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Date: Thu, 05 Mar 2026 15:23:47 +0000
From: "Ben Moore (Fender Musical Instruments EMEA)" <fenderemeaservice@fender.com>
Reply-To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
To: Express Music <hello@expressmusic.co.uk>
Message-ID: <G6GK6ERZK2X_69a9a003c0682_441ecacd61dc0b_sprut@zendesk.com>
In-Reply-To: <0100019cbe6fdf0a-54c23b0c-e830-43b7-89a1-091dcc1b051f-000000@email.amazonses.com>
References: <G6GK6ERZK2X@zendesk.com>
<0100019cbe6fdf0a-54c23b0c-e830-43b7-89a1-091dcc1b051f-000000@email.amazonses.com>
Subject: [Fender Musical Instruments] Re: New Inquiry From Dealer Portal -
~0001106436 ~GB ~H4
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----------------------------------------------
Ben Moore, 5 Mar 2026, 15:23 GMT
Hi,
Thanks for your message. I can offer a 10% credit if you'd like to keep i=
t, let me know if that works for you.
Many thanks
Ben
Customer Service Advisor
----------------------------------------------
Noreply Dealerportal, 5 Mar 2026, 14:38 GMT
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
A new inquiry has been submitted through the dealer portal. The following=
information was collected from the user:
**Field** **Entry**
**Account Name** Express Music M.L.C Ltd
**Account Number** 0001106436
**First Name** Express
**Last Name** Music
**Email** hello@expressmusic.co.uk
**Phone**
**Option 1** I need to return an item
**Does the item have a serial #?** Yes
**Serial #** MX25142576
**Brand** Fender
**Model #** 0140492515
**Model Name** PLAYER II MSTNG BASS PJ MN PWT
**Quantity** 1
**Issue Category** Cosmetic
**Issue Filename** MX25142576_1
**Issue Description** Small black spot on the front of the body above the=
bridge pickup that won't polish out
**Ownership** Shop
**Purchase Date** 2026-03-04T00:00:00.000Z
**Fault Confirmation** Product is Defective
Attachment(s):
MX25142576_1.jpeg - https://fenderemea.zendesk.com/attachments/token/LN9H=
Q5vAzHocVwiNUjLJV1hZa/?name=3DMX25142576_1.jpeg
Your request (790416) has been updated. To add additional comments, reply=
to this email.
Online Support:
- Fender Dealer Portal - https://dealer.fender.com/login
- Fender Customer Support Portal - https://support.fender.com/en-US/
Fender Europe Ltd - Leo House, Birches Industrial Estate, East Grinstead,=
West Sussex, RH19 1QZ. Company n=C2=B0 3127180
--------------------------------
This email is a service from Fender Musical Instruments.
[G6GK6E-RZK2X]=
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<p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell=
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<td valign=3D"top" style=3D"padding: 0 15px 0 15px;=
width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" sty=
le=3D"height: auto; line-height: 100%; outline: none; text-decoration: no=
ne; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://fenderemea.zendesk.com/system/photos/37645359737489/f=
ender-red-small.jpg"> </td> <td width=3D"10=
0%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Ben Moore</strong> (Fender Musical =
Instruments) </p> <p =
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',=
Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bot=
tom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
5 Mar 2026, 15:23 GMT </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0;">Hi,<br> <br>Thanks for your messag=
e. I can offer a 10% credit if you'd like to keep it, let me know if that=
works for you.<br> <br>Many thanks<br><div class=3D"signature"><p d=
ir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">B=
en<br>
Customer Service Advisor</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody><=
/table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"=
> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top=
: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presenta=
tion"> <tbody><tr> <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://fenderemea.zendesk.com/images=
/2016/default-avatar-80.png"> </td> <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Noreply Dealerportal</strong> =
</p> <p style=3D"font-family:'Lucida Grande','Luci=
da Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px=
; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; colo=
r:#bbbbbb;" dir=3D"ltr"> 5 Mar 2026, 14:38 GMT </=
p> <div class=3D"zd-comment zd-comment=
-pre-styled" dir=3D"auto"><div style=3D"background-color: yellow; color: =
red; padding: 10px; border: 2px solid red;">
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
</div><br><br><p dir=3D"ltr">A new inquiry has been submitted through the=
dealer portal. The following information was collected from the user:</p=
><br><table border=3D"" style=3D"border-collapse: collapse; border-right-=
width: 2px; border-right-color: #d0d0d0; border-right-style: solid; borde=
r-bottom-width: 2px; border-bottom-color: #d0d0d0; border-bottom-style: s=
olid;"><tbody><tr style=3D"text-decoration: underline;"><td style=3D"widt=
h: 150px; border-left-width: 2px; border-left-color: #d0d0d0; border-left=
-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-t=
op-style: solid; max-width: 300px; padding: 10px;"><strong>Field</strong>=
</td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; bor=
der-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; =
border-top-style: solid; max-width: 300px; padding: 10px;"><strong>Entry<=
/strong></td></tr><tr style=3D"background-color: #f5f5f5; background-colo=
r: #f5f5f5"><td style=3D"border-left-width: 2px; border-left-color: #d0d0=
d0; border-left-style: solid; border-top-width: 2px; border-top-color: #d=
0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><strong=
>Account Name</strong></td><td style=3D"border-left-width: 2px; border-le=
ft-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; borde=
r-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding:=
10px;">Express Music M.L.C Ltd</td></tr><tr><td style=3D"border-left-wid=
th: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top=
-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-widt=
h: 300px; padding: 10px;"><strong>Account Number</strong></td><td style=3D=
"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: s=
olid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style:=
solid; max-width: 300px; padding: 10px;">0001106436</td></tr><tr style=3D=
"background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"borde=
r-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; =
border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid=
; max-width: 300px; padding: 10px;"><strong>First Name</strong></td><td s=
tyle=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-s=
tyle: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top=
-style: solid; max-width: 300px; padding: 10px;">Express</td></tr><tr><td=
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left=
-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-t=
op-style: solid; max-width: 300px; padding: 10px;"><strong>Last Name</str=
ong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0;=
border-left-style: solid; border-top-width: 2px; border-top-color: #d0d0=
d0; border-top-style: solid; max-width: 300px; padding: 10px;">Music</td>=
</tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"><=
td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-le=
ft-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border=
-top-style: solid; max-width: 300px; padding: 10px;"><strong>Email</stron=
g></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; b=
order-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0=
; border-top-style: solid; max-width: 300px; padding: 10px;">hello@expres=
smusic.co.uk</td></tr><tr><td style=3D"border-left-width: 2px; border-lef=
t-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; border=
-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: =
10px;"><strong>Phone</strong></td><td style=3D"border-left-width: 2px; bo=
rder-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2px=
; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; p=
adding: 10px;"></td></tr><tr style=3D"background-color: #f5f5f5; backgrou=
nd-color: #f5f5f5"><td style=3D"border-left-width: 2px; border-left-color=
: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-co=
lor: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">=
<strong>Option 1</strong></td><td style=3D"border-left-width: 2px; border=
-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; bo=
rder-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; paddi=
ng: 10px;">I need to return an item</td></tr><tr><td style=3D"border-left=
-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border=
-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-=
width: 300px; padding: 10px;"><strong>Does the item have a serial #?</str=
ong></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0;=
border-left-style: solid; border-top-width: 2px; border-top-color: #d0d0=
d0; border-top-style: solid; max-width: 300px; padding: 10px;">Yes</td></=
tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"><td=
style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left=
-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-t=
op-style: solid; max-width: 300px; padding: 10px;"><strong>Serial #</stro=
ng></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; =
border-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d=
0; border-top-style: solid; max-width: 300px; padding: 10px;">MX25142576<=
/td></tr><tr><td style=3D"border-left-width: 2px; border-left-color: #d0d=
0d0; border-left-style: solid; border-top-width: 2px; border-top-color: #=
d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><stron=
g>Brand</strong></td><td style=3D"border-left-width: 2px; border-left-col=
or: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-=
color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;=
">Fender</td></tr><tr style=3D"background-color: #f5f5f5; background-colo=
r: #f5f5f5"><td style=3D"border-left-width: 2px; border-left-color: #d0d0=
d0; border-left-style: solid; border-top-width: 2px; border-top-color: #d=
0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><strong=
>Model #</strong></td><td style=3D"border-left-width: 2px; border-left-co=
lor: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top=
-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px=
;">0140492515</td></tr><tr><td style=3D"border-left-width: 2px; border-le=
ft-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; borde=
r-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding:=
10px;"><strong>Model Name</strong></td><td style=3D"border-left-width: 2=
px; border-left-color: #d0d0d0; border-left-style: solid; border-top-widt=
h: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 30=
0px; padding: 10px;">PLAYER II MSTNG BASS PJ MN PWT</td></tr><tr style=3D=
"background-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"borde=
r-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; =
border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid=
; max-width: 300px; padding: 10px;"><strong>Quantity</strong></td><td sty=
le=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-sty=
le: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-s=
tyle: solid; max-width: 300px; padding: 10px;">1</td></tr><tr><td style=3D=
"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: s=
olid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style:=
solid; max-width: 300px; padding: 10px;"><strong>Issue Category</strong>=
</td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; bor=
der-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; =
border-top-style: solid; max-width: 300px; padding: 10px;">Cosmetic</td><=
/tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"><t=
d style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-lef=
t-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-=
top-style: solid; max-width: 300px; padding: 10px;"><strong>Issue Filenam=
e</strong></td><td style=3D"border-left-width: 2px; border-left-color: #d=
0d0d0; border-left-style: solid; border-top-width: 2px; border-top-color:=
#d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">MX25=
142576_1</td></tr><tr><td style=3D"border-left-width: 2px; border-left-co=
lor: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top=
-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px=
;"><strong>Issue Description</strong></td><td style=3D"border-left-width:=
2px; border-left-color: #d0d0d0; border-left-style: solid; border-top-wi=
dth: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: =
300px; padding: 10px;">Small black spot on the front of the body above th=
e bridge pickup that won't polish out</td></tr><tr style=3D"background-co=
lor: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-width: =
2px; border-left-color: #d0d0d0; border-left-style: solid; border-top-wid=
th: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 3=
00px; padding: 10px;"><strong>Ownership</strong></td><td style=3D"border-=
left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; bo=
rder-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; =
max-width: 300px; padding: 10px;">Shop</td></tr><tr><td style=3D"border-l=
eft-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; bor=
der-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; m=
ax-width: 300px; padding: 10px;"><strong>Purchase Date</strong></td><td s=
tyle=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-s=
tyle: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top=
-style: solid; max-width: 300px; padding: 10px;">2026-03-04T00:00:00.000Z=
</td></tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5=
f5"><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; bord=
er-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; b=
order-top-style: solid; max-width: 300px; padding: 10px;"><strong>Fault C=
onfirmation</strong></td><td style=3D"border-left-width: 2px; border-left=
-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-=
top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 1=
0px;">Product is Defective</td></tr></tbody></table><br><br></div><p dir=3D=
"ltr"> </p><p style=3D"line-height: 22px; font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; margin-top: 15px; margin-bottom: 15px; font-size: 14px; color:#=
333333;" dir=3D"ltr"> Attachment(s)<br> =
<a href=3D"https://fenderemea.zendesk.com/attachments/token/LN9H=
Q5vAzHocVwiNUjLJV1hZa/?name=3DMX25142576_1.jpeg">MX25142576_1.jpeg</a><br=
> </p> </td> </tr> =
</tbody></table> </td> </tr></tbody></table></div><p dir=3D"ltr">=
Your request (790416) has been updated. To add additional comments, reply=
to this email.</p><p dir=3D"ltr">Online Support:<br>- Fender Dealer Port=
al - <a href=3D"https://dealer.fender.com/login" rel=3D"noreferrer">https=
://dealer.fender.com/login</a><br>- Fender Customer Support Portal - <a h=
ref=3D"https://support.fender.com/en-US/" rel=3D"noreferrer">https://supp=
ort.fender.com/en-US/</a></p><p dir=3D"ltr">Fender Europe Ltd - Leo House=
, Birches Industrial Estate, East Grinstead, West Sussex, RH19 1QZ. Compa=
ny n=C2=B0 3127180</p>
</div>
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;
margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeee=
ee;">
=
<b>Fender EMEA</b> - Please visit <a href=3D"www.fender.com">Fender.co=
m</a> for the full range of Fender products
<img scr=3D"https://p3.zdassets.com/hc/theme_assets/1797108/1150001364=
45/Fender_logo.png">
=
</div>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
">[G6GK6E-RZK2X]</span>
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