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Date: Wed, 29 Apr 2026 12:26:18 +0100
From: hello@expressmusic.co.uk
To: simon.blundell@taylorguitars.com
Subject: Fwd: Re: [EXTERNAL] BBTE Fault St#132859
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-------- Original Message --------
Subject: Re: [EXTERNAL] BBTE Fault St#132859
Date: 2026-03-11 10:56
 From: Susana Raya <Susana.Raya@taylorguitars.com>
To: "hello@expressmusic.co.uk" <hello@expressmusic.co.uk>

  Hi Tim,
  Thanks for the update. Since the issue is only occurring on the G
string, could you please check whether replacing that string resolves
the problem?
It’s possible that the string itself may be faulty.
  Thanks again,

Susana Raya

Customer Service Representative

Maroastraat 113

1060 LG Amsterdam, The Netherlands

+31 20 667 60 30

taylorguitars.com [1]

-------------------------

 From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
Sent: Tuesday, March 10, 2026 5:04 PM
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: [EXTERNAL] BBTE Fault

CAUTION: This email originated from outside of the organization.
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Hi Susana,

With the correct neck relief, when fretted it buzzes from frets 1-16th
fret. To us 17th fret sits proud which is the same issue we had before.

Kind Regards,
Tim
Express Music

On 2026-03-10 15:23, Susana Raya wrote:
> Hi Tim,
>  Sorry to hear about this.
>  Because of the construction of our guitars, it’s not unusual to
> find slightly higher frets in the upper register.
> Have you adjusted the truss rod? Sometimes a small adjustment can
> resolve this issue.
>  Is this happening on the open G string or only when fretting? If
> it’s when fretted, could you let me know which fret?
>  Thank you so much in advance for checking this.
>  Best regards,
>  Susana Raya
> 
> Customer Service Representative
> 
> Maroastraat 113
> 
> 1060 LG Amsterdam, The Netherlands
> 
> +31 20 667 60 30
> 
> taylorguitars.com [1]
> 
> -------------------------
> 
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Tuesday, March 10, 2026 4:12 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: [EXTERNAL] BBTE Fault
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> Hi Susana,
> 
> We had a BBTE S/N 2208215045 arrive today that has a high 17th fret
> and
> makes the G string sound like a Sitar when played.
> Could you get this back for a repair please.
> 
> Kind regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> 
> Links:
> ------
> [1] http://www.taylorguitars.com/



Links:
------
[1] http://www.taylorguitars.com/