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Date: Thu, 18 Mar 2021 11:24:17 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Esquire
In-Reply-To: <OLVQL8V75D_60532a9819644_56eac5cc44584c_sprut@zendesk.com>
References: <OLVQL8V75D@zendesk.com>
 <615aeca7f4441daea46105a8d0af8e4b@expressmusic.co.uk>
 <OLVQL8V75D_60532a9819644_56eac5cc44584c_sprut@zendesk.com>
Message-ID: <7e6b320c0fb2304f9bbdef1196fa12f2@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Morning Ricky,

Thanks for getting back to me. Having re-looked at the guitar this 
morning, it's too bad for us to keep. It's a real mess haha

Please can we arrange a collection.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 18/03/2021 10:25, Ricky (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICKY (Fender Musical Instruments)
>
>  Mar 18, 2021, 10:25 GMT
> Hi Harriet
>
> Thank you for reporting this to us.
>
> I'm really sorry about that. I hope some of it will buff out? I'd
> certainly be happy to issue you with a 20% discount on this occasion.
>
> The issue has been logged under internal reference number Query
> 10123719. This is the reference number that will be visible on your
> credit note.
>
> If you have any questions or concerns please do not hesitate to get 
> in touch.
>
> Best Regards,
>
> Ricky
>
> Customer Support Advisor
>
>  COVENTRY
>
>  Mar 16, 2021, 16:16 GMT
> Hey,
>
>  We've just unboxed this guitar and it's absolutely covered in 
> marks??
>
>  I've attached some pictures.
>
>  Product:0170532803
>  Serial No. V2092564
>
>  To be honest unless you're able to do at least 20% off, please can 
> we
>  return this item?
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
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> Your request (359137) has been updated. To add additional comments,
> reply to this email.
>
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>
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