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Date: Fri, 27 Feb 2026 11:11:35 +0000
From: hello@expressmusic.co.uk
To: Sales <sales@expressmusic.co.uk>
Subject: Fwd: Re: Express Music Enquiry - 7469
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-------- Original Message --------
Subject: Re: Express Music Enquiry - 7469
Date: 2026-02-27 10:55
 From: Joshua Hounsome <jjhounsome@gmail.com>
To: hello@expressmusic.co.uk

Hey Tim,

That sounds great, more than happy with that, thank you!

Josh

On Fri, 27 Feb 2026, 10:53 , <hello@expressmusic.co.uk> wrote:

> Hi Josh,
> 
> Taylor have just got back to me and the is available, with the part,
> shipping, and fitting you'd be looking at £75.00.
> Let know if you want to go ahead and we'll send you a payment link.
> 
> Thanks.
> Tim
> 
> On 2026-02-26 11:49, Joshua Hounsome wrote:
>> Amazing, thank you so much!
>> 
>> On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk> wrote:
>> 
>>> Hi Josh,
>>> 
>>> Yes, we can help with that, I'll get a cost of the part and any
>>> carriage
>>> and send you a payment link then we'll get it on order for you and
>>> work
>>> out fitting when we get it. From memory they're not to difficult to
>>> fit.
>>> 
>>> Regards.
>>> Tim.
>>> 
>>> On 2026-02-26 09:50, Joshua Hounsome wrote:
>>>> Hello,
>>>> 
>>>> Hope you are well!
>>>> 
>>>> Sorry it's been a little bit of time. I checked and it looks like
>>> I
>>>> completely forgot to get my warranty set up when I bought my
>>> guitar!
>>>> 
>>>> I popped in a couple of weeks ago and the chap I spoke to advised
>>> me
>>>> to get in touch with Taylor reg. the warranty because of this.
>>>> 
>>>> I've attached the mail exchange I had with Taylor Support about
>>> the
>>>> part. The TL;DR is that they still sell replacement pre-amps.
>>>> 
>>>> I just wanted to check with yourselves the best next course of
>>> action:
>>>> If I order the part and bring it in are you able to help me
>>> replace
>>>> it? Or are you able to order the part for me and I pay you for the
>>>> part and any labour? Is that a service you offer?
>>>> 
>>>> Sorry for being a bit clueless!
>>>> 
>>>> Thanks
>>>> Josh
>>>> 
>>>> On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk> wrote:
>>>> 
>>>>> Hi Josh,
>>>>> 
>>>>> When you get a chance, run it down to us and we will test it for
>>>>> you.
>>>>> These battery units are quite picky on what batteries they like
>>> as
>>>>> different brands are different sizes. Hopefully it is a simple
>>> fix.
>>>>> If
>>>>> not, as long as you registered it with Taylor it should be under
>>>>> warranty. We are open Tuesday to Saturday 11am-5pm, pop over any
>>>>> time.
>>>>> 
>>>>> Kind Regards,
>>>>> Harriet
>>>>> Express Music
>>>>> 
>>>>> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
>>>>>> Name: Josh Hounsome
>>>>>> 
>>>>>> Address: 23 Burns Road
>>>>>> Leamington Spa
>>>>>> 
>>>>>> Postcode: CV32 7EL
>>>>>> 
>>>>>> Telephone: 07468536324
>>>>>> 
>>>>>> Email: jjhounsome@gmail.com
>>>>>> 
>>>>>> Enquiry: Hello!
>>>>>> I'm not sure if you can help, but I bought a Taylor Academy 12e
>>> a
>>>>> few
>>>>>> years ago, and it looks like the ES-B Pre-amp unit has given up.
>>>>> I've
>>>>>> tried changing batteries but I can't get the tuner to work, or
>>> to
>>>>> get
>>>>>> any sounds through an amp.
>>>>>> Bit of a long-shot, but I wasn't sure whether you had any way of
>>>>>> getting the pre-2022 ES-B units, or anything that might be a
>>>>> suitable
>>>>>> replacement?
>>>>>> Thanks for your time,
>>>>>> Josh