MIME-Version: 1.0
Date: Tue, 18 Apr 2023 13:39:03 +0100
From: hello@expressmusic.co.uk
To: Support <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Pro II Jazz Bass Fault
In-Reply-To: <853MPDP3LPO_643e877d4e8cb_313f206072da_sprut@zendesk.com>
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 <853MPDP3LPO_643d561b8a657_3b3f20768064_sprut@zendesk.com>
 <b07e61d072f98185c91153b8831da4a6@expressmusic.co.uk>
 <d3b426b83c6f73352da2a2535e1ea3e4@expressmusic.co.uk>
 <096bbd5520cdc4c2445416bf1e30ec2a@expressmusic.co.uk>
 <853MPDP3LPO_643e877d4e8cb_313f206072da_sprut@zendesk.com>
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Thanks Ben.


On 2023-04-18 13:05, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  18 Apr 2023, 13:05 BST
> 
> Hi,
> 
> Thank you for reporting this to us. A credit of 10% will be issued.
> 
> The issue has been logged under internal reference number Query
> 10172446. This is the reference number that will be visible on your
> credit note.
> 
> If you have any questions or concerns please do not hesitate to get in
> touch.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  18 Apr 2023, 12:36 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> yes, that's fine, we'll go with that, thanks.
> 
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  18 Apr 2023, 12:29 BST
> 
> Hi Tim,
> 
> I can do 10% on this one, let me know if that works for you.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  18 Apr 2023, 12:28 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> thanks for getting back to me, what would the partial credit be?
> 
> Regards.
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  17 Apr 2023, 15:22 BST
> 
> Hi Tim,
> 
> Thanks for your email. It looks like we have a handful of these in
> transit to us now, so should be with us before the end of the month.
> Would that work for you? Let me know - alternatively we could look at
> a partial credit on this one if you would prefer.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  17 Apr 2023, 14:18 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi,
> 
> We've just had a Pro II jazz bass S/N US22140640 arrive and
> unfortunately, it has an annoying dink in the middle of the neck which
> 
> can be felt when playing.
> Don't suppose there are any more in stock?
> 
> Regards.
> Tim
> IMG_1835.jpg
> 
>  Attachment(s)
> IMG_1835.jpg [1]
> 
> Your request (532350) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [853MPD-P3LPO]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/r6Wo6ANx2TKTHm3mSmEuSU2xE/?name=IMG_1835.jpg
> [2] http://roundcube.itpartnership.com/www.fender.com