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Date: Wed, 10 Jun 2020 13:31:16 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Bobby Sura <drsura@me.com>
Subject: Re: Express Music Enquiry - 3990
In-Reply-To: <001BA2E3-90E2-4942-8137-68F2EB1620BE@me.com>
References: <6482B1F698DE4C5CBA10DAA86F019481@itpartnership.com>
 <f7921b65ba83bb124e3bf8040c159505@expressmusic.co.uk>
 <001BA2E3-90E2-4942-8137-68F2EB1620BE@me.com>
Message-ID: <2c753c0faa1e482fd2209939ed285667@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Thanks for this information Bobby. I will forward this to Kawai now and 
keep in touch with any updates.

I appreciate your patience with this and please accept my apologies 
your initial inquiry seems to have been missed during this strange 
period of business but I can assure you we're on the case!

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 10/06/2020 12:09, Bobby Sura wrote:
> HERE IT IS HARRIET
>
> Serial Number
> G288490 15Z
> KAWAI CN35R
>
> Bobby
>
> Free Laughter Therapy Sessions for the Lockdown period -
> every evening at 6pm 
> www.meetup.com/Birmingham-Solihull-Well-Being-Group
>
> Follow our Wellbeing Videos and Meditation/Relaxation sessions
> by subscribing to our Youtube Channel [1]
>
>> On 10 Jun 2020, at 11:36, Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>>
>> Good Morning Mr Sura,
>>
>> Following our phone call this morning I have chased up this query 
>> with Kawai UK.
>>
>> If you could please provide me with the serial number of your piano 
>> we can get this resolved as soon as possible. The serial number is on 
>> a sticker underneath the main body for the piano.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 14/03/2020 17:16, drsura@me.com wrote:
>>
>>> Name: BOBBY SURA
>>>
>>> Address: 16 ST FRANCIS AVENUE
>>>
>>> Postcode: B911EB
>>>
>>> Telephone: 07801278377
>>>
>>> Email: drsura@me.com
>>>
>>> Enquiry: I purchased a Kawai CN35 digital piano from your store in
>>> Coventry, around Jan 2016. I believe the power adaptor is now not
>>> working, and have changed the fuse to no benefit. Is this covered
>>> under any warranty (I gather the pianos have a 10yr guarantee). If
>>> not, can I order a new power adaptor please?
>
>
>
> Links:
> ------
> [1] 
> https://www.youtube.com/channel/UC1EBTHhFm-VWNlEM092YKuw?view_as=subscriber