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Date: Thu, 30 Mar 2023 14:43:30 +0100
From: hello@expressmusic.co.uk
To: Jeremiah McKnight <jeremiahmac83@gmail.com>
Subject: Re: Fender American pro 2 Jazz Bass
In-Reply-To: <CAJYv1eEyLqQQPi1HG2H-xRtQGpJMOUO0qFs14GdBaU5163W4XA@mail.gmail.com>
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 <1ba43b9582d40366f45cc1f4911a9a21@expressmusic.co.uk>
 <CAJYv1eFNU4sG-JMp1m8bNL+fpjPi0n4ddx=91htCk0aYuj6RVw@mail.gmail.com>
 <c546c9bea5a32fc42ace42f03043e687@expressmusic.co.uk>
 <CAJYv1eHb1+yUrPUTH+G1or0Ao9yZXdrvRWpos0VTPvxHUjEv2Q@mail.gmail.com>
 <80464c7b01c05c62ee9f82eff70d5631@expressmusic.co.uk>
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 <CAJYv1eF+gtBJ7nb6u8HhWsnoFyTQtgjaW6ChwMF6GFuqh95dGw@mail.gmail.com>
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Great news....finally. Thanks for letting us know.

Harriet

On 2023-03-30 14:26, Jeremiah McKnight wrote:
> Hi Harriet, the bass was just collected thank you
> 
> On Thu, 30 Mar 2023 at 11:27, Jeremiah McKnight
> <jeremiahmac83@gmail.com> wrote:
> 
>> Hi Harriet, I was working from home yesterday and didn't hear any
>> knocks on the door. Thanks for rescheduling. Hopefully all goes ok
>> today.
>> 
>> On Thu, Mar 30, 2023 at 11:23 AM <hello@expressmusic.co.uk> wrote:
>> 
>>> Hi Jerry,
>>> 
>>> I just spoke to TNT and the driver says he attempted collection at
>>> 15:46
>>> yesterday? Not too sure what went wrong but I have re-scheduled it
>>> for
>>> this afternoon.
>>> 
>>> Kind Regards,
>>> Harriet
>>> 
>>> On 2023-03-30 10:51, Jeremiah McKnight wrote:
>>>> Hi Harriet,
>>>> 
>>>> No sign of them this morning.
>>>> 
>>>> On Thu, Mar 30, 2023 at 10:47 AM <hello@expressmusic.co.uk>
>>> wrote:
>>>> 
>>>>> Hi Jerry,
>>>>> 
>>>>> How frustrating, I'm so sorry to hear this. Has there been any
>>> sign
>>>>> of
>>>>> them yet this morning? If not I will get straight on the phone
>>> now
>>>>> and
>>>>> find out what is happening.
>>>>> 
>>>>> Kind Regards,
>>>>> Harriet
>>>>> 
>>>>> On 2023-03-29 17:25, Jeremiah McKnight wrote:
>>>>>> Hi Harriet,
>>>>>> 
>>>>>> Just to let you know that TNT didn’t show up today.
>>>>>> 
>>>>>> On Tue, 28 Mar 2023 at 13:13, Jeremiah McKnight
>>>>>> <jeremiahmac83@gmail.com> wrote:
>>>>>> 
>>>>>>> Hi Harriet, No problem at all. I got the labels thank you.
>>>>>>> 
>>>>>>> On Tue, Mar 28, 2023 at 12:47 PM <hello@expressmusic.co.uk>
>>>>> wrote:
>>>>>>> 
>>>>>>>> Hi Jerry,
>>>>>>>> 
>>>>>>>> Thanks for the call just now.
>>>>>>>> 
>>>>>>>> We have just arranged a collection of the bass for tomorrow.
>>>>>>>> Please
>>>>>>>> double-check your inbox and junk folder for the TNT labels
>>> ready
>>>>>>>> to
>>>>>>>> print off and attach to the box. If you don't spot them
>>> please
>>>>> let
>>>>>>>> us
>>>>>>>> know.
>>>>>>>> 
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>> 
>>>>>>>> On 2023-03-28 12:08, Jeremiah McKnight wrote:
>>>>>>>>> Hi Harriet, no problem at all. I will give Phil a call
>>> shortly.
>>>>>>>>> 
>>>>>>>>> Thanks
>>>>>>>>> 
>>>>>>>>> Kind regards
>>>>>>>>> Jerry
>>>>>>>>> 
>>>>>>>>> On Tue, Mar 28, 2023 at 12:01 PM
>>> <hello@expressmusic.co.uk>
>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>>> Hi Jerry,
>>>>>>>>>> 
>>>>>>>>>> Before we press go on the collection, please could we ask
>>> you
>>>>>>>> to
>>>>>>>>>> give us
>>>>>>>>>> a call so Phil can have a quick chat about the bass?
>>>>>>>>>> 
>>>>>>>>>> 01926 808982
>>>>>>>>>> 
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet
>>>>>>>>>> 
>>>>>>>>>> On 2023-03-28 11:45, Jeremiah McKnight wrote:
>>>>>>>>>>> Hi Harriet, perfect. Thanks again.
>>>>>>>>>>> 
>>>>>>>>>>> Yep, no problem with the labels.
>>>>>>>>>>> 
>>>>>>>>>>> Kind regards
>>>>>>>>>>> Jerry
>>>>>>>>>>> 
>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:43 AM
>>> <hello@expressmusic.co.uk>
>>>>>>>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>> 
>>>>>>>>>>>> Yes, we can arrange a collection for tomorrow from your
>>>>>>>> chosen
>>>>>>>>>>>> address.
>>>>>>>>>>>> Once it's back here we can do a full health check in the
>>>>>>>>>> workshop.
>>>>>>>>>>>> 
>>>>>>>>>>>> Before we arrange the collection can you please confirm
>>> if
>>>>>>>> you
>>>>>>>>>> are
>>>>>>>>>>>> able
>>>>>>>>>>>> to print out the labels and attach them to the original
>>> box?
>>>>>>>>>>>> 
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Harriet
>>>>>>>>>>>> 
>>>>>>>>>>>> On 2023-03-28 11:34, Jeremiah McKnight wrote:
>>>>>>>>>>>>> Hi Harriet, Thanks for your email.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> It's still an issue whilst plugged in but to me it
>>>>>>>> definitely
>>>>>>>>>>>> doesn't
>>>>>>>>>>>>> seem right.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> A collection and assessment would be great thanks.
>>> Would
>>>>>>>>>>>> collection
>>>>>>>>>>>>> tomorrow be possible? it would be from 224 Almners
>>> Road,
>>>>>>>> Lyne,
>>>>>>>>>>>> Surrey,
>>>>>>>>>>>>> KT16 0BL
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Appreciate your help
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>> 
>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:26 AM
>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Good Morning Jerry,
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Thanks for getting in touch. We are just open for a
>>> new
>>>>>>>> week so
>>>>>>>>>>>>>> apologies if you have been trying to get hold of us
>>> over
>>>>>>>> our
>>>>>>>>>>>>>> weekend.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> We are sorry to hear you are having this minor issue
>>> and
>>>>>>>> will
>>>>>>>>>> do
>>>>>>>>>>>> our
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> best to help.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> It's not unusual to hear this kind of buzz when
>>> playing a
>>>>>>>> bass
>>>>>>>>>>>>>> acoustically (not plugged into an amp). We can make
>>> most
>>>>> of
>>>>>>>> our
>>>>>>>>>>>>>> basses
>>>>>>>>>>>>>> here do the same.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Does it still cause an issue when plugged in? Is it
>>> tuned
>>>>>>>> to
>>>>>>>>>>>> concert
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> pitch?
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> There are a couple of options...just let us know what
>>>>> works
>>>>>>>>>> best
>>>>>>>>>>>> for
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> 1. Do you have a local tech who can double-check the
>>>>> setup?
>>>>>>>> It
>>>>>>>>>>>>>> played
>>>>>>>>>>>>>> perfectly when it left here, so it should only need a
>>>>> minor
>>>>>>>>>>>> tweak.
>>>>>>>>>>>>>> These
>>>>>>>>>>>>>> things can happen with moving guitars from one
>>> environment
>>>>>>>> to
>>>>>>>>>>>>>> another.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> 2. We can arrange collection and access it here.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> If the bass is deemed faulty a refund is no problem.
>>> As
>>>>> you
>>>>>>>>>> have
>>>>>>>>>>>>>> removed
>>>>>>>>>>>>>> some of the original plastic films we would be unable
>>> to
>>>>>>>> have
>>>>>>>>>> it
>>>>>>>>>>>>>> back as
>>>>>>>>>>>>>> 'new' stock if no fault is found. Fender don't class
>>>>> set-up
>>>>>>>>>>>> issues
>>>>>>>>>>>>>> as a
>>>>>>>>>>>>>> fault so we will do our best to resolve this as soon
>>> as
>>>>>>>>>> possible
>>>>>>>>>>>> for
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> On 2023-03-25 23:46, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>> Hi Harriet,
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> I’ve only just got round to playing the bass but
>>>>>>>>>>>>>>> there is a severe buzz when I press the 6th fret on
>>> the
>>>>>>>> low E
>>>>>>>>>>>>>> string.
>>>>>>>>>>>>>>> I’ve attached a voice memo. I’ve taken the
>>> plastic
>>>>> off
>>>>>>>>>> from
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>> machine heads but is it possible to send the bass
>>> back
>>>>> and
>>>>>>>> get
>>>>>>>>>> a
>>>>>>>>>>>>>>> refund due to this fault please? It’s unplayable.
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 13:06,
>>> <hello@expressmusic.co.uk>
>>>>>>>>>> wrote:
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> Thank you for the order, we are just getting it
>>> ready
>>>>> for
>>>>>>>>>>>>>> despatch
>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>> afternoon. You will get a separate email with the
>>>>>>>> tracking
>>>>>>>>>>>>>>>> information
>>>>>>>>>>>>>>>> but I will pop a quick link for you below. We have
>>> noted
>>>>>>>> the
>>>>>>>>>>>> full
>>>>>>>>>>>>>>>> delivery address on your order.
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>> 
>>>>>>>> 
>>>>>>> 
>>>>>> 
>>>>> 
>>>> 
>>> 
>> 
> https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=363649237
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>> On 2023-03-15 12:59, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>> Thanks Harriet. I placed the order - 25895-6
>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>> Just to confirm that the delivery address should
>>>>> mention
>>>>>>>> the
>>>>>>>>>>>>>>>> company
>>>>>>>>>>>>>>>>> name - Blackthorne International Ltd
>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 12:04,
>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> Yes if you can get the order in before 1pm will
>>> can
>>>>>>>>>> despatch
>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>>>> afternoon. We pay for express service with TNT/Fed
>>> Ex
>>>>>>>> so as
>>>>>>>>>>>>>> long
>>>>>>>>>>>>>>>> as
>>>>>>>>>>>>>>>>>> they
>>>>>>>>>>>>>>>>>> do their job, it will be with you tomorrow.
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>> On 2023-03-15 12:02, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>> Hello! If I place an order now for the American
>>> Pro 2
>>>>>>>> Jazz
>>>>>>>>>>>>>> bass
>>>>>>>>>>>>>>>>>> can I
>>>>>>>>>>>>>>>>>>> get delivery tomorrow please? Mainland Uk
>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>> 
>>>>>>>>>>>>>>>>>>> Sent from my iPhone