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Date: Fri, 03 Mar 2023 16:34:08 +0000
From: hello@expressmusic.co.uk
To: Gary Cunningham <garyc71gc@gmail.com>
Subject: Re: Fishman pickup
In-Reply-To: <CAJ4jQZbUEyDwANd4deUtHhMxCUtG4SraiWRgnzBaugx0ypDwDA@mail.gmail.com>
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Hi Gary,

Refund of £100 processed for you.

If we can do anything else to help in the future, just let us know.

Kind Regards,
Harriet, Phil & Tim


On 2023-03-03 16:13, Gary Cunningham wrote:
> Hi Tim
> 
> Having given it some thought and having to take time from work to be
> available for delivery and collection we shall accept the £100.00
> refund against the damaged case.
> 
> If you could kindly confirm once this has bern processed.
> 
> Many thanks indeed.
> 
> Kind regards
> Gary
> 
> Gary Cunningham
> 
> On Fri, 3 Mar 2023, 15:05 , <hello@expressmusic.co.uk> wrote:
> 
>> Hi Gary,
>> 
>> sorry about that, just spoke to Phil and he said we could offer a
>> further £100 off the price.
>> As for the replacement, we can arrange for the damaged case to be
>> collected at the same time the new is delivered.
>> 
>> Regards.
>> Tim.
>> 
>> n 2023-03-03 14:42, Gary Cunningham wrote:
>>> Thanks very much Tim
>>> 
>>> I did also respond to Phils email..he suggested a replacement or a
>>> discount?
>>> 
>>> We would prefer a new case,however i did ask what his suggested
>>> discount would be to retain the goods?
>>> He hasn't replied as of yet.
>>> 
>>> However regards the new case,would this be shipped again on a next
>> day
>>> delivery so that i can arrange to be home to receive the delivery
>> and
>>> does the damaged case get uplifted simultaneously by the carrier
>> at
>>> point of delivery of the new item?
>>> 
>>> Thanks for your assistance.
>>> 
>>> Kind regards
>>> Gary
>>> 
>>> Gary Cunningham
>>> 
>>> On Fri, 3 Mar 2023, 14:25 , <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Gary,
>>>> 
>>>> Just letting you know I've ordered a replacement case which is in
>>>> stock
>>>> with the distributors and should be with us early next week.
>>>> 
>>>> Regards.
>>>> Tim.
>>>> 
>>>> On 2023-03-03 13:22, Gary Cunningham wrote:
>>>>> Hi Tim
>>>>> 
>>>>> Very kind of you indeed,thank you.
>>>>> 
>>>>> Kind regards
>>>>> Gary
>>>>> 
>>>>> Gary Cunningham
>>>>> 
>>>>> On Fri, 3 Mar 2023, 13:13 , <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> Hi Gary,
>>>>>> 
>>>>>> Just found this manual for the pickup system and thought it
>> might
>>>>>> help.
>>>>>> :-)
>>>>>> 
>>>>>> 
>>>>> 
>>>> 
>>> 
>> 
> https://www.martinguitar.com/on/demandware.static/-/Library-Sites-MartinSharedLibrary/default/pdf/electronics/matrix-vt-enhance.pdf
>>>>>> 
>>>>>> Regards.
>>>>>> Tim.
>>>>>> 
>>>>>> Kind Regards,
>>>>>> 
>>>>>> Express Music
>>>>>> B2 & B3 Quarry Park
>>>>>> Old Milverton Lane
>>>>>> Leamington Spa
>>>>>> CV32 6RW
>>>>>> 
>>>>>> 01926 808982