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Date: Thu, 14 May 2020 12:05:23 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Derek Lampard <derek_lampard@hotmail.com>
Subject: Re: Guitar Delivery Order Number 22596
In-Reply-To: <DB8PR09MB4453054E2FF6F5F6A94E3BCD8ABF0@DB8PR09MB4453.eurprd09.prod.outlook.com>
References: <d66c40e0f69c6fcaf3872304aaa26a59@expressmusic.co.uk>
 <DB8PR09MB4453054E2FF6F5F6A94E3BCD8ABF0@DB8PR09MB4453.eurprd09.prod.outlook.com>
Message-ID: <888665273677c9b3af10ad1e6e71c950@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Derek,

Thanks for your email. We're very pleased to hear your happy with your 
new guitar. We included a spare set of strings free of charge out of 
goodwill. I'm sorry you feel these weren't up to your usual standard but 
they were the best we currently have in stock. I will forward your 
feedback on to our owner, as I know he is always keen to hear that we're 
moving in the right direction. We hope your latest positive experience 
has given you more reason to visit us again in the future.

Have a lovely day.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 13/05/2020 17:27, Derek Lampard wrote:
> Thank you for re-arranging delivery for today, 13/05/20.
>  I confirm I am satisfied that the used guitar was in the described
> condition with no major damage.
>  I also appreciate the trouble your Coventry Store took to deliver my
> order. I have been visiting your store since 2019. In the early days 
> I
> avoided buying from you because of your amateur approach, your sales
> staff were more interested in showing off their guitar skills than
> selling. However, following the expansion of your store, you have
> become more professional. My one criticism of the current order is 
> the
> supply of cheap replacement strings for a £1999 guitar. I would have
> happily paid another £50 to have received a decent set of replacement
> strings. I am not a guitarist, I am a producer/recording engineer 
> that
> wants kit my protégés can use.
>  Derek Lampard
>
>  also appreciateFROM: Express Music <coventry@expressmusic.co.uk>
>  SENT: 12 May 2020 15:19
>  TO: derek_lampard@hotmail.com <derek_lampard@hotmail.com>
>  SUBJECT: Guitar Delivery
>
> Hi Derek,
>
>  Thanks for your order. We did try to deliver your new guitar to you
>  last night at approx 6pm but no one was home. If you could give us a
>  call to re-schedule this delivery that would be great. We're at the 
> shop
>  till 4pm today and back in 11am-4pm tomorrow.
>
>  Look forward to hearing from you.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG