MIME-Version: 1.0
Date: Tue, 17 Jan 2023 12:49:58 +0000
From: hello@expressmusic.co.uk
To: justin gillard <just.jobs@hotmail.co.uk>
Subject: Re: Express Music Enquiry - 5074 Return Delivery attempted Justin
 Gillard.
In-Reply-To: <DB8P189MB0839815326F1C6FF0599EDCEB0C19@DB8P189MB0839.EURP189.PROD.OUTLOOK.COM>
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 <638fabb08f931a7116c0f52c7e6e796e@expressmusic.co.uk>
 <DB8P189MB0839F8947C50F09A7AD038AFB0FF9@DB8P189MB0839.EURP189.PROD.OUTLOOK.COM>
 <DB8P189MB0839815326F1C6FF0599EDCEB0C19@DB8P189MB0839.EURP189.PROD.OUTLOOK.COM>
Message-ID: <e9336a69dc3244632f66771f0593ec33@expressmusic.co.uk>
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Hi Justin,

Parcel received and refund of £35 processed immediately.

Thank you for posting it back to us safely.

Kind Regards,
Harriet, Phil & Tim
Express Music

On 2023-01-16 14:30, justin gillard wrote:
> Hi Harriet
> 
> I have posted the strap back to you Royal Mail special delivery.
> 
> Tracking number - VE284076871GB
> 
> Royal Mail attempted to deliver the strap today but you are closed on
> Mondays.
> 
> Now you have the tracking number you can request a re-delivery when
> you will be able to receive the return package.
> 
> I thought this was easier for you to complete than me rearranging the
> delivery/pick up from
> the post depot.
> 
> Can you please confirm ASAP they you are happy to use the tracking
> number to rearrange the delivery.
> 
> Many thanks.
> 
> Justin
> 
>> On 10 Jan 2023, at 20:25, justin gillard <just.jobs@hotmail.co.uk>
>> wrote:
> 
>> Hi Harriet
> 
>> Thanks for your response.
>> 
>> I will post the strap back to you using Royal Mail recorded delivery
>> signed for, and email you the tracking number once I have posted it.
>> 
>> 
>> Kind regards.
>> 
>> Justin
>> 
>>> On 10 Jan 2023, at 11:11, hello@expressmusic.co.uk wrote:
>> 
>>> 
>> 
>>> Hi Justin,
>> 
>>> 
>> 
>>> Thank you for getting in touch.
>> 
>>> 
>> 
>>> We can arrange for a collection from our end or it may well be
>>> cheaper for you to use royal mail? A small light weight package
>>> should cost less than £5?
>> 
>>> 
>> 
>>> Return Address:
>> 
>>> Express Music
>> 
>>> B2 & B3 Quarry Park
>> 
>>> Old Milverton Lane
>> 
>>> Leamington Spa,
>> 
>>> CV32 6RW
>> 
>>> 
>> 
>>> Just let us know what suits you best. If we do arrange it from our
>>> end, we will deduct the cost as you calculated below from your
>>> refund.
>> 
>>> 
>> 
>>> Kind Regards,
>> 
>>> Harriet
>> 
>>> 
>> 
>>> 
>> 
>>> B2-B3 On 2023-01-08 21:04, just.jobs@hotmail.co.uk wrote:
>> Name: Justin Gillard
> 
>>> Address: Invoice Address:
> 
>>> 81A Walton Road
> 
>>> Woking
> 
>>> Surrey
> 
>>> GU21 5DW
> 
>>> Postcode: GU21 5DW
> 
>>> Telephone: 07984 629 185
> 
>>> Email: just.jobs@hotmail.co.uk
> 
>>> Enquiry: Return an item
> 
>>> My account number/ID is: 22389
> 
>>> I would like to return my recent order: 25738
> 
>>> Levy's 2.5 Leather Suede Strap Copper
> 
>>> Product Code:152235
> 
>>> I know there is a £10 carriage cost and a 1% surcharge on the
>>> amount
> 
>>> of the item, the strap cost £35 so by my calculations you will
>>> charge
> 
>>> me £10:35 to return to the item.
> 
>>> So will the £10.35p be taken from the £35 refund so I am only
> 
>>> refunded £24.65 and do you email me a return label to post/ship
>>> the
> 
>>> returned item back to you?
> 
>>> Any advice or information on how to complete the retune would be
> 
>>> appreciated.
> 
>>> Kind regards.
> 
>>> Justin
> 
>>