MIME-Version: 1.0
Date: Wed, 13 Sep 2023 16:20:11 +0100
From: hello@expressmusic.co.uk
To: Support <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Vintera II 50 Strat
In-Reply-To: <4XMWMLPRRML_6501ca2f3bd61_4c46a06453c9_sprut@zendesk.com>
References: <4XMWMLPRRML@zendesk.com>
 <217389fb979728fe5e978edd31625001@expressmusic.co.uk>
 <4XMWMLPRRML_6501ca2f3bd61_4c46a06453c9_sprut@zendesk.com>
Message-ID: <927930b58021ac790f5a6cab59f12871@expressmusic.co.uk>
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Thanks Ben, but the UPS label didn't come through?

Tim.


On 2023-09-13 15:41, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  13 Sept 2023, 15:41 BST
> 
> Thank you for your email.
> 
> Your returns request has been processed.
> 
> RA number: 10269760
> UPS tracking: 1Z59RA159194485715
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> When sending a product to us, remember to remove all items that were
> not originally supplied (such as gig bags, cases, other accessories
> belonging to an end consumer, etc). The product may be replaced if we
> cannot repair it, and this could result in the loss of those items.
> Please let us know in advance if a replacement is not accepted.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  13 Sept 2023, 13:35 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have just had a Vintera II 50's Strat, S/N MX23039447 that
> unfortunately, has an indent on the bottom edge down from the end of
> the
> scratch plate.
> Because there is no break in the finish it is nearly impossible to get
> a
> picture of it but I've done my best to show it in the attached image.
> Not sure if it's been caused by the gig bag in transit or was on the
> body and finished over.
> Can we get a replacement, please?
> 
> Regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_2310.jpg
> 
>  Attachment(s)
> IMG_2310.jpg [1]
> 
> Your request (567679) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [4XMWML-PRRML]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/9Opf6uNf9MMITs5ULmdLOyrt3/?name=IMG_2310.jpg
> [2] http://roundcube.itpartnership.com/www.fender.com