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Date: Sat, 27 Jun 2020 14:11:29 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Backline Audio <backlineaudio@gmail.com>
Subject: Re: Yamaha DGX300 Repair
In-Reply-To: <CAM0yynnSHkJCi5c3p=zXCCjR=4qxiwxSf111GZMGK=p6koaUjQ@mail.gmail.com>
References: <74380e0e53f3775667f5593cff162616@expressmusic.co.uk>
 <CAM0yynkrfRSUnJR9-fhxr2hQGB2FJ=1xzODmTp1Br1DfhTX9rg@mail.gmail.com>
 <94f042225c10d73af15c724af4b91790@expressmusic.co.uk>
 <CAM0yyn=6A-NTMfEJ2aCgaQ3dZYX1cohw=8gAt=LOvHGcLL1Acw@mail.gmail.com>
 <CAM0yyn=WJgkePG4xdJW9ePNfb-NboW4nD_tKas_u1NNyHRP75Q@mail.gmail.com>
 <783a2360d3e1d80e008b2b3c2b159f7a@expressmusic.co.uk>
 <CAM0yynkUNKDGPVEt8w22EPpTt=aWvLduRiP+TeZNJXccfVDRrw@mail.gmail.com>
 <CAM0yynnSHkJCi5c3p=zXCCjR=4qxiwxSf111GZMGK=p6koaUjQ@mail.gmail.com>
Message-ID: <7697ef71d0ce4674e40c0151681a5484@expressmusic.co.uk>
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Hi Brian,

Yes please go ahead with this repair, thank you. I've given the 
customer an estimated completion date of next Friday. Do you think this 
will be possible?

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 25/06/2020 22:47, Backline Audio wrote:
> Hi Harriet,
> The generic replacement speakers cost around £13.00 each there is a
> bit of work required to make them fit the internals of the keyboard
> case. 
>
> My estimate would be parts £26.00 and Labour £25.00 so £51.00 in
> total charge to yourselves.
>
> The speakers are in stock at the supplier  Delivery is next working 
> day. 
>
> Let me know if we get the go ahead please.
>
> Regards
> Brian
>
> On Wed, Jun 24, 2020 at 10:09 PM Backline Audio 
> <backlineaudio@gmail.com> wrote:
>
>> No problem, will do. 
>>
>> On Wed, Jun 24, 2020 at 11:37 AM Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>>
>>> Hi Brian,
>>>
>>> Thanks for the info. I've consulted the customer this morning and 
>>> she
>>> basically just wants it to make a sound again. So if you could 
>>> please
>>> repair both speakers with generic parts and send me a quote 
>>> beforehand
>>> it would be much appreciated.
>>>
>>> Kind Regards,
>>> Harriet
>>>
>>> Express Music
>>> 196 - 204 Binley Road
>>> Coventry
>>> CV3 1HG
>>>
>>> On 21/06/2020 17:08, Backline Audio wrote:
>>> > Hi Harriet,
>>> > The Yamaha DGX300 came in for repair with the description of
>>> > distorted output on left channel and buzzing Which i think was 
>>> the
>>> > same thing. 
>>> >
>>> > I wasn't able to reproduce this originally but after looking 
>>> further
>>> > into it i have found that some of the digital synth voices ( 
>>> Square
>>> > wave voices) can do this when the volume is at max level. 
>>> >
>>> > Assuming this is the problem I have cleaned the fluff and dirt 
>>> off
>>> > the speaker cones and the left one is showing signs of 
>>> fracturing.
>>> > This will certainly be the fault the customer is describing. The 
>>> one
>>> > on the right is also not far behind it although still working 
>>> fine at
>>> > the moment.Although I would suggest replacing both. 
>>> >
>>> > I have tried to track down replacements but I think these need to
>>> > come from Yamaha. 
>>> > Could you contact Yamaha for me please and see if you can get
>>> > replacements. The part number in the service manual is X2549A00. 
>>> Its
>>> > possible that this number may have been superseded but Yamaha 
>>> will
>>> > know if this is the case. 
>>> >
>>> > If they can not supply them, its possible to fit generic 
>>> replacement
>>> > speakers but this would of course alter the sound of the 
>>> instrument
>>> > and its possible the customer may not want this 
>>> >
>>> > Can you let me know if you are able to order the replacements 
>>> from
>>> > Yamaha and we'll take it from there.
>>> >
>>> > Hope you all had a good weekend and will see you soon.
>>> >
>>> > Cheers
>>> > Brian
>>> >
>>> > On Fri, Jun 19, 2020 at 2:13 PM Backline Audio
>>> > <backlineaudio@gmail.com> wrote:
>>> >
>>> >> No problem, will do. 
>>> >>
>>> >> On Fri, Jun 19, 2020 at 11:53 AM Express Music
>>> >> <coventry@expressmusic.co.uk> wrote:
>>> >>
>>> >>> Morning Brian,
>>> >>>
>>> >>> We're still here shipping online orders and individual 
>>> appointments
>>> >>> for
>>> >>> instrument viewings but certainly not 'open' as normal just 
>>> yet.
>>> >>>
>>> >>> If you could please speed things along, especially our 
>>> customers
>>> >>> things
>>> >>> that would be great.
>>> >>>
>>> >>> Look forward to hearing from you.
>>> >>>
>>> >>> Kind Regards,
>>> >>> Harriet
>>> >>>
>>> >>> Express Music
>>> >>> 196 - 204 Binley Road
>>> >>> Coventry
>>> >>> CV3 1HG
>>> >>>
>>> >>> On 18/06/2020 22:18, Backline Audio wrote:
>>> >>> > Hi Harriet,
>>> >>> >
>>> >>> > I'm not sure how far I got with it to be honest with you.   
>>> >>> >
>>> >>> > I'm back in on Saturday so i'll get straight on to it, then 
>>> let
>>> >>> you
>>> >>> > know.
>>> >>> >
>>> >>> > I take it you are now open for business again.  
>>> >>> >
>>> >>> > Kind regards
>>> >>> > Brian
>>> >>> >
>>> >>> > On Wed, Jun 17, 2020 at 10:40 AM Express Music
>>> >>> > <coventry@expressmusic.co.uk> wrote:
>>> >>> >
>>> >>> >> Morning Brian,
>>> >>> >>
>>> >>> >> I hope you're keeping well.
>>> >>> >>
>>> >>> >> I have a customer wanting an eta for her keyboard repair 
>>> that
>>> >>> was
>>> >>> >> booked in back in January. Please can you let me know asap 
>>> how
>>> >>> >> you're
>>> >>> >> getting on with it.
>>> >>> >>
>>> >>> >> We also have one of our amps here for you to collect and 
>>> service
>>> >>> at
>>> >>> >> some point please.
>>> >>> >>
>>> >>> >> Kind Regards,
>>> >>> >> Harriet
>>> >>> >>
>>> >>> >> Express Music
>>> >>> >> 196 - 204 Binley Road
>>> >>> >> Coventry
>>> >>> >> CV3 1HG