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Date: Wed, 26 Jun 2024 15:03:31 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Blues JNR
In-Reply-To: <9LMPJJ4RZW3_667c1eef7cd21_3d39949262d_sprut@zendesk.com>
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Ok, thanks Ben

Tim.

On 2024-06-26 15:00, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  26 Jun 2024, 15:00 BST
> 
> Ok Tim,
> 
> We'll get this back for inspection as soon as we're able to.
> 
> We are keeping your request on file and will send over all the details
> to you as soon as the transition is complete.
> 
> Many thanks for your patience in this matter.
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  26 Jun 2024, 14:33 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Yeah, the valves look good, can't see anything obvious.
> I know they're not completely quiet but this one seems to be quite
> loud
> and it has the occasional popping sound which shouldn't be there.
> 
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  26 Jun 2024, 13:18 BST
> 
> Cheers for sending that over Tim.
> It's a bit hard to assess from the video, I can only really hear it
> properly with the sound on my laptop on full whack. There is a bit of
> background hum with these like all valve amps. I appreciate it may be
> different for you in the room.
> Is it affected at all by the control settings? Does the amps volume
> make a difference to the hum or is it constantly like this? What were
> the settings like when recording the video?
> Have you had a look at the valves to check they're all good and seated
> correctly? I expect the popping you've heard intermittently will
> likely be down to this.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Jun 2024, 13:06 BST
> 
> Hi Tim,
> 
> I don't have a number I can give out for work purposes unfortunately.
> You don't need an account to use WeTransfer, you can just upload the
> videos on the website and it will generate a download link you can
> send me.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  21 Jun 2024, 11:48 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We don't use that, any chance we send it via WhatsApp?
> 
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  21 Jun 2024, 11:21 BST
> 
> Hi Tim,
> 
> This link it being blocked for me for some reason. Could you perhaps
> send the videos on a wetransfer link?
> 
> https://wetransfer.com/
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Jun 2024, 15:33 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Both returns videos are in the link below.
> https://url.us.m.mimecastprotect.com/s/ESCxCZ6vA9Iypz19Hz6iJM?domain=1drv.ms
> 
> space echo & blues jnr.
> 
> Kind Regards,
> Tim
> 
>  Express Music
> 
>  20 Jun 2024, 11:30 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have tried a couple of times now to send videos of the amp and the
> space echo pedal and they won't upload.
> 
> Do you have a platform you suggest we do this on?
> 
> Tim
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  18 Jun 2024, 15:38 BST
> 
> Hi Tim,
> 
> Thanks for your email. Could we get a quick video of the hum you're
> experiencing please?
> Do all the valves look ok, and to be seated correctly?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  18 Jun 2024, 13:25 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We've just received a Blues Junior S/N B957215 that has a horrible
> constant hum and an occasional popping sound too.
> Can we get it returned for repair/replacement, please?
> 
> Thanks.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (641168) has been updated. To add additional comments,
> reply to this email.
> 
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