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Date: Wed, 28 Feb 2024 10:52:54 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: faulty strat
In-Reply-To: <419NY9YJ3KW_65def846a42f6_4838f4587516_sprut@zendesk.com>
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 <419NY9YJ3KW_65de131496a22_37390873752b_sprut@zendesk.com>
 <e3a043919f99a90997264577b03c0774@expressmusic.co.uk>
 <c278d27068a7cfd313a005a59028d69d@expressmusic.co.uk>
 <419NY9YJ3KW_65def846a42f6_4838f4587516_sprut@zendesk.com>
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Hi Ben,

We're having the same issue as last week, we are not getting the email 
from UPS with the label link. Please can you attach it to here instead?

Kind Regards,
Harriet
Express Music


On 2024-02-28 09:09, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  28 Feb 2024, 09:09 GMT
> 
> Thank you guys I see it now.
> 
> Your returns request has been approved.
> 
> RA number: 10276993
> UPS tracking: 1Z59RA159197813346
> Replacement order: 6786474
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Products must be returned in its original packaging or alternative
> packaging that is equally suitable and safe for shipping. Damage due
> to insufficient packaging is not covered by warranty.
> 
> If a product cannot be repaired, it may be credited or a replaced. For
> this reason, please make sure to remove all customer-owned accessories
> before returning the faulty product - personal belongings sent to
> Fender will be discarded. If a replacement is not accepted, please let
> us know in advance.
> 
> If the fault of the item is due to user error or modifications of any
> nature, the return will not be covered under warranty. In such cases,
> Fender reserves the right to refuse the return or to charge
> repair/handling fees. For amplifiers, this also includes faulty valves
> which are outside the 90-day warranty period. For customer-owned
> amplifiers, this period begins from the point of sale.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  27 Feb 2024, 16:54 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Hopefully the arrow I have pointed makes it easier to spot. It is an
> area of finish not the white dots.
> 
> Kind Regards,
> Express Music
> 
>  Attachment(s)
> D2636DD8-4D4E-4DF7-A080-57835ADDA1B3.JPG [1]
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  27 Feb 2024, 16:51 GMT
> 
> Hi Phil Tim & Harriet,
> 
> Thanks for your email. Just confirming as it's a little hard to tell
> with the light reflections, is it the small white specs along the edge
> of the horn?
> Presumably these don't budge if polished/buffered?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  27 Feb 2024, 16:10 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Fender,
> 
> Please can we organise another return and replacement on this Strat.
> It
> has a finish flaw circled in the photo.
> 
> Model:0113902700
> Serial Number: US23044694
> 
> Maybe it will be 3rd time lucky with this model.
> 
> Kind Regards,
> Express Music
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_4210.jpg
> 
>  Attachment(s)
> IMG_4210.jpg [2]
> 
> Your request (612774) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [3] for the full range of
> Fender products [419NY9-YJ3KW]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/rS83f6eUXHzusstKNVAWfNPL4/?name=D2636DD8-4D4E-4DF7-A080-57835ADDA1B3.JPG
> [2] 
> https://fenderemea.zendesk.com/attachments/token/0fBEmUnSQ1unbyEIEtVDeJmUH/?name=IMG_4210.jpg
> [3] http://roundcube.itpartnership.com/www.fender.com