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Date: Mon, 16 Mar 2020 15:52:22 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: john crook <johncrook@outlook.com>
Subject: Re: Express Music Enquiry - 3988
In-Reply-To: <AM6PR06MB5078BEE0B70127AB1ACBD186A5F90@AM6PR06MB5078.eurprd06.prod.outlook.com>
References: <A6599DFF20924EFCA7F5BB2E992950BB@itpartnership.com>,<1885d175ddf6165b9222fe2b7553fe0a@expressmusic.co.uk>
 <AM6PR06MB5078EAD59A872DBD5ACE208AA5FB0@AM6PR06MB5078.eurprd06.prod.outlook.com>,<760f5a683f7d37640fd2be4b0b982e68@expressmusic.co.uk>
 <AM6PR06MB5078E414E21AB0DA8612F097A5FB0@AM6PR06MB5078.eurprd06.prod.outlook.com>,<af597d22c6533360dde18a7ed143dc6f@expressmusic.co.uk>
 <AM6PR06MB5078BEE0B70127AB1ACBD186A5F90@AM6PR06MB5078.eurprd06.prod.outlook.com>
Message-ID: <681dfc25ec042eae821072875c51d6e6@expressmusic.co.uk>
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Hi John,

That's great we will get it issued for you today, and again I apologize 
for any inconvenience caused.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 16/03/2020 15:41, john crook wrote:
> That's fine. I'll take 10% that's perfectly reasonable. Thank you.
>
>  Get Outlook for Android [1]
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
>  SENT: Monday, March 16, 2020 2:04:08 PM
>  TO: johncrook@outlook.com <johncrook@outlook.com>
>  SUBJECT: Re: Express Music Enquiry - 3988
>
> Hi John,
>
>  We have been in contact with TNT and they have informed us that they
>  will not accept a claim in this case "the consignment was accepted 
> as
>  received complete and in good condition on delivery. When your 
> customer
>  signed for the goods, there was no indication that the outer carton
>  showed any signs of damage. Accordingly, if the items had been 
> dropped
>  or mishandled, I would expect there to be some form of evidence of
>  damage to the outer carton. The proof of delivery has been signed 
> for in
>  good condition and no indication that any external damage was 
> evident."
>
>  As this is the case, the best we can do is offer you a %10 refund of
>  the value of the goods as a gesture of goodwill from ourselves. 
> Either
>  that or we will have the guitar back and issue you a refund.
>
>  ---
>  Regards
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 14/03/2020 20:55, john crook wrote:
>  > Get Outlook for Android [1]
>  >
>  > -------------------------
>  >
>  > FROM: Express Music <coventry@expressmusic.co.uk>
>  > SENT: Saturday, March 14, 2020 11:13:33 AM
>  > TO: johncrook@outlook.com <johncrook@outlook.com>
>  > SUBJECT: Re: Express Music Enquiry - 3988
>  >
>  > Ok, Thank you for sending this
>  >
>  > Is it possible to send us a picture of the box in full please as 
> we
>  > will need to make a claim for this as it looks like this was done 
> in
>  > transit.
>  > Those dents were not on the guitar when we shipped it as we would
>  > have
>  > noticed it whilst packing it up.
>  >
>  > Does the hole in the box line up with the damage on the guitar?
>  > ---
>  > Regards
>  >
>  > Express Music
>  > 196 - 204 Binley Road
>  > Coventry
>  > CV3 1HG
>  >
>  > On 14/03/2020 08:31, john crook wrote:
>  > > Hi
>  > >
>  > > Thanks for getting back to me so quickly
>  > >
>  > > Yes, now you mention it the box has a big nasty hole in it like
>  > > something has punched through it. That may well of caused the
>  > damage.
>  > >
>  > > Such a shame that they've damaged such a nice guitar.
>  > >
>  > > I've attached the pics as requested.
>  > >
>  > > Kind regards
>  > >
>  > > John
>  > >
>  > > Get Outlook for Android [1]
>  > >
>  > > -------------------------
>  > >
>  > > FROM: Express Music <coventry@expressmusic.co.uk>
>  > > SENT: Friday, March 13, 2020 9:58:12 AM
>  > > TO: johncrook@outlook.com <johncrook@outlook.com>
>  > > SUBJECT: Re: Express Music Enquiry - 3988
>  > >
>  > > Hi,
>  > >
>  > > That's unfortunate I'm sorry to hear that, I assume that it has
>  > take
>  > > some damage during shipping. Can you send me over some images of
>  > the
>  > > damage and the packaging and we can see what we can do for you.
>  > >
>  > > ---
>  > > Regards
>  > >
>  > > Express Music
>  > > 196 - 204 Binley Road
>  > > Coventry
>  > > CV3 1HG
>  > >
>  > > On 13/03/2020 04:44, Spacemanager1@outlo wrote:
>  > > > Name: john julian
>  > > >
>  > > > Address: 9
>  > > > Milton terrace
>  > > >
>  > > > Postcode: LS5 3JA
>  > > >
>  > > > Telephone: 07749663792
>  > > >
>  > > > Email: Spacemanager1@outlo
>  > > >
>  > > > Enquiry: Hello
>  > > >
>  > > > The schecter damien I bought from ypu a couple days ago has
>  > > arrived
>  > > > with significant damage not detailed in the website 
> description.
>  > > >
>  > > > I'm happy to keep the guitar but I think I should be offered a
>  > > > partial refund as the damage significantly effects the value 
> of
>  > > the
>  > > > guitar.
>  > > >
>  > > > There is a nasty chip on the side of the body. And a nasty 
> dent
>  > on
>  > > > the back.
>  > >
>  > >
>  > >
>  > > Links:
>  > > ------
>  > > [1] https://aka.ms/ghei36 [1] [1]
>  >
>  >
>  >
>  > Links:
>  > ------
>  > [1] https://aka.ms/ghei36 [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/ghei36