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Date: Thu, 25 Feb 2021 13:04:59 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: <jlaw@fender.com>
Cc: <JEvans@fender.com>
Subject: Fwd: RE: R106526 - Arrived with a finish flaw
Message-ID: <7cd887b58a6b11c83ea7d1107533280d@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Guys,

Just checking you got our response earlier in the week (see below)

--------------------------------

Hi Jay,

Thanks for getting back to us.

To be honest for 10% we would probably keep it but for 5% it seems too
little reduction so we'd have it replaced.

It's such a shame as we all love it!

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 23/02/2021 13:48, Jay Evans wrote:
> HI guys,
>
> Thank you for bringing this to my attention.
>
> It is always very tricky with Exotic wood style instruments which is
> often why these take a lot longer to fulfil in the first instance.
>
> I am willing to do a 5% partial credit on this piece in light of the
> finish issue. Please let me know and we can arrange that.
>
> Alternatively we can collect for replacement of course. Again, JLaw's
> advised date on turnarounds at the quickest is 3- 6 months.
>
> Please let me know and we'll sort it.
>
> Many thanks and all the very best.
>
> Kind Regards,
>
> JAY EVANS
>
> CUSTOM SHOP SALES MANAGER
>
> TEL +44 7879 890096
>
>  
>
>  
>
> FENDER CUSTOM SHOP WEBSITE [1]
>
> 2021 FENDER CUSTOM SHOP GUITAR DESIGN GUIDE [2]
>
> 2021 FENDER CUSTOM SHOP CUSTOM COLLECTION [3]
>
> FENDER CUSTOM SHOP VIDEOS [4]
>
>  
>
> PRICE QUOTES VALID FOR 90 DAYS
>
> FROM: Jake Law <jlaw@fender.com>
>  SENT: 23 February 2021 13:44
>  TO: Jay Evans <JEvans@fender.com>
>  CC: coventry@expressmusic.co.uk
>  SUBJECT: R106526 - Arrived with a finish flaw
>
> Hi Jay,
>
>  We've had the guitar attached sent in from Harriet at Express Music
> in Coventry. There is some sinkage in the body which can just about
> be
> seen in the picture, is around 1cm long and is quite noticeable on a
> guitar like this.
>
>  They'd be happy to consider a partial credit if you could please
> advise on how much we could offer.
>
>  A replacement or repair would take anywhere between 3-6 months.
>
> BEST REGARDS,
>
> JAKE LAW
>
> CUSTOM SHOP SERVICE COORDINATOR
>
> FENDER EMEA
>
>  
>
>  [1]
>
>  
>
> FENDER CUSTOM SHOP WEBSITE [1]
>
>  
>
> 2021 FENDER CUSTOM SHOP GUITAR DESIGN GUIDE [2]
>
>  
>
> 2021 FENDER CUSTOM SHOP CUSTOM COLLECTION [3]
>
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> Links:
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> [2]
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> 
> https://drive.google.com/file/d/1FMaBlMprpMJmsHbWgEyz0yK9Ram_WCNV/view?usp=sharing
> [3]
>
> 
> https://drive.google.com/file/d/1p-JIrfMOFjvWJA5itbOoXcBmXx2uZI2y/view?usp=sharing
> [4] https://tinyurl.com/yxb23fsu