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Date: Fri, 05 Jun 2020 16:22:27 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: matthew holland <mattrholland@outlook.com>
Subject: RE: Express Music Enquiry - 4073
In-Reply-To: <AM7PR10MB32869D772404437FD2A76E43CE890@AM7PR10MB3286.EURPRD10.PROD.OUTLOOK.COM>
References: <F7E6A3A25DEF44828B66966F18B4EC18@itpartnership.com>,<ad81120e40a1d28e4a809552a0bce4a8@expressmusic.co.uk>
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Message-ID: <a5c075f790a494d2fe4b73fc5d37e673@expressmusic.co.uk>
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Hi Matthew,
I have enquired with Carlsbro about you sending it directly to them.
I'm just waiting to hear back.
We're back in the shop Monday so I will chase it again then if they
haven't replied in the meantime.
Have a great weekend.
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 05/06/2020 14:04, matthew holland wrote:
> Would I be able to send it via post instead and would that be to your
> store on Binley Road? Thanks.
>
> Sent from Mail [1] for Windows 10
>
> FROM: Express Music
> SENT: 04 June 2020 12:49 PM
> TO: mattrholland@outlook.com
> SUBJECT: RE: Express Music Enquiry - 4073
>
> Hey Matt,
>
> No worries yeah drop it into us and we can send it on for you.
>
> We're here 11am-4pm Monday to Friday. Just ring to the doorbell.
>
> Just be aware that if the manufacture doesn't deem it as a warranty
> issue, there may be some carriage charges to pay.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 04/06/2020 10:39, matthew holland wrote:
> > Sent from Mail [1] for Windows 10
> >
> > Hello, I apologise for the late reply. I’ve just moved and needed
> to
> > unpack the drum kit to inspect the hi hat again and it does seem
> to
> > be
> > broken. I think I’d like to send it to you so you could forward it
> to
> > the manufacturer.
> >
> > FROM: Express Music
> > SENT: 13 May 2020 1:03 PM
> > TO: mattrholland@outlook.com
> > SUBJECT: RE: Express Music Enquiry - 4073
> >
> > Hi Matt,
> >
> > Ok we have a few options. You can wait till we re-open or you can
> > send
> > it to us and we will forward it to the manufacturer so they can
> take
> > a
> > look at it and access whether it is a warranty issue.
> >
> > Our warehouse hours for delivery are 11am-4pm Monday to Friday.
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 13/05/2020 10:37, matthew holland wrote:
> > > It’s the pad that is faulty. Where the screws are underneath,
> the
> > pad
> > > has come loose and won’t stay on when I’m drumming. I haven’t
> got
> > it
> > > set up at the minute though because I have recently moved home.
> > But I
> > > can try and get a video of that would help.
> > >
> > > Sent from Mail [1] for Windows 10
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Tuesday, May 12, 2020 3:23:21 PM
> > > TO: mattrholland@outlook.com <mattrholland@outlook.com>
> > > SUBJECT: RE: Express Music Enquiry - 4073
> > >
> > > Hi Matt,
> > >
> > > Thanks for the extra detail. Do you think it's the pedal, cable
> or
> > > pads
> > > that are faulty? Maybe try taking a video if you're not sure so
> we
> > > can
> > > take a look.
> > >
> > > Unfortunatly at the moment, the shop is closed so there is a
> > limited
> > > amount we can do, but we will do our best to help.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 11/05/2020 18:36, matthew holland wrote:
> > > > Hi, yes I purchased it from your store, and the kit is the
> > > Carlsbro
> > > > CSD-130M and it was purchased last July.
> > > >
> > > > Sent from Mail [1] for Windows 10
> > > >
> > > > FROM: Express Music
> > > > SENT: 11 May 2020 4:54 PM
> > > > TO: mattrholland@outlook.com
> > > > SUBJECT: Re: Express Music Enquiry - 4073
> > > >
> > > > Hi Matt,
> > > >
> > > > Please can you provide a bit more information about the make,
> > > model
> > > > and
> > > > age of the kit. Also was it purchased from us?
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 11/05/2020 16:05, mattrholland@outlook.com wrote:
> > > > > Name: Matt Holland
> > > > >
> > > > > Address: 91 Lloyd Crescent
> > > > >
> > > > > Postcode: CV2 5NY
> > > > >
> > > > > Telephone: 07432126804
> > > > >
> > > > > Email: mattrholland@outlook.com
> > > > >
> > > > > Enquiry: Electronic drum kit, Hi Hat has broken.
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1] [1] [1]
> > >
> > > FROM: Express Music
> > > SENT: 12 May 2020 3:23 PM
> > > SUBJECT: RE: Express Music Enquiry - 4073
> > >
> > > Hi Matt,
> > >
> > > Thanks for the extra detail. Do you think it's the pedal, cable
> or
> > > pads
> > > that are faulty? Maybe try taking a video if you're not sure so
> we
> > > can
> > > take a look.
> > >
> > > Unfortunatly at the moment, the shop is closed so there is a
> > limited
> > > amount we can do, but we will do our best to help.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 11/05/2020 18:36, matthew holland wrote:
> > > > Hi, yes I purchased it from your store, and the kit is the
> > > Carlsbro
> > > > CSD-130M and it was purchased last July.
> > > >
> > > > Sent from Mail [1] for Windows 10
> > > >
> > > > FROM: Express Music
> > > > SENT: 11 May 2020 4:54 PM
> > > > TO: mattrholland@outlook.com
> > > > SUBJECT: Re: Express Music Enquiry - 4073
> > > >
> > > > Hi Matt,
> > > >
> > > > Please can you provide a bit more information about the make,
> > > model
> > > > and
> > > > age of the kit. Also was it purchased from us?
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 11/05/2020 16:05, mattrholland@outlook.com wrote:
> > > > > Name: Matt Holland
> > > > >
> > > > > Address: 91 Lloyd Crescent
> > > > >
> > > > > Postcode: CV2 5NY
> > > > >
> > > > > Telephone: 07432126804
> > > > >
> > > > > Email: mattrholland@outlook.com
> > > > >
> > > > > Enquiry: Electronic drum kit, Hi Hat has broken.
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1]
>
>
>
> Links:
> ------
> [1] https://go.microsoft.com/fwlink/?LinkId=550986