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Date: Tue, 19 Jul 2022 13:49:55 +0100
From: Express Music <hello@expressmusic.co.uk>
To: Sanjay Rai <raix7@icloud.com>
Subject: Re: Fender Champions Amp
In-Reply-To: <6C5FAC0A-AF42-423F-A600-820B6191BF13@icloud.com>
References: <86aadd510bf3c6a20bd630303935be2a@expressmusic.co.uk>
 <6C5FAC0A-AF42-423F-A600-820B6191BF13@icloud.com>
Message-ID: <adf3b85e9f51300dfa280c95d8c0aceb@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Sanjay,

Try this test...
Plug your amp and cable is an normal without the guitar. Turn the 
volume up on the amp and touch the end of the cable with your finger. 
Does it make a sound?

This will help us determine which part is the problem.

Kind regards,
Harriet

Express Music

On 19/07/2022 09:00, Sanjay Rai wrote:
> Good Morning Harriet
>
> Thanks for the quick reply. I don’t have another cable. Is it worth
> buying a new one just to test out or should we arrange a time for me
> to come and visit when your new shop is open ? I’m happy to wait 
> until
> you guys have set up. I have my acoustic guitar to keep me company in
> the mean time, lol
>
> Regards
>
> Sanjay Rai
>
> Sent from my iPhone
>
>> On 19 Jul 2022, at 07:32, Express Music <hello@expressmusic.co.uk> 
>> wrote:
>>
>> Morning Sanjay,
>>
>> Sorry to hear you are having an issue with your new gear. As the amp 
>> is powering on and showing a light, the first thing we would try is a 
>> new cable. Do you have an alternative cable you can try? If not maybe 
>> we could arrange a time to meet at the shop and get it tested for you.
>>
>> It is rather unfortunate timing with us in the middle of our move 
>> but we will do our best to get this sorted asap for you.
>>
>> Kind regards,
>> Harriet
>>
>> Express Music
>>
>>> On 18/07/2022 18:04, Sanjay Rai wrote:
>>> Good evening Express Music
>>>
>>> I purchase a brand new Fender champions 20 amp last week for my new
>>> guitar. I have used it a couple times over the weekend and worked
>>> fine. However, after plugging in and turning on today, there is no
>>> pick up. The power light is on and the guitar is connected but no
>>> sound. I’m aware of your move to Lemington so understand that I 
>>> cannot
>>> visit you to test the amp, I’m not sure if it is the amp, guitar or
>>> cable. All three are brand new instruments less than a week old. Is
>>> there any advice you can provide to help me diagnose what device is
>>> faulty, while I wait for your new shop to open ? Thanks
>>>
>>> Regards
>>>
>>> Sanjay Rai
>>>
>>> Sent from my iPhone
>>
>>