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Date: Wed, 26 Jan 2022 14:43:22 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Return - Damaged Amplifier
In-Reply-To: <Q5O9LQXLGP_61f10e3166ac0_413fcf946cb9682556b3_sprut@zendesk.com>
References: <Q5O9LQXLGP@zendesk.com>
 <Q5O9LQXLGP_61dda8d7a165d_453fb7a20cb96467434c_sprut@zendesk.com>
 <Q5O9LQXLGP_61dc0a69cddd7_423f904accb9644715bb_sprut@zendesk.com>
 <e82c758d5de32a70cde95414d03c2fe6@expressmusic.co.uk>
 <1c3695f68a0b8faed8932e439aaf56f9@expressmusic.co.uk>
 <f8fefbea0d24098a6584774c68372acb@expressmusic.co.uk>
 <c607c3a0b14d3eac3b17e9811704b4af@expressmusic.co.uk>
 <7919663cfbca0d6896ad9b5b9873b613@expressmusic.co.uk>
 <Q5O9LQXLGP_61f10e3166ac0_413fcf946cb9682556b3_sprut@zendesk.com>
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Great, thank you George for letting us know. :-)


Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 26/01/2022 09:02, George Luker (Support) wrote:
> ##- Please type your reply above this line -##
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Jan 26, 2022, 9:02 GMT
> Hi,
>
> I hope you're well. 
>
> Just a quick heads up to let you know I have a COA going out in the
> post today for the customer.
>
> Feel free to get in touch with any questions or concerns.
>
> All the best,
>
> George - Customer Service
>
>  COVENTRY RETURNS
>
>  Jan 11, 2022, 16:50 GMT
>
> Hi George,
>
> The customer is David Kennedy and his address is:
>
> 15, Woodbury Close
> Callow Hill
> Redditch
> B97 5YQ
>
> Thanks again.
>
> Tim.
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  COVENTRY RETURNS
>
>  Jan 11, 2022, 16:04 GMT
>
> I'll get the address and forward it to you, thanks
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Jan 11, 2022, 15:57 GMT
> Hi Tim,
>
> Do you have an address you'd like the replacement COA to come to?
>
> All the best,
>
> George - Customer Service
>
>  COVENTRY RETURNS
>
>  Jan 11, 2022, 15:52 GMT
>
> Sorry about that, hope this works ok?
>
> Hi George,
>
> Not sure if you will be able to help but we sold a ProII Strat last
> year and the customer has just realized
> it has the wrong certificate in the case.
> It's the correct model number but the wrong serial number! I guess 
> how
> ever packed the guitar at the factory
> got the certificates mixed up.
> Would there be any chance of getting a replacement for our customer?
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  Attachment(s)
>  image1.jpeg [1]
>  image0.jpeg [2]
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Jan 11, 2022, 15:39 GMT
> Hi Tim,
>
> Thanks for the email.
>
> Would you mind sending through a fresh email for this as things get
> confusing to track our end when we have multiple issues on the same
> thread!
>
> If you could send a picture over to me of the incorrect COA cut in
> half in the new email, I should be able to get out a replacement for
> this!
>
> All the best,
>
> George - Customer Service
>
>  COVENTRY RETURNS
>
>  Jan 11, 2022, 15:36 GMT
>
> Hi George,
>
> Not sure if you will be able to help but we sold a ProII Strat last
> year and the customer has just realized
> it has the wrong certificate in the case.
> It's the correct model number but the wrong serial number! I guess 
> how
> ever packed the guitar at the factory
> got the certificates mixed up.
> Would there be any chance of getting a replacement for our customer?
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  Attachment(s)
>  image1.jpeg [3]
>  image0.jpeg [4]
>
>  GEORGE LUKER (Fender Musical Instruments)
>
>  Jan 10, 2022, 10:28 GMT
> Thank you for your email.
>
> Your returns request has been processed and is on RA number: 10239303
>
> You will receive two emails associated with your return. The first
> will detail the RA. Please include this in the box with the item. The
> second will be your postal label from UPS. Please print this out and
> follow the instructions on the email to arrange a free collection and
> return to our service centre or warehouse. Please check your spam box
> - the assigned tracking number will be displayed on the subject line
> of the email.
>
> UPS tracking: 1Z59RA159198196146
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>
>  _FOR WARRANTY REPAIRS_
> In some cases when an instrument cannot be repaired it may be
> necessary for us to replace it for a new like for like model. Due to
> this, we kindly ask that you remove any non original items such as 
> gig
> bags, cases, accessories etc. Please let us know if a replacement
> would not be suitable.
>
> Don't hesitate to contact us if you have any questions or concerns.
>
> Kind regards,
>
> George - Customer Service
>
>  COVENTRY RETURNS
>
>  Jan 8, 2022, 16:50 GMT
>
> Hi Fender,
>
> We've just opened up this box. It has no corner pieces in the box and
> the amp itself is damaged. see pic attached
>
> Serial Number: CGPG21022316
> Fender Mustang LT 25
>
> Please can we get a return and replacement as soon as possible.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> IMG_0240.jpg
>
>  Attachment(s)
>  IMG_0240.jpg [5]
>
> Your request (426980) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [6] for the full range of
> Fender products [Q5O9LQ-XLGP]
>
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