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Date: Thu, 01 Apr 2021 15:06:02 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Elite Strat
In-Reply-To: <Q5V4Z3YR6X_6065cf21ef4c8_58ed65c07185df_sprut@zendesk.com>
References: <Q5V4Z3YR6X@zendesk.com>
 <Q5V4Z3YR6X_6065cc4fc11ca_5811de5b0880022_sprut@zendesk.com>
 <Q5V4Z3YR6X_6065c71ef3f9f_5fdbe5c078347a_sprut@zendesk.com>
 <Q5V4Z3YR6X_6065c9827966e_59b805c47896f0_sprut@zendesk.com>
 <6c74130028cb6c6b4ac59b691a05b12e@expressmusic.co.uk>
 <5f58511401674a6ebe096daf75b8fdb7@expressmusic.co.uk>
 <f8a8ed2ddd8afe9e7f09873338043d7c@expressmusic.co.uk>
 <Q5V4Z3YR6X_6065cf21ef4c8_58ed65c07185df_sprut@zendesk.com>
Message-ID: <559b649dab5eec1308f3f78abe02c090@expressmusic.co.uk>
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Serial Number for Mustang: ICSF20014924


Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 01/04/2021 14:48, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 1, 2021, 14:48 GMT+1
> Hi there, 
>
> I just need the S/N so I can check our notes for the right guitar. 
>
> Regarding the Meteora, we are chasing that for you now. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 1, 2021, 14:46 GMT+1
>
> We don't have the serial number for the mustang. It was a Squier 
> Bullet
> Mustang HH Blue.
>
> There is no way we're asking the customer for the serial number now, 
> as
> he thought the part should've already been here. This was first 
> raised
> in December?
>
> Whilst we're on the subject of missing spares. We're waiting for a
> replacement pick up surround for a Fender Meteora...again from last
> year?!
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 1, 2021, 14:36 GMT+1
> Hi there, 
>
> Could you let me know the S/N for the Mustang you mean? 
>
> Massive apologies for that, my error here. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 1, 2021, 14:34 GMT+1
>
> Do we have an eta for the mustang part as well
>
> Customer thinks we are awful for not being able to give him better 
> info
> after 3-4 months wait .....
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 1, 2021, 14:24 GMT+1
> Hi there, 
>
> I have put these parts on order for you. 
>
> Massive apologies for the delay here! I will be back with a further
> update on ETA ASAP. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 1, 2021, 14:20 GMT+1
>
> Is this an April fools?
>
> I really hope not haha This customer is properly mad with us!
>
> We need a replacement asap please
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 1, 2021, 14:14 GMT+1
> Hi guys, 
>
> Massive apologies for the delay here. 
>
> Are you still needing this parts? if so, I can put them on order 
> straight away. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Dec 8, 2020, 15:26 GMT
> Hi,
>
>  We have an Elite Strat (S/N US17016371) that was purchased from us
>  about 18 months ago and the customer has a problem with the S1 
> switch
>  pot cutting out and crackling. He bring it in at the beginning of 
> the
>  year and we cleaned the pot but the problem has come back.
>  Would you be able to send us a replacement pot, please? Also, we've
>  managed to break the shaft on the tone pot, trying to put the knob 
> back
>  on! So could we also have one of those pots too if you have them?
>
>  Kind regards.
>
>  Tim.
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
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