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From: MARK AUSTIN <austma@aol.com>
Mime-Version: 1.0 (1.0)
Date: Wed, 3 Dec 2025 12:04:40 +0000
Subject: Fwd: 914ce FedEx Return Labels
Message-Id: <B370986D-BBA9-4825-9C80-CE37219A6C8F@aol.com>
References: <78D0737A-D7A7-4FC1-888A-6341E261C54C@aol.com>
To: hello@expressmusic.co.uk
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--Apple-Mail-8530D484-5EC3-489C-B77B-DB463B8F8E92
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Hi Phil,
Please ignore my last email - the money has just arrived!
Regards,
Mark
Begin forwarded message:
From: MARK AUSTIN <austma@aol.com>
Date: 3 December 2025 at 09:56:41 GMT
To: hello@expressmusic.co.uk
Subject: Re: 914ce FedEx Return Labels
=EF=BB=BFHi Phil,
When I returned the Taylor 914ce, you issued a full refund straight away via=
PayPal. However, they are still showing it as =E2=80=98pending=E2=80=99, af=
ter more than a week. I assume it=E2=80=99s just due to PayPal being slow, b=
ut I just wanted to check that there isn=E2=80=99t a problem at your end.
Thanks and regards,
Mark
On 26 Nov 2025, at 11:35, hello@expressmusic.co.uk wrote:
=EF=BB=BFMorning Mark,
Much appreciated, thank you for the prompt payment.
Best of luck with your Taylor shopping.
Kind Regards,
Phil
Express Music
On 2025-11-25 17:41, MARK AUSTIN wrote:
> Hi Phil,
> No problem, I have paid the invoice.
> Mark
> On 25 Nov 2025, at 16:35, hello@expressmusic.co.uk wrote:
> =EF=BB=BFHi Mark,
> Looks like the refund has been processed straight away from what we
> can see. To keep things simple we refunded the full amount and have
> sent over an invoice for the return carriage costs. Hope that is ok
> with you, sorry to create more work!
> Kind Regards,
> Phil
> Express Music
> On 2025-11-25 15:38, MARK AUSTIN wrote:
>> Hi all,
>> Thanks for the rapid response again. Once PayPal have done their
>> thing, I=E2=80=99ll be sure to give you a 5 star review.
>> Best wishes,
>> Mark
>> On 25 Nov 2025, at 15:33, hello@expressmusic.co.uk wrote:
>> =EF=BB=BFGood afternoon Mark,
>> I'm pleased to say we now have the Taylor safely back with us. We will
>> process your refund now. PayPal are a little slow their end, so it can
>> take 3-5 working days to show in your account.
>> If we can do anything else to help in the future, please give us a buzz.
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> On 2025-11-22 14:33, MARK AUSTIN wrote:
>>> Hi Harriet,
>>> Thanks for the rapid response. I have already got an estimated pick-up
>>> time from FedEx for Monday afternoon.
>>> I have packed up the guitar. I have slackened the strings, added some
>>> additional padding below the headstock, and added some extra padding
>>> in the box. There is little movement on the shake test.
>>> I look forward to hearing from you once the guitar is safely back.
>>> Regards,
>>> Mark
>>> On 22 Nov 2025, at 11:32, hello@expressmusic.co.uk wrote:
>>> =EF=BB=BFHi Mark,
>>> Thanks for your call just now. I have arranged collection for the
>>> Taylor by FedEx on Monday 24th. Please print out and attached the
>>> label to the box. If you could do a good old rattle test and ensure
>>> there is minimal movement of the case within the box it would be much
>>> appreciated.
>>> The tracking number is: 886297322811
>>> Once we receive it back here, we will be in touch.
>>> Kind Regards,
>>> Harriet, Phil & Tim
>>> Express Music
>>> Kind Regards,
>>> Phil, Tim & Harriet
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 01926 808982
>>> <2025-11-22T11_28_42-FedEx-Shipping-Label.pdf>
--Apple-Mail-8530D484-5EC3-489C-B77B-DB463B8F8E92
Content-Type: text/html;
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<html class=3D"apple-mail-supports-explicit-dark-mode"><head><meta http-equi=
v=3D"content-type" content=3D"text/html; charset=3Dutf-8"></head><body dir=3D=
"auto"><div dir=3D"ltr"></div><div dir=3D"ltr">Hi Phil,</div><div dir=3D"ltr=
"><br></div><div dir=3D"ltr">Please ignore my last email - the money has jus=
t arrived!</div><div dir=3D"ltr"><br></div><div dir=3D"ltr">Regards,</div><d=
iv dir=3D"ltr"><br></div><div dir=3D"ltr">Mark<br><br><br>Begin forwarded me=
ssage:<br><br></div><div dir=3D"ltr"><b>From:</b> MARK AUSTIN <austma@aol=
.com><br><b>Date:</b> 3 December 2025 at 09:56:41 GMT<br><b>To:</b> hello=
@expressmusic.co.uk<br><b>Subject:</b> <b>Re: 914ce FedEx Return Labels</b><=
br><br></div><div dir=3D"ltr">=EF=BB=BF<span>Hi Phil,</span><br><span></span=
><br><span>When I returned the Taylor 914ce, you issued a full refund straig=
ht away via PayPal. However, they are still showing it as =E2=80=98pending=E2=
=80=99, after more than a week. I assume it=E2=80=99s just due to PayPal bei=
ng slow, but I just wanted to check that there isn=E2=80=99t a problem at yo=
ur end.</span><br><span></span><br><span>Thanks and regards,</span><br><span=
></span><br><span>Mark</span><br><span></span><br><span>On 26 Nov 2025, at 1=
1:35, hello@expressmusic.co.uk wrote:</span><br><span></span><br><span>=EF=BB=
=BFMorning Mark,</span><br><span></span><br><span>Much appreciated, thank yo=
u for the prompt payment.</span><br><span></span><br><span>Best of luck with=
your Taylor shopping.</span><br><span></span><br><span>Kind Regards,</span>=
<br><span>Phil</span><br><span>Express Music</span><br><span></span><br><spa=
n>On 2025-11-25 17:41, MARK AUSTIN wrote:</span><br><blockquote type=3D"cite=
"><span>Hi Phil,</span><br></blockquote><blockquote type=3D"cite"><span>No p=
roblem, I have paid the invoice.</span><br></blockquote><blockquote type=3D"=
cite"><span>Mark</span><br></blockquote><blockquote type=3D"cite"><span>On 2=
5 Nov 2025, at 16:35, hello@expressmusic.co.uk wrote:</span><br></blockquote=
><blockquote type=3D"cite"><span>=EF=BB=BFHi Mark,</span><br></blockquote><b=
lockquote type=3D"cite"><span>Looks like the refund has been processed strai=
ght away from what we</span><br></blockquote><blockquote type=3D"cite"><span=
>can see. To keep things simple we refunded the full amount and have</span><=
br></blockquote><blockquote type=3D"cite"><span>sent over an invoice for the=
return carriage costs. Hope that is ok</span><br></blockquote><blockquote t=
ype=3D"cite"><span>with you, sorry to create more work!</span><br></blockquo=
te><blockquote type=3D"cite"><span>Kind Regards,</span><br></blockquote><blo=
ckquote type=3D"cite"><span>Phil</span><br></blockquote><blockquote type=3D"=
cite"><span>Express Music</span><br></blockquote><blockquote type=3D"cite"><=
span>On 2025-11-25 15:38, MARK AUSTIN wrote:</span><br></blockquote><blockqu=
ote type=3D"cite"><blockquote type=3D"cite"><span>Hi all,</span><br></blockq=
uote></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite"><span>=
Thanks for the rapid response again. Once PayPal have done their</span><br><=
/blockquote></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite"=
><span>thing, I=E2=80=99ll be sure to give you a 5 star review.</span><br></=
blockquote></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite">=
<span>Best wishes,</span><br></blockquote></blockquote><blockquote type=3D"c=
ite"><blockquote type=3D"cite"><span>Mark</span><br></blockquote></blockquot=
e><blockquote type=3D"cite"><blockquote type=3D"cite"><span>On 25 Nov 2025, a=
t 15:33, hello@expressmusic.co.uk wrote:</span><br></blockquote></blockquote=
><blockquote type=3D"cite"><blockquote type=3D"cite"><span>=EF=BB=BFGood aft=
ernoon Mark,</span><br></blockquote></blockquote><blockquote type=3D"cite"><=
blockquote type=3D"cite"><span>I'm pleased to say we now have the Taylor saf=
ely back with us. We will</span><br></blockquote></blockquote><blockquote ty=
pe=3D"cite"><blockquote type=3D"cite"><span>process your refund now. PayPal a=
re a little slow their end, so it can</span><br></blockquote></blockquote><b=
lockquote type=3D"cite"><blockquote type=3D"cite"><span>take 3-5 working day=
s to show in your account.</span><br></blockquote></blockquote><blockquote t=
ype=3D"cite"><blockquote type=3D"cite"><span>If we can do anything else to h=
elp in the future, please give us a buzz.</span><br></blockquote></blockquot=
e><blockquote type=3D"cite"><blockquote type=3D"cite"><span>Kind Regards,</s=
pan><br></blockquote></blockquote><blockquote type=3D"cite"><blockquote type=
=3D"cite"><span>Harriet, Phil & Tim</span><br></blockquote></blockquote>=
<blockquote type=3D"cite"><blockquote type=3D"cite"><span>Express Music</spa=
n><br></blockquote></blockquote><blockquote type=3D"cite"><blockquote type=3D=
"cite"><span>On 2025-11-22 14:33, MARK AUSTIN wrote:</span><br></blockquote>=
</blockquote><blockquote type=3D"cite"><blockquote type=3D"cite"><blockquote=
type=3D"cite"><span>Hi Harriet,</span><br></blockquote></blockquote></block=
quote><blockquote type=3D"cite"><blockquote type=3D"cite"><blockquote type=3D=
"cite"><span>Thanks for the rapid response. I have already got an estimated p=
ick-up</span><br></blockquote></blockquote></blockquote><blockquote type=3D"=
cite"><blockquote type=3D"cite"><blockquote type=3D"cite"><span>time from Fe=
dEx for Monday afternoon.</span><br></blockquote></blockquote></blockquote><=
blockquote type=3D"cite"><blockquote type=3D"cite"><blockquote type=3D"cite"=
><span>I have packed up the guitar. I have slackened the strings, added some=
</span><br></blockquote></blockquote></blockquote><blockquote type=3D"cite">=
<blockquote type=3D"cite"><blockquote type=3D"cite"><span>additional padding=
below the headstock, and added some extra padding</span><br></blockquote></=
blockquote></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite">=
<blockquote type=3D"cite"><span>in the box. There is little movement on the s=
hake test.</span><br></blockquote></blockquote></blockquote><blockquote type=
=3D"cite"><blockquote type=3D"cite"><blockquote type=3D"cite"><span>I look f=
orward to hearing from you once the guitar is safely back.</span><br></block=
quote></blockquote></blockquote><blockquote type=3D"cite"><blockquote type=3D=
"cite"><blockquote type=3D"cite"><span>Regards,</span><br></blockquote></blo=
ckquote></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite"><bl=
ockquote type=3D"cite"><span>Mark</span><br></blockquote></blockquote></bloc=
kquote><blockquote type=3D"cite"><blockquote type=3D"cite"><blockquote type=3D=
"cite"><span>On 22 Nov 2025, at 11:32, hello@expressmusic.co.uk wrote:</span=
><br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><block=
quote type=3D"cite"><blockquote type=3D"cite"><span>=EF=BB=BFHi Mark,</span>=
<br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><blockq=
uote type=3D"cite"><blockquote type=3D"cite"><span>Thanks for your call just=
now. I have arranged collection for the</span><br></blockquote></blockquote=
></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite"><blockquot=
e type=3D"cite"><span>Taylor by FedEx on Monday 24th. Please print out and a=
ttached the</span><br></blockquote></blockquote></blockquote><blockquote typ=
e=3D"cite"><blockquote type=3D"cite"><blockquote type=3D"cite"><span>label t=
o the box. If you could do a good old rattle test and ensure</span><br></blo=
ckquote></blockquote></blockquote><blockquote type=3D"cite"><blockquote type=
=3D"cite"><blockquote type=3D"cite"><span>there is minimal movement of the c=
ase within the box it would be much</span><br></blockquote></blockquote></bl=
ockquote><blockquote type=3D"cite"><blockquote type=3D"cite"><blockquote typ=
e=3D"cite"><span>appreciated.</span><br></blockquote></blockquote></blockquo=
te><blockquote type=3D"cite"><blockquote type=3D"cite"><blockquote type=3D"c=
ite"><span>The tracking number is: 886297322811</span><br></blockquote></blo=
ckquote></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite"><bl=
ockquote type=3D"cite"><span>Once we receive it back here, we will be in tou=
ch.</span><br></blockquote></blockquote></blockquote><blockquote type=3D"cit=
e"><blockquote type=3D"cite"><blockquote type=3D"cite"><span>Kind Regards,</=
span><br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><b=
lockquote type=3D"cite"><blockquote type=3D"cite"><span>Harriet, Phil & T=
im</span><br></blockquote></blockquote></blockquote><blockquote type=3D"cite=
"><blockquote type=3D"cite"><blockquote type=3D"cite"><span>Express Music</s=
pan><br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><bl=
ockquote type=3D"cite"><blockquote type=3D"cite"><span>Kind Regards,</span><=
br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><blockqu=
ote type=3D"cite"><blockquote type=3D"cite"><span>Phil, Tim & Harriet</s=
pan><br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><bl=
ockquote type=3D"cite"><blockquote type=3D"cite"><span>Express Music</span><=
br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><blockqu=
ote type=3D"cite"><blockquote type=3D"cite"><span>B2 & B3 Quarry Park</s=
pan><br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><bl=
ockquote type=3D"cite"><blockquote type=3D"cite"><span>Old Milverton Lane</s=
pan><br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><bl=
ockquote type=3D"cite"><blockquote type=3D"cite"><span>Leamington Spa</span>=
<br></blockquote></blockquote></blockquote><blockquote type=3D"cite"><blockq=
uote type=3D"cite"><blockquote type=3D"cite"><span>CV32 6RW</span><br></bloc=
kquote></blockquote></blockquote><blockquote type=3D"cite"><blockquote type=3D=
"cite"><blockquote type=3D"cite"><span>01926 808982</span><br></blockquote><=
/blockquote></blockquote><blockquote type=3D"cite"><blockquote type=3D"cite"=
><blockquote type=3D"cite"><span><2025-11-22T11_28_42-FedEx-Shipping-Labe=
l.pdf></span><br></blockquote></blockquote></blockquote><span></span><br>=
</div></body></html>=
--Apple-Mail-8530D484-5EC3-489C-B77B-DB463B8F8E92--