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Date: Tue, 15 Mar 2022 15:38:52 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: G5420T Damaged Box
In-Reply-To: <WV4MM8ODWZ_6230b1977020a_363fcbcd8cb968808630_sprut@zendesk.com>
References: <WV4MM8ODWZ@zendesk.com>
 <299204fe39806ea8e664f2618252c6f5@expressmusic.co.uk>
 <WV4MM8ODWZ_6230b1977020a_363fcbcd8cb968808630_sprut@zendesk.com>
Message-ID: <34456c20f21a553807ac41f25d469539@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi George,

Yes, that would be fine., thank you.
Also, we're missing the 4 Uk mains cables from the same delivery (Order 
No.08362303) if you wouldn't mind looking into
that, please?

Regards
Tim.

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 15/03/2022 15:32, George Luker (Support) wrote:
> ##- Please type your reply above this line -##
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Mar 15, 2022, 15:32 GMT
> Hi Tim,
>  
> Thanks for reporting this to us.
>  
> Do you have the facilities to rebox/double box this? The issue we
> have here is that we cannot supply a fresh box for this, and I'm
> unable to RA this as it would probably not survive the return 
> journey!
> I can credit this guitar by 15% to cover the cost of 
> B-stocking/reboxing it?
>  
> All the best,
>
> George - Customer Service
>
>  COVENTRY RETURNS
>
>  Mar 15, 2022, 15:06 GMT
>
> Hi,
>
> Just had a G5420T S/N CYGC21120597 delivered and the box has been 
> badly
> damaged in transit to us. As the majority
> of our sales have now moved online we wouldn't be able to send this 
> out
> to a customer.
> The guitar itself is not damaged as far as I can see.
> Just wondering how long it would take to get a replacement guitar to
> us?
>
> Regards
> Tim.
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> -------- Original Message --------
> Subject:
> Date: 15/03/2022 12:49
>  From: Tim Kelsall <jazz69t@icloud.com>
> To: SHOP <coventry@expressmusic.co.uk>
>
> Sent from my iPhone
> IMG_0852.jpg
>
>  Attachment(s)
>  IMG_0852.jpg [1]
>
> Your request (443324) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
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