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From: Thomas Woods <tomwoodsmusic@hotmail.com>
To: "hello@expressmusic.co.uk" <hello@expressmusic.co.uk>
Subject: Re: Express Music Enquiry - 6646
Thread-Topic: Express Music Enquiry - 6646
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 AQHcC4B62RiOqzd1LEKPLKJ4OHQRaLRe7KTNgAAF1ACACe8YxYAA702AgAAAWXSAAcHlAIAAAXsq
Date: Wed, 20 Aug 2025 13:25:48 +0000
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Hi Phil

Yeah I played it for maybe 2/3 hours over a few days, just to properly deci=
de if it was for me or not, but yeah I=92m happy for you to knock =A310 off=
 the refund to account for new strings.

Thanks

Tom

Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
Sent: Wednesday, August 20, 2025 2:19:28 PM
To: Thomas Woods <tomwoodsmusic@hotmail.com>
Subject: Re: Express Music Enquiry - 6646

Hi Tom
The strat arrived back here this afternoon
Happy to take it back into stock, we just need to put a fresh set of
strings before we put it back up for sale (I guess its been played a
fair bit)
If you are in agreement I will process the refund less =A310 for the
strings & fitting
Phil
Express Music

On 2025-08-19 11:34, Thomas Woods wrote:
> Hi
>
>  Thanks for getting back to me.
>
>  The parcelforce tracking number is below.
>
>  PBZ08131143001
>
>  Cheers
>
>  Tom
>
>  Sent from Outlook for iOS [1]
> -------------------------
>
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Tuesday, August 19, 2025 11:27:59 AM
> To: Thomas Woods <tomwoodsmusic@hotmail.com>
> Subject: Re: Express Music Enquiry - 6646
>
> Morning Tom,
>
> That is no problem at all, totally understand. We will keep in touch
> as
> soon as we see it.
>
> If you could please update us with the tracking number etc. that would
>
> be helpful.
>
> Return address:
> Open for delivery Tuesday to Saturday 11am-5pm.
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 01926 808982
> sales@expressmusic.co.uk
>
> Kind Regards,
> Express Music
>
> On 2025-08-18 21:15, Thomas Woods wrote:
>> Hi Tim
>>
>>  Unfortunately I'm going to return the Fender Stratocaster I bought
>> from you (see previous emails). The guitar is lovely and exactly as
>> described,  but my reason for the return is the gloss fretboard is a
>> bit 'sticky' and not to my preference, it didn't look like it had
> much
>> of a gloss finish on the fretboard on the pictures on the website so
>> my apologies, maybe I should have asked for more info.
>>
>>  I will send the guitar back to the address given on your website
> and
>> will send it via parcelforce24 in the original box, so it should be
>> back with you this week. Please let me know when it arrives back
> with
>> you.
>>
>>  Thanks again for a great service, I'll definitely be buying from
> you
>> again in future.
>>
>>  Cheers
>>
>>  Tom
>>
>> -------------------------
>>
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: 12 August 2025 12:29
>> To: Thomas Woods <tomwoodsmusic@hotmail.com>
>> Subject: Re: Express Music Enquiry - 6646
>>
>> Hi Tom,
>>
>> Ok great, I have updated the price on our website so just order it
>> through there and yes, you have the usual 14 day return policy.
>>
>> Regards.
>> Tim.
>>
>> On 2025-08-12 13:10, Thomas Woods wrote:
>>> Hi Tim
>>>
>>>  Thanks for getting back to me.
>>>
>>>  Can I go ahead with the purchase at =A3949.00 please.
>>>
>>>  And just for my own piece of mind, I have 14 days to return the
>>> guitar if I don't get on with it don't I? If so, let me know how to
>>> proceed with the purchase.
>>>
>>>  Thanks!
>>>
>>>  Tom
>>>
>>> -------------------------
>>>
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: 12 August 2025 11:58
>>> To: tomwoodsmusic@hotmail.com <tomwoodsmusic@hotmail.com>
>>> Subject: Re: Express Music Enquiry - 6646
>>>
>>> Hi Tom,
>>>
>>> thanks for getting in touch and yes, you're right, that looks like
> a
>>> 90,s case, thanks.
>>> The best price on that would be =A3949.00.
>>>
>>> Kind regards.
>>> Tim.
>>>
>>> On 2025-08-12 12:39, tomwoodsmusic@hotmail.com wrote:
>>>> Name: Tom
>>>>
>>>> Address: 107 Halton Road, Lancaster
>>>>
>>>> Postcode: LA1 2EG
>>>>
>>>> Telephone: 07949571443
>>>>
>>>> Email: tomwoodsmusic@hotmail.com
>>>>
>>>> Enquiry: Hi
>>>>
>>>> I am looking at the Fender USA standard Strat 2015 (Olympic white
>>> with
>>>> Hendrix neck plate) that you have in. The case doesn't seem to be
>>> the
>>>> original one but that doesn't matter really.is there any movement
>> on
>>>> price at all? I am looking at a few options but like the look of
>>> this
>>>> one so thought I would enquire. Thanks!
>
>
>
> Links:
> ------
> [1] https://aka.ms/o0ukef


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<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
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Hi Phil</div>
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Yeah I played it for maybe 2/3 hours over a few days, just to properly deci=
de if it was for me or not, but yeah I=92m happy for you to knock =A310 off=
 the refund to account for new strings.</div>
<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">
<br>
</div>
<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">
Thanks&nbsp;</div>
<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">
<br>
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<div dir=3D"ltr" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-s=
ystem, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;">
Tom&nbsp;</div>
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Sent from <a href=3D"https://aka.ms/o0ukef">Outlook for iOS</a></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> hello@expressmusic.co=
.uk &lt;hello@expressmusic.co.uk&gt;<br>
<b>Sent:</b> Wednesday, August 20, 2025 2:19:28 PM<br>
<b>To:</b> Thomas Woods &lt;tomwoodsmusic@hotmail.com&gt;<br>
<b>Subject:</b> Re: Express Music Enquiry - 6646</font>
<div>&nbsp;</div>
</div>
<div class=3D"BodyFragment"><font size=3D"2"><span style=3D"font-size:11pt;=
">
<div class=3D"PlainText">Hi Tom<br>
The strat arrived back here this afternoon<br>
Happy to take it back into stock, we just need to put a fresh set of <br>
strings before we put it back up for sale (I guess its been played a <br>
fair bit)<br>
If you are in agreement I will process the refund less =A310 for the <br>
strings &amp; fitting<br>
Phil<br>
Express Music<br>
<br>
On 2025-08-19 11:34, Thomas Woods wrote:<br>
&gt; Hi<br>
&gt; <br>
&gt;&nbsp; Thanks for getting back to me.<br>
&gt; <br>
&gt;&nbsp; The parcelforce tracking number is below.<br>
&gt; <br>
&gt;&nbsp; PBZ08131143001<br>
&gt; <br>
&gt;&nbsp; Cheers<br>
&gt; <br>
&gt;&nbsp; Tom<br>
&gt; <br>
&gt;&nbsp; Sent from Outlook for iOS [1]<br>
&gt; -------------------------<br>
&gt; <br>
&gt; From: hello@expressmusic.co.uk &lt;hello@expressmusic.co.uk&gt;<br>
&gt; Sent: Tuesday, August 19, 2025 11:27:59 AM<br>
&gt; To: Thomas Woods &lt;tomwoodsmusic@hotmail.com&gt;<br>
&gt; Subject: Re: Express Music Enquiry - 6646<br>
&gt; <br>
&gt; Morning Tom,<br>
&gt; <br>
&gt; That is no problem at all, totally understand. We will keep in touch<b=
r>
&gt; as<br>
&gt; soon as we see it.<br>
&gt; <br>
&gt; If you could please update us with the tracking number etc. that would=
<br>
&gt; <br>
&gt; be helpful.<br>
&gt; <br>
&gt; Return address:<br>
&gt; Open for delivery Tuesday to Saturday 11am-5pm.<br>
&gt; Express Music<br>
&gt; B2 &amp; B3 Quarry Park<br>
&gt; Old Milverton Lane<br>
&gt; Leamington Spa<br>
&gt; CV32 6RW<br>
&gt; 01926 808982<br>
&gt; sales@expressmusic.co.uk<br>
&gt; <br>
&gt; Kind Regards,<br>
&gt; Express Music<br>
&gt; <br>
&gt; On 2025-08-18 21:15, Thomas Woods wrote:<br>
&gt;&gt; Hi Tim<br>
&gt;&gt; <br>
&gt;&gt;&nbsp; Unfortunately I'm going to return the Fender Stratocaster I =
bought<br>
&gt;&gt; from you (see previous emails). The guitar is lovely and exactly a=
s<br>
&gt;&gt; described,&nbsp; but my reason for the return is the gloss fretboa=
rd is a<br>
&gt;&gt; bit 'sticky' and not to my preference, it didn't look like it had<=
br>
&gt; much<br>
&gt;&gt; of a gloss finish on the fretboard on the pictures on the website =
so<br>
&gt;&gt; my apologies, maybe I should have asked for more info.<br>
&gt;&gt; <br>
&gt;&gt;&nbsp; I will send the guitar back to the address given on your web=
site<br>
&gt; and<br>
&gt;&gt; will send it via parcelforce24 in the original box, so it should b=
e<br>
&gt;&gt; back with you this week. Please let me know when it arrives back<b=
r>
&gt; with<br>
&gt;&gt; you.<br>
&gt;&gt; <br>
&gt;&gt;&nbsp; Thanks again for a great service, I'll definitely be buying =
from<br>
&gt; you<br>
&gt;&gt; again in future.<br>
&gt;&gt; <br>
&gt;&gt;&nbsp; Cheers<br>
&gt;&gt; <br>
&gt;&gt;&nbsp; Tom<br>
&gt;&gt; <br>
&gt;&gt; -------------------------<br>
&gt;&gt; <br>
&gt;&gt; From: hello@expressmusic.co.uk &lt;hello@expressmusic.co.uk&gt;<br=
>
&gt;&gt; Sent: 12 August 2025 12:29<br>
&gt;&gt; To: Thomas Woods &lt;tomwoodsmusic@hotmail.com&gt;<br>
&gt;&gt; Subject: Re: Express Music Enquiry - 6646<br>
&gt;&gt; <br>
&gt;&gt; Hi Tom,<br>
&gt;&gt; <br>
&gt;&gt; Ok great, I have updated the price on our website so just order it=
<br>
&gt;&gt; through there and yes, you have the usual 14 day return policy.<br=
>
&gt;&gt; <br>
&gt;&gt; Regards.<br>
&gt;&gt; Tim.<br>
&gt;&gt; <br>
&gt;&gt; On 2025-08-12 13:10, Thomas Woods wrote:<br>
&gt;&gt;&gt; Hi Tim<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt;&nbsp; Thanks for getting back to me.<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt;&nbsp; Can I go ahead with the purchase at =A3949.00 please.<br=
>
&gt;&gt;&gt; <br>
&gt;&gt;&gt;&nbsp; And just for my own piece of mind, I have 14 days to ret=
urn the<br>
&gt;&gt;&gt; guitar if I don't get on with it don't I? If so, let me know h=
ow to<br>
&gt;&gt;&gt; proceed with the purchase.<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt;&nbsp; Thanks!<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt;&nbsp; Tom<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; -------------------------<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; From: hello@expressmusic.co.uk &lt;hello@expressmusic.co.uk&gt=
;<br>
&gt;&gt;&gt; Sent: 12 August 2025 11:58<br>
&gt;&gt;&gt; To: tomwoodsmusic@hotmail.com &lt;tomwoodsmusic@hotmail.com&gt=
;<br>
&gt;&gt;&gt; Subject: Re: Express Music Enquiry - 6646<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; Hi Tom,<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; thanks for getting in touch and yes, you're right, that looks =
like<br>
&gt; a<br>
&gt;&gt;&gt; 90,s case, thanks.<br>
&gt;&gt;&gt; The best price on that would be =A3949.00.<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; Kind regards.<br>
&gt;&gt;&gt; Tim.<br>
&gt;&gt;&gt; <br>
&gt;&gt;&gt; On 2025-08-12 12:39, tomwoodsmusic@hotmail.com wrote:<br>
&gt;&gt;&gt;&gt; Name: Tom<br>
&gt;&gt;&gt;&gt; <br>
&gt;&gt;&gt;&gt; Address: 107 Halton Road, Lancaster<br>
&gt;&gt;&gt;&gt; <br>
&gt;&gt;&gt;&gt; Postcode: LA1 2EG<br>
&gt;&gt;&gt;&gt; <br>
&gt;&gt;&gt;&gt; Telephone: 07949571443<br>
&gt;&gt;&gt;&gt; <br>
&gt;&gt;&gt;&gt; Email: tomwoodsmusic@hotmail.com<br>
&gt;&gt;&gt;&gt; <br>
&gt;&gt;&gt;&gt; Enquiry: Hi<br>
&gt;&gt;&gt;&gt; <br>
&gt;&gt;&gt;&gt; I am looking at the Fender USA standard Strat 2015 (Olympi=
c white<br>
&gt;&gt;&gt; with<br>
&gt;&gt;&gt;&gt; Hendrix neck plate) that you have in. The case doesn't see=
m to be<br>
&gt;&gt;&gt; the<br>
&gt;&gt;&gt;&gt; original one but that doesn't matter really.is there any m=
ovement<br>
&gt;&gt; on<br>
&gt;&gt;&gt;&gt; price at all? I am looking at a few options but like the l=
ook of<br>
&gt;&gt;&gt; this<br>
&gt;&gt;&gt;&gt; one so thought I would enquire. Thanks!<br>
&gt; <br>
&gt; <br>
&gt; <br>
&gt; Links:<br>
&gt; ------<br>
&gt; [1] <a href=3D"https://aka.ms/o0ukef">https://aka.ms/o0ukef</a><br>
<br>
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