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Date: Fri, 03 Apr 2020 14:26:02 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: TNT UK Customer Care <customerservice.gb@tnt.com>
Subject: RE: [EXTERNAL] Re: Urgent Action Required For Consignment 123737145
In-Reply-To: <tqKNS000000000000000000000000000000000000000000000Q87RKN00McHViT7tTJ2qvAqYU9YkzQ@sfdc.net>
References: <tqKNS000000000000000000000000000000000000000000000Q87RKN00McHViT7tTJ2qvAqYU9YkzQ@sfdc.net>
Message-ID: <f705ba04ebf79669a6fb0a5c09f85e72@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Thanks for getting back to me Amy.

Does this tariff sound about right to you?
TN701


---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 03/04/2020 14:17, TNT UK Customer Care wrote:
> Good Afternoon Harriet, 
>
>  If you click on the link below, it will direct you to the Government 
> website. 
>
>  This will help you select the correct tariff code. 
>
>  https://www.trade-tariff.service.gov.uk/sections [1]
>
>  Many Thanks
>
>  Amy Brown
>  Customer Service Representative
>  TNT UK Northern Europe
>  Tel: +44 (0)800 100600
>  TNT will become FedEx Express
>
>  --------------- Original Message ---------------
>  FROM: Express Music [coventry@expressmusic.co.uk]
>  SENT: 03/04/2020 11:43
>  TO: customerservice.gb@tnt.com
>  SUBJECT: [EXTERNAL] Re: Urgent Action Required For Consignment 
> 123737145
>
>  Morning Amy,
>
>  Thanks for your email. To be totally honest this is the first time I
>  have had to create an invoice for the USA as I have no idea how to 
> find
>  the Tariff Code.
>
>  Any help on this would be much appreciated.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 03/04/2020 09:17, Customer Service GB wrote:
>  >  
>  >
>  > Dear Customer,  
>  >
>  > Shipment Number
>  >
>  > : 123737145
>  >
>  > Customer Reference
>  >
>  > : 
>  >
>  > Collection Date
>  >
>  > : 02/04/2020 16:00
>  >
>  > Collection Address
>  >
>  > : 
>  >
>  >  
>  >
>  >  
>  >
>  > Receiver Details
>  >
>  > : 215 WILLIAMS PL,CO,
>  >
>  >  
>  >
>  >   80751
>  >
>  > Town
>  >
>  > : STERLING
>  >
>  > Country
>  >
>  > : US
>  >
>  >  
>  >
>  >  Due to importing regulations to USA, the above shipment has been
>  > held due to missing information on the commercial invoice. 
>  >
>  > Please provide a revised commercial invoice including the 
> additional
>  > information below: 
>  >
>  > REQUIRES TARIFF CODE ON THE INVOICE 
>  >   
>  > Please can you also ensure that the invoice also includes all
>  > information listed below:   
>  >
>  > Complete Sender/Receiver name address & contact details (telephone
>  > number or email address) 
>  > Sender VAT number (if not registered, update the invoice stating
>  > “Not VAT registered") 
>  > Receiver Tax ID OR receivers social security number (if receiver 
> is
>  > private individual) if goods valued over $2500 
>  > Detailed goods description 
>  > Customs Tariff Codes for each listed item 
>  > Details of what the goods are made of (material etc.) 
>  > What the goods are used for 
>  > Quantities per item and goods value (Inc currency) 
>  > Country of origin for all listed items 
>  > Weight of shipment 
>  > Reason for shipping 
>  > Signature and date 
>  > If samples, please state "Marked not for resale" on the invoice   
>  >
>  > Shipping to America should be easy and hassle free but in order to
>  > meet customs requirements you need to be aware of certain 
> regulations
>  > that apply to specific products. 
>  > Delays at customs are often due to missing documents or incomplete
>  > information so it is important that you are aware of any 
> additional
>  > requirements. 
>  > To help you get it right first time we have put together guidance 
> on
>  > the requirements for different products, helping you avoid delays 
> at
>  > customs and get your shipments to where they need to be. 
>  >
>  > To find out more please visit tnt.com/shiptousa. 
>  >
>  > Please note: "Although we make every effort to hold the 
> consignment
>  > until this is resolved, please note there is potential for the
>  > freight
>  > to be returned after 24 hours". 
>  >
>  > If responding to this email, please reply to all with history. 
>  >  
>  > Did you know you can get a quote, book a collection and track your
>  > shipments online through myTNT [1]. 
>  >  
>  > You can also track your shipments online with our mobile app [2].
>  >  
>  > Yours sincerely,
>  > Amy Brown 
>  >  
>  > If responding to this email, please reply with history. 
>  >
>  > FedEx's standard terms and conditions apply to the performance of 
> all
>  > services by FedEx.  Transit times are subject to the location of
>  > collection and delivery, the weight of the consignment, the 
> customs
>  > value of the shipment and the customs clearance procedure.
>  >  
>  > For more information on FedEx's prices, time sensitive services 
> and
>  > other requests you can access our website or call your local FedEx
>  > Customer Service Representative.
>  >  
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> ref:_00D24KXww._5001p3f8rts:ref
>
> Links:
> ------
> [1] https://www.trade-tariff.service.gov.uk/sections