MIME-Version: 1.0
Date: Tue, 14 Feb 2023 16:31:54 +0000
From: hello@expressmusic.co.uk
To: robupdegraff@gmail.com
Subject: Re: The Loar LH 650 return
In-Reply-To: <2E05B52F-6E68-49B4-B375-B9155D81D799@gmail.com>
References: <1afafcf2fc841d6e103933024d155fcb@expressmusic.co.uk>
 <2E05B52F-6E68-49B4-B375-B9155D81D799@gmail.com>
Message-ID: <9e0d0d501485e7b353f796d695010096@expressmusic.co.uk>
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Good Afternoon Rob,

Just confirming we have received The Loar back here this afternoon in 
one piece. Thank you for boxing it up safely.

We have just issued a refund minus the £25 carriage costs. Total £824 
should appear in your account over the next few days.

Hopefully we can assist you again in the future.

Kind Regards,
Harriet, Phil & Tim
Express Music

On 2023-02-08 17:34, robupdegraff@gmail.com wrote:
> Hi Harriet,
> 
> That’s great thanks, yes if you could arrange a collection from me
> that would be the best for me.
> 
> My address is
> 
> Rob Updegraff
> Flat 4,
> 99 Blackheath Park
> London
> SE3 0EU
> 
> 07958 224627.
> 
> Thanks a lot,
> 
> Rob
> 
>> On 8 Feb 2023, at 15:08, hello@expressmusic.co.uk wrote:
>> 
>> Hi Rob,
>> 
>> That's not a problem, thank you for letting us know.
>> 
>> You can either send it back to us at the address below or we can 
>> arrange a collection and will deduct the cost from the refund. It 
>> normally works out around £25. Just let us know what suits you best.
>> 
>> Return Address:
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa,
>> CV32 6RW
>> 
>> Open for deliveries Tuesday to Saturday 11am-5pm
>> 
>> Kind Regards,
>> Harriet
>> 
>>> On 2023-02-08 15:03, robupdegraff@gmail.com wrote:
>>> Hello I recently bought a guitar from you, the loar lh 650  but I
>>> would like to return it. It’s a lovely instrument but it’s not for me
>>> unfortunately as I was specifically looking for more acoustic volume.
>>> I have all the original packaging and it’s all in the same condition
>>> and within 14 days. Please can you let me know how I should proceed.
>>> Many thanks!
>>> Rob
>>