MIME-Version: 1.0
Date: Thu, 09 May 2024 16:12:51 +0100
From: hello@expressmusic.co.uk
To: Ian Harrison <harrison.ian@blueyonder.co.uk>
Subject: Re: AV2 1957 Stratocaster
In-Reply-To: <BF19F99D-DE15-405D-A156-C6401EFA5DF6@blueyonder.co.uk>
References: <D19BE887-9BE0-46C3-91AB-0A8A545B9F9C@blueyonder.co.uk>
 <BF19F99D-DE15-405D-A156-C6401EFA5DF6@blueyonder.co.uk>
Message-ID: <17f74a67d5af1adf0da2760c7604b069@expressmusic.co.uk>
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Hi Ian,

Sadly not, it is being raised with a much higher manager now which we 
think is positive.

We have been chasing them this week but as yet no answers.

Our personal regional rep is really pushing for a response from them so 
fingers crossed we should hear soon.

Appreciate your patience.

Kind Regards,
Harriet
Express Music

On 2024-05-09 16:00, Ian Harrison wrote:
> Hello again,
> 
> No rush - just thought I’d ask if you’ve heard anymore from the rep at 
> all ?
> 
> Manicures
> 
> Ian
> Sent from my iPhone
> 
>> On 30 Apr 2024, at 13:19, Ian Harrison <harrison.ian@blueyonder.co.uk> 
>> wrote:
>> 
>> Hi
>> 
>> Yes I will .. everything is present
>> 
>> Thank you
>> 
>> Ian
>> Sent from my iPhone
>> 
>>> On 30 Apr 2024, at 12:01, hello@expressmusic.co.uk wrote:
>>> 
>>> See you tomorrow. If you have the original shipping carton, please 
>>> bring that with you.
>>> 
>>> Kind Regards,
>>> Harriet
>>> Express Music
>>> 
>>>>> On 2024-04-29 13:12, Ian Harrison wrote:
>>>> Hello again,
>>>> I have some time on Wednesday afternoon between work and hospital
>>>> visits so I’ll try and get it to you then.
>>>> Thanks again
>>>> Ian
>>>> Sent from my iPhone
>>>>>> On 24 Apr 2024, at 13:16, hello@expressmusic.co.uk wrote:
>>>>> Hi Ian,
>>>>> It would really be best for us to actually see the guitar as we 
>>>>> can't tell too much from photos. We do know from previous 
>>>>> experience that Fender have to look at the guitar themselves before 
>>>>> giving any indication of what they will do. The previous warranty 
>>>>> repair did take some time so please be aware of this.
>>>>> Kind Regards,
>>>>> Express Music
>>>>>> On 2024-04-24 13:09, Ian Harrison wrote:
>>>>>> Thanks,
>>>>>> As I’m a bit of a journey away I’ll get more photos over to you 
>>>>>> with
>>>>>> some accurate measurements shown and see if they’ll give an 
>>>>>> indication
>>>>>> in advance and try and get it over next week.
>>>>>> Ian
>>>>>> Sent from my iPhone
>>>>>>>> On 23 Apr 2024, at 11:04, hello@expressmusic.co.uk wrote:
>>>>>>> Hi Ian,
>>>>>>> If you would like us to start a warranty return please drop the 
>>>>>>> guitar over to us.
>>>>>>> We will then get in contact with Fender service team with some 
>>>>>>> more photos and if they want do want to change anything, they 
>>>>>>> will arrange to collect the guitar from us.
>>>>>>> Feel free to pop over anytime we are open Tuesday to Saturday 
>>>>>>> 11am-5pm.
>>>>>>> Kind Regards,
>>>>>>> Harriet, Phil & Tim
>>>>>>> Express Music
>>>>>>>> On 2024-04-22 14:41, Ian Harrison wrote:
>>>>>>>> Hi Harriet
>>>>>>>> It’s taken an age but I’ve had a more positive response from
>>>>>>>> fender about the woodwork on my Strat.
>>>>>>>> I never thought to check the basic woodwork … well you wouldn’t
>>>>>>>> would you?
>>>>>>>> The headstock was sanded on the skew and is too thin on the side
>>>>>>>> opposite the tuners as well as being wildly inconsistent you see 
>>>>>>>> - at
>>>>>>>> first they said if if it functions it’s fine but now possibly
>>>>>>>> recognise a defect in manufacture?
>>>>>>>> I also ran it past an old acquaintance who is an ex fender guy 
>>>>>>>> and
>>>>>>>> former guitarist magazine editor - his highly informative 
>>>>>>>> response was
>>>>>>>> ‘oh dear’ lol !
>>>>>>>> This is what fender said ;
>>>>>>>> Ian
>>>>>>>> Alex Lucia (Fender Musical Instruments)
>>>>>>>> Apr 22, 2024, 14:09 GMT+1
>>>>>>>> Dear Ian,
>>>>>>>> Thank you for your message.
>>>>>>>> All products purchased new form an authorised dealer are covered 
>>>>>>>> by
>>>>>>>> warranty for manufacturing defects through your dealer. To 
>>>>>>>> initiate a
>>>>>>>> warranty claim, please contact the authorised dealer where you
>>>>>>>> purchased the product as an inspection of the fault will be 
>>>>>>>> required.
>>>>>>>> Your dealer will then work with their dedicated support team at 
>>>>>>>> Fender
>>>>>>>> who handles all warranty requests to provide appropriate 
>>>>>>>> resolution to
>>>>>>>> the case.
>>>>>>>> If you have any other questions, please don't hesitate to get in
>>>>>>>> touch.
>>>>>>>> Best regards,
>>>>>>>> Alexandra Lucia
>>>>>>>> | Fender Europe
>>>>>>>> Sent from my iPhone
>>>