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Date: Fri, 19 Feb 2021 15:15:52 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: custom shop faulty guitar
In-Reply-To: <Q5VYLW4XPE_602fd53fd211a_564385b46873b3_sprut@zendesk.com>
References: <Q5VYLW4XPE@zendesk.com>
 <8bd870b922e9134ab6db8aebeef2420b@expressmusic.co.uk>
 <Q5VYLW4XPE_602fd53fd211a_564385b46873b3_sprut@zendesk.com>
Message-ID: <5476615a3eadc99f4d598dde15c96fd8@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Jake,

Thanks for getting back to us.

All 3 of us have had a look at it and think it's a bit of lacquer 
sinkage as you can actually feel it.

If we did go down the credit route, how much are we talking...or how 
long would a replacement take?

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 19/02/2021 15:12, Jake (Support) wrote:
> ##- Please type your reply above this line -##
>
>  JAKE (Fender Musical Instruments)
>
>  Feb 19, 2021, 15:11 GMT
> Hi Harriet,
>
> Thank you for getting in touch, if the flaw is beneath the finish
> we'd have to have the guitar returned to the US for them to 
> completely
> repair - is it possible it's an imperfection in the wood? Burl Maple
> isn't as uniform as say Ash or Alder so imperfections are quite
> common.
>
> I'd be happy to get the guitar back to our techs in the UK to have a
> look over. It's highly unlikely that we'll be able to repair this on
> our side of the pond so will have to explore our options once it's
> back. 
>
> Alternatively, if you think the issue could pass with a partial
> credit we could discuss that route.
>
> Best Regards
>
> Jake Law - Custom Shop Service Coordinator
>
>  COVENTRY
>
>  Feb 18, 2021, 14:58 GMT
> Hi,
>
>  We had this guitar delivered to us yesterday and have noticed a mark 
> on
>  it. It's exceptionally hard to capture but it looks like a dent 
> about
>  1cm long which we think is under the finish as you can't feel it too
>  much on top. As you look at the photo it's in the light you can see 
> it
>  clearly.
>
>  Model: 9235001199
>  Serial Number: R106526
>
>  Please let us know what we can do?
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
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