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Date: Thu, 15 Sep 2022 14:30:11 +0100
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: Please can you assist us :)
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Thank you for looking at this for us.

Serial for collection is: 090609111

Tracking Number for delivery is: 1Z 034 WE2 68 4818 9380

Kind Regards,
Harriet

On 2022-09-15 11:54, Susana Raya wrote:
> Good afternoon Harriet,
> 
> Thanks for your email.
> 
> 1) Sure. Please send us the serial number and we will arrange
> collection from the store and send the shipping labels.
> 
> 2) Sorry to hear that! Do you have the tracking number of this
> shipment so I can check with warehouse? Thanks!
> 
> Best regards,
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
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> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Thursday, September 15, 2022 11:57 AM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Please can you assist us :)
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Morning Susana,
> 
> We have a few things we hope you can help us sort out today.
> 
> First up - We have a demo/dummy guitar here which was on display in
> our old shop. We would like to get it returned to you please. Are you
> able to arrange a collection for this if we get it boxed up ready? We
> spoke to Nate yesterday who agreed this was the best course of action.
> 
> Secondly - We're currently missing a guitar that was due for delivery
> to us last week. It's an A12e. 2 out of 3 guitars on the delivery
> arrived but this one is still missing and we have a customer on our
> backs about it. It was actually a replacement one for a faulty return.
> Are you able to track it's whereabouts?
> 
> Kind Regards,
> Harriet
> 
> Kind Regards,
> 
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982