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Date: Wed, 21 Sep 2022 10:31:50 +0100
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: Please can you assist us :)
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Thank you for sorting this return out for us.

We haven't heard anything yet about the missing A12e?

Kind Regards,
Harriet

On 2022-09-21 08:20, Susana Raya wrote:
> Hi Harriet,
> 
> Thank you for the pictures.
> 
> Please find attached the shipping labels and invoice (customs
> purposes) that need to accompany the dummy guitar.
> 
> TNT/fedex  will collect the guitar tomorrow Thursday, 22 September
> between 12:00 and 17:00 from your store.
> 
> Let me know if you need any further assistance.
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Tuesday, September 20, 2022 2:56 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Re: Please can you assist us :)
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> I have taken some photos to show you dummy guitar we would like to
> return. I can't see a label sorry?
> 
> Kind Regards,
> Harriet
> 
> 
> On 2022-09-15 14:51, Susana Raya wrote:
>> Hi Harriet,
>> 
>> Thanks for the serial number. Unfortunately, it's not registered in
>> our data base. Would you please send us a picture of the label to
>> process the registration?
>> 
>> I have forwarded your enquire about shipment to my colleagues in
>> warehouse. You'll be contacted shortly.
>> 
>> Thanks,
>> 
>> Susana Raya
>> Customer Service Representative
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>> 
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>> contain confidential information intended for a specific individual
>> and purpose. If you are not the intended recipient, you are hereby
>> notified that any disclosure, copying or distribution, or the taking
>> of any action based on the contents of this information, is strictly
>> prohibited.  If you have received this transmission in error, please
>> delete it.  Thank you.
>> 
>> 
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Thursday, September 15, 2022 3:30 PM
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: Re: Please can you assist us :)
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> 
>> Thank you for looking at this for us.
>> 
>> Serial for collection is: 090609111
>> 
>> Tracking Number for delivery is: 1Z 034 WE2 68 4818 9380
>> 
>> Kind Regards,
>> Harriet
>> 
>> On 2022-09-15 11:54, Susana Raya wrote:
>>> Good afternoon Harriet,
>>> 
>>> Thanks for your email.
>>> 
>>> 1) Sure. Please send us the serial number and we will arrange
>>> collection from the store and send the shipping labels.
>>> 
>>> 2) Sorry to hear that! Do you have the tracking number of this
>>> shipment so I can check with warehouse? Thanks!
>>> 
>>> Best regards,
>>> Susana Raya
>>> Customer Service Representative
>>> Maroastraat 113
>>> 1060 LG Amsterdam, The Netherlands
>>> +31 20 667 60 30
>>> taylorguitars.com
>>> 
>>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>>> contain confidential information intended for a specific individual
>>> and purpose. If you are not the intended recipient, you are hereby
>>> notified that any disclosure, copying or distribution, or the taking
>>> of any action based on the contents of this information, is strictly
>>> prohibited.  If you have received this transmission in error, please
>>> delete it.  Thank you.
>>> 
>>> 
>>> 
>>> 
>>> -----Original Message-----
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Sent: Thursday, September 15, 2022 11:57 AM
>>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>>> Subject: Please can you assist us :)
>>> 
>>> CAUTION: This email originated from outside of the organization.
>>> Exercise caution when opening attachments or clicking links.
>>> 
>>> 
>>> Morning Susana,
>>> 
>>> We have a few things we hope you can help us sort out today.
>>> 
>>> First up - We have a demo/dummy guitar here which was on display in
>>> our old shop. We would like to get it returned to you please. Are you
>>> able to arrange a collection for this if we get it boxed up ready? We
>>> spoke to Nate yesterday who agreed this was the best course of 
>>> action.
>>> 
>>> Secondly - We're currently missing a guitar that was due for delivery
>>> to us last week. It's an A12e. 2 out of 3 guitars on the delivery
>>> arrived but this one is still missing and we have a customer on our
>>> backs about it. It was actually a replacement one for a faulty 
>>> return.
>>> Are you able to track it's whereabouts?
>>> 
>>> Kind Regards,
>>> Harriet
>>> 
>>> Kind Regards,
>>> 
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982