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Date: Sat, 07 Jun 2025 16:38:25 +0100
From: hello@expressmusic.co.uk
To: T C <timcf@live.co.uk>
Subject: Re: Request to return order 27419
In-Reply-To: <VI1P194MB04789102AB11F8A4B50106568B69A@VI1P194MB0478.EURP194.PROD.OUTLOOK.COM>
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Hi Tim,

Yes that will include insurance, what days would be best to have it 
picked up?

Tim.

On 2025-06-07 15:26, T C wrote:
> Hi
> 
> If you arrange collection at the cost of £40.00, I assume that
> includes insurance for full value?
> 
> Thanks
> Tim
> 
>> On 7 Jun 2025, at 11:24, hello@expressmusic.co.uk wrote:
>> 
>> Hi Tim,
>> 
>> No problem, you can either just send it back or we can arrange 
>> collection for you if you prefer?
>> Here's a link to our return policy:
>> https://www.expressmusic.co.uk/products.asp?page=customerinfo
>> 
>> Kind regards.
>> Tim.
>> 
>>> On 2025-06-06 18:38, T C wrote:
>>> Hi
>>> I recently bought a pre-owned B&G Little Sister Crossroads guitar
>>> from you.
>>> It's not quite right for me, unfortunately, so I would like to
>>> arrange a return and refund, please.
>>> I have the packaging it arrived in and will use that for the return,
>>> as it was sent to me.
>>>  I look forward to hearing from you in relation to how to go about
>>> the return.
>>> Thanks
>>> Tim
>>> Sent from Outlook for Android [1]
>>> Links:
>>> ------
>>> [1] https://aka.ms/AAb9ysg
>>