=0D
Just to clarify, this is a brand new stock item and never been sold. =0D
Doesn't the warranty start from the date the customer purchases the =0D
guitar? At the moment we can't sell it.=0D
=0D
Kind Regards,=0D
Tim=0D
Express Music=0D
=0D
----------------------------------------------=0D
=0D
Ben Moore, 15 Jul 2025, 16:22 BST=0D
=0D
Hi Tim,=0D
=0D
Thanks for your email. We sent you this guitar in November 2022 so I can'=
t arrange a warranty repair at this stage I'm afraid.=0D
I'd suggest checking for any strain on the cabling when the pickguard is =
in place, it could be worth re-soldering in case of dry joints too.=0D
=0D
Many thanks,=0D
=0D
Ben=0D
Customer Service Advisor=0D
=0D
----------------------------------------------=0D
=0D
Express Music, 15 Jul 2025, 15:55 BST=0D
=0D
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.=0D
=0D
Hi,=0D
=0D
We've had in stock for sometime a LTD Custom Shop Jazzmaster S/N =0D
CZ563963 that has a horrible intermittent fault on the bridge pickup=0D
Every so often it will stop working, I have had a look under the =0D
pickguard but pretty much as soon as I lift the guard it starts working =0D=

again with no obvious signs of a fault. The pickguard is really tight =0D=

against the bridge pickup , so was thinking it might be an issue with =0D=

that?=0D
=0D
Would it best best if you guys had it back to try and sort it?=0D
=0D
Cheers.=0D
Tim.=0D
=0D
Kind Regards,=0D
Phil, Tim & Harriet=0D
=0D
Express Music=0D
B2 & B3 Quarry Park=0D
Old Milverton Lane=0D
Leamington Spa=0D
CV32 6RW=0D
=0D
01926 808982=0D
=0D
Your request (736817) has been updated. To add additional comments, reply=
 to this email.=0D
=0D
Online Support:=0D
- Fender Dealer Portal - https://dealer.fender.com/login=0D
- Fender Customer Support Portal - https://support.fender.com/en-US/=0D
=0D
Fender Europe Ltd - Leo House, Birches Industrial Estate, East Grinstead,=
 West Sussex, RH19 1QZ. Company n=C2=B0 3127180=0D
=0D
--------------------------------=0D
This email is a service from Fender Musical Instruments.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[WN3Y21-K1MN3]=

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><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td wid=
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le=3D"height: auto; line-height: 100%; outline: none; text-decoration: no=
ne; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://fenderemea.zendesk.com/system/photos/11930848742673/f=
ender-red-large.jpg">            </td>                    <td width=3D"10=
0%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                  =
                              <strong>Ben Moore</strong> (Fender Musical =
Instruments)                                          </p>            <p =
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',=
Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bot=
tom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">       =
       15 Jul 2025, 16:53 BST            </p>                            =
        <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Hi Tim,<br>&nbsp;<br>The customer warr=
anty is for 2 years from their purchase date - as per the dealer agreemen=
t your warranty is for 1 year following your invoice date.<br>We ask that=
 any defects are reported as soon as possible after delivery. Given this =
guitar has been with you for over 2 years we cannot say with certainty th=
at this is a fault in manufacture.<br>&nbsp;<br>Many thanks,<br><div clas=
s=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0;">Ben<br>=0D
Customer Service Advisor</p></div></div><p dir=3D"ltr">                  =
    </p></td>        </tr>      </tbody></table>    </td>  </tr></tbody><=
/table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"=
>  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top=
: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presenta=
tion">        <tbody><tr>                      <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;">              <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://fenderemea.zendesk.com/images=
/2016/default-avatar-80.png">            </td>                    <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">        =
                      <strong>Express Music</strong>                     =
     </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans=
 Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbb=
bb;" dir=3D"ltr">              15 Jul 2025, 16:25 BST            </p>    =
                                <div class=3D"zd-comment" dir=3D"auto" st=
yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><p dir=3D"ltr"=
 style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">This email =
originated from outside of the organization. Do not click links, open att=
achments or reply, unless you were expecting the email and know the conte=
nt is safe.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
 margin: 15px 0;">Hi Ben,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line=
-height: 22px; margin: 15px 0;">Just to clarify, this is a brand new stoc=
k item and never been sold. <br>Doesn't the warranty start from the date =
the customer purchases the <br>guitar? At the moment we can't sell it.</p=
><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0;">Kind Regards,<br>Tim<br>Express Music</p></div>                      =
</td>        </tr>      </tbody></table>    </td>  </tr></tbody></table><=
p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellp=
adding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbod=
y><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px do=
tted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">    =
    <tbody><tr>                      <td valign=3D"top" style=3D"padding:=
 0 15px 0 15px; width: 40px;">              <img width=3D"40" height=3D"4=
0" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; text=
-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; b=
order-radius: 5px;" src=3D"https://fenderemea.zendesk.com/system/photos/1=
1930848742673/fender-red-large.jpg">            </td>                    =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">      =
      <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Luci=
da Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; m=
argin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
                                               <strong>Ben Moore</strong>=
 (Fender Musical Instruments)                                          </=
p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicod=
e','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height:=
 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" di=
r=3D"ltr">              15 Jul 2025, 16:22 BST            </p>           =
                         <div class=3D"zd-comment" dir=3D"auto" style=3D"=
color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Tim,<br>&nbsp;<br>=
Thanks for your email. We sent you this guitar in November 2022 so I can'=
t arrange a warranty repair at this stage I'm afraid.<br>I'd suggest chec=
king for any strain on the cabling when the pickguard is in place, it cou=
ld be worth re-soldering in case of dry joints too.<br>&nbsp;<br>Many tha=
nks,<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0;">Ben<br>=0D
Customer Service Advisor</p></div></div><p dir=3D"ltr">                  =
    </p></td>        </tr>      </tbody></table>    </td>  </tr></tbody><=
/table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"=
>  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top=
: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presenta=
tion">        <tbody><tr>                      <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;">              <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://fenderemea.zendesk.com/images=
/2016/default-avatar-80.png">            </td>                    <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">        =
                      <strong>Express Music</strong>                     =
     </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans=
 Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbb=
bb;" dir=3D"ltr">              15 Jul 2025, 15:55 BST            </p>    =
                                <div class=3D"zd-comment" dir=3D"auto" st=
yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><p dir=3D"ltr"=
 style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">This email =
originated from outside of the organization. Do not click links, open att=
achments or reply, unless you were expecting the email and know the conte=
nt is safe.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
 margin: 15px 0;">Hi,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0;">We've had in stock for sometime a LTD Custom =
Shop Jazzmaster S/N <br>CZ563963 that has a horrible intermittent fault o=
n the bridge pickup<br>Every so often it will stop working, I have had a =
look under the <br>pickguard but pretty much as soon as I lift the guard =
it starts working <br>again with no obvious signs of a fault. The pickgua=
rd is really tight <br>against the bridge pickup , so was thinking it mig=
ht be an issue with <br>that?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0;">Would it best best if you guys had it=
 back to try and sort it?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line=
-height: 22px; margin: 15px 0;">Cheers.<br>Tim.</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Kind Regards,<br>Phi=
l, Tim &amp; Harriet</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0;">Express Music<br>B2 &amp; B3 Quarry Park<br>Ol=
d Milverton Lane<br>Leamington Spa<br>CV32 6RW</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0;">01926 808982</p></di=
v>                      </td>        </tr>      </tbody></table>    </td>=
  </tr></tbody></table></div><p dir=3D"ltr">Your request (736817) has bee=
n updated. To add additional comments, reply to this email.</p><p dir=3D"=
ltr">Online Support:<br>- Fender Dealer Portal - <a href=3D"https://deale=
r.fender.com/login" rel=3D"noreferrer">https://dealer.fender.com/login</a=
><br>- Fender Customer Support Portal - <a href=3D"https://support.fender=
.com/en-US/" rel=3D"noreferrer">https://support.fender.com/en-US/</a></p>=
<p dir=3D"ltr">Fender Europe Ltd - Leo House, Birches Industrial Estate, =
East Grinstead, West Sussex, RH19 1QZ. Company n=C2=B0 3127180</p>=0D
  </div>=0D
  <div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;=0D
    margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeee=
ee;">=0D
   =0D
   <b>Fender EMEA</b> - Please visit <a href=3D"www.fender.com">Fender.co=
m</a> for the full range of Fender products=0D
   <img scr=3D"https://p3.zdassets.com/hc/theme_assets/1797108/1150001364=
45/Fender_logo.png">=0D
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<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
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