MIME-Version: 1.0
Date: Fri, 21 Jun 2024 11:48:11 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Blues JNR
In-Reply-To: <9LMPJJ4RZW3_6675543daf5ca_3f3994185734_sprut@zendesk.com>
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 <9LMPJJ4RZW3_66719bedeb4a5_4339804143ed_sprut@zendesk.com>
 <c7c2ad5cde254933b684f677e91a65ee@expressmusic.co.uk>
 <24640cdf034211dbeacc77012142fc0b@expressmusic.co.uk>
 <4b50a5fe1e27894a35bdb37b56d0a43a@expressmusic.co.uk>
 <9LMPJJ4RZW3_6675543daf5ca_3f3994185734_sprut@zendesk.com>
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Hi Ben,

We don't use that, any chance we send it via WhatsApp?

Tim.

On 2024-06-21 11:21, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Jun 2024, 11:21 BST
> 
> Hi Tim,
> 
> This link it being blocked for me for some reason. Could you perhaps
> send the videos on a wetransfer link?
> 
> https://wetransfer.com/
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Jun 2024, 15:33 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Both returns videos are in the link below.
> https://url.us.m.mimecastprotect.com/s/ESCxCZ6vA9Iypz19Hz6iJM?domain=1drv.ms
> 
> space echo & blues jnr.
> 
> Kind Regards,
> Tim
> 
>  Express Music
> 
>  20 Jun 2024, 11:30 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have tried a couple of times now to send videos of the amp and the
> space echo pedal and they won't upload.
> 
> Do you have a platform you suggest we do this on?
> 
> Tim
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  18 Jun 2024, 15:38 BST
> 
> Hi Tim,
> 
> Thanks for your email. Could we get a quick video of the hum you're
> experiencing please?
> Do all the valves look ok, and to be seated correctly?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  18 Jun 2024, 13:25 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We've just received a Blues Junior S/N B957215 that has a horrible
> constant hum and an occasional popping sound too.
> Can we get it returned for repair/replacement, please?
> 
> Thanks.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (641168) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
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> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
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> Fender products [9LMPJJ-4RZW3]
> 
> Links:
> ------
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