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Date: Fri, 15 Nov 2019 13:34:34 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: RE: 814ce Faulty
In-Reply-To: <8D7773697A7B7B45850644C67803045C517B8F42@EX01.taylorguitars.com>
References: <1c199c29befba14768d2b37c6accbd0f@expressmusic.co.uk>
 <8D7773697A7B7B45850644C67803045C517B65FE@EX01.taylorguitars.com>
 <5abc1d477c4d13fddf425f0050d0f5b4@expressmusic.co.uk>
 <8D7773697A7B7B45850644C67803045C517B8EBE@EX01.taylorguitars.com>
 <54f491177139af6368c0a44ebfd200dc@expressmusic.co.uk>
 <8D7773697A7B7B45850644C67803045C517B8F42@EX01.taylorguitars.com>
Message-ID: <1a682b42bda9802eb0b802e2060f58a0@expressmusic.co.uk>
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Thank you Michel.

Tim.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 15/11/2019 12:09, Michel Gambini wrote:
> Hi Tim,
>
> I confirmed the booking for you.
> The collection of the guitar will happen next Monday.
> Please find the shipping label attached.
> Let me know if you need any further assistance.
>
> Best regards,
>
> Michel Gambini
> Administrative Assistant / Customer Service
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
>
>
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: Friday, November 15, 2019 12:21 PM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: 814ce Faulty
>
> Hi, I still can't see a link for the 814?
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 15/11/2019 10:56, Michel Gambini wrote:
>> Hi Tim,
>>
>> Sorry for this inconvenience.
>> I re-sent the link in another email.
>>
>> Let me know if you received and if it works this time.
>> Best regards,
>>
>> Michel Gambini
>> Administrative Assistant / Customer Service Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>>
>>
>>
>>
>> -----Original Message-----
>> From: Express Music <coventry@expressmusic.co.uk>
>> Sent: Friday, November 15, 2019 11:54 AM
>> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
>> Subject: RE: 814ce Faulty
>>
>> Hi Michel,
>>
>> Just reminding you that we haven't received the returns documents 
>> for
>> the faulty 814CE.
>>
>>
>> Kind Regards
>>
>> Tim.
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 12/11/2019 11:47, Michel Gambini wrote:
>>> Hi Harriet,
>>>
>>> Thank you for contacting us. I sorry to hear about this issue.
>>> We would like to return this guitar.
>>> Our reference for this return is ST#87412.
>>> You will receive another email to book the collection of this 
>>> guitar
>>> from your store.
>>>
>>> Let me know if you need any further assistance.
>>> Best regards,
>>>
>>> Michel Gambini
>>> Administrative Assistant / Customer Service Maroastraat 113
>>> 1060 LG Amsterdam, The Netherlands
>>> +31 20 667 60 30
>>> taylorguitars.com
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Express Music <coventry@expressmusic.co.uk>
>>> Sent: Monday, November 11, 2019 1:11 PM
>>> To: Remy Louis <Remy.Louis@taylorguitars.com>
>>> Subject: 814ce Faulty
>>>
>>> Morning,
>>>
>>> We've just received this 814ce and noticed a big scratch across the
>>> back. We have attached a photo which shows about half the length of
>>> the full scratch. Apologies it was very difficult to capture. 
>>> Please
>>> let us know how it's best to proceed.
>>>
>>> Sales Order. 255399
>>> Serial No. 1103299130
>>>
>>> Kind Regards,
>>> Harriet
>>>
>>> Express Music
>>> 196 - 204 Binley Road
>>> Coventry
>>> CV3 1HG