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Date: Thu, 29 Aug 2019 11:47:06 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Return - Faulty fa235e striped
 ebony
In-Reply-To: <XZ34D5GEWD_5d67ab0212763_ea383fb6e6cbcf142789ad_sprut@zendesk.com>
References: <XZ34D5GEWD@zendesk.com>
 <XZ34D5GEWD_5d666bf6949f3_aafe3f8de52bcf20351c_sprut@zendesk.com>
 <f79e40effc410894bb5ae38d70b2170c@expressmusic.co.uk>
 <5ce23d339d62a22379d91fbe5d56f1ed@expressmusic.co.uk>
 <XZ34D5GEWD_5d67ab0212763_ea383fb6e6cbcf142789ad_sprut@zendesk.com>
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Thank you

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 29/08/2019 11:37, Jonna (Support) wrote:
> ##- Please type your reply above this line -##
>
>  JONNA (Fender Musical Instruments)
>
>  Aug 29, 11:37 BST
> Hi Olli,
>
> No problems!
>
> Your returns request has been processed and is on RA number: 205936
>
> You will be receiving two emails from Fender to confirm the return.
> The first will detail the RA, please attach this to the box. The
> second will be your postal label from UPS (if arranged to be
> collected). Please print this out and follow the instructions on the
> email to arrange a free collection and return to our service centre.
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>
>  _IN SOME CASES WHEN AN INSTRUMENT CANNOT BE REPAIRED IT MAY BE
> NECESSARY FOR US TO REPLACE IT FOR A NEW LIKE FOR LIKE MODEL. DUE TO
> THIS WE ASK THAT YOU REMOVE ANY NON ORIGINAL ITEMS, GIGBAGS/CASES,
> ACCESSORIES ETC. PLEASE INFORM US IF A REPLACEMENT WOULD NOT BE
> SUITABLE._
>
> Kind regards,
>
> Jonna - Customer Service Team Lead
>
>  COVENTRY
>
>  Aug 29, 11:35 BST
>
> Hi Jonna
>
> After looking at the prices of these online, I think it is better if 
> we
> can get a replacement please.
>
> ---
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  JONNA (Fender Musical Instruments)
>
>  Aug 28, 12:56 BST
> Hell Ollie,
>
> Thank you for the picture.
>
> Would a 15% discount help you sell it?
>
> Kind regards,
>
> Jonna - Customer Service Team Lead
>
>  COVENTRY
>
>  Aug 23, 16:34 BST
> Hello
>
> We received a Fender fa235e striped ebony yesterday and we noticed
> there is a mark on the treble side shoulder.
> Serial number: iwa1920214
> I have included a picture of the fault
>
> --
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> DISCLAIMER
>
> The information contained in this communication from the sender is
> confidential. It is intended solely for use by the recipient and
> others authorized to receive it. If you are not the recipient, you 
> are
> hereby notified that any disclosure, copying, distribution or taking
> action in relation of the contents of this information is strictly
> prohibited and may be unlawful.
>
>  Attachment(s)
>  Fa235.jpg [1]
>
> Your request (199273) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [2] for the full range of
> Fender products [XZ34D5-GEWD]
>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/q3vZod901uqFuqemSwWkRzaO8/?name=Fa235.jpg
> [2] http://secure.itpartnership.com/www.fender.com