MIME-Version: 1.0
Date: Wed, 24 Jan 2024 14:46:28 +0000
From: hello@expressmusic.co.uk
To: Stephen Worgan <dirkspangle@btinternet.com>
Subject: Re: Inquiry fender USA jazz bass return for refund sending via parcel
 force arrival Tuesday Jan 23rd
In-Reply-To: <48DFC0D0-C675-4AA7-A09B-E3806A95D227@btinternet.com>
References: <0dc1d9db8b0d0898022569b26d79f4a2@expressmusic.co.uk>
 <48DFC0D0-C675-4AA7-A09B-E3806A95D227@btinternet.com>
Message-ID: <ec60b992177d2abf59e2506fc5dbf7ea@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
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Hi Steve,

It depends how quickly your bank processes it but normally 2-3 days.

Kind Regards,
Harriet

On 2024-01-24 14:43, Stephen Worgan wrote:
> Hi,
> How long will the refund take to go back into my bank?
> Steve
> Sent from my iPhone
> 
>> On 24 Jan 2024, at 14:29, hello@expressmusic.co.uk wrote:
>> 
>> Hi Steve,
>> 
>> Just letting you know that we received the bass back today and have 
>> issued a refund.
>> Pleas let us know if you have any issues or if we can be of any 
>> further help.
>> 
>> Kind regards.
>> Tim.
>> 
>>> On 2024-01-23 15:13, Stephen Worgan wrote:
>>> Hi,
>>> Just checked the tracking and it’s still on its way to you should be
>>> there tomorrow (Wednesday)
>>> Regards Steve
>>> Sent from my iPhone
>>>> On 22 Jan 2024, at 09:18, Stephen Worgan
>>>> <dirkspangle@btinternet.com> wrote:
>>>> 
>>>> Sent from my iPhone
>>>>>> On 17 Jan 2024, at 16:54, hello@expressmusic.co.uk wrote:
>>>> Hi Stephen,
>>>> Yes, that's no problem at all.
>>>> If you could please use the following return address and add a note
>>>> to the driver about our opening hours it would be much appreciated
>>>> and saves any delays.
>>>> Express Music
>>>> B2 & B3 Quarry Park
>>>> Old Milverton Lane
>>>> Leamington Spa
>>>> CV32 6RW
>>>> Open for deliveries Tuesday to Saturday 11am-5pm
>>>> Number for tracking info: 01926 808982
>>>> Email for tracking info: hello@expressmusic.co.uk
>>>> As soon as we have it safely back here we will be in touch to
>>>> confirm the refund etc.
>>>> Kind Regards,
>>>> Harriet, Phil & Tim
>>>> Express Music
>>>>> On 2024-01-17 16:49, Stephen Worgan wrote:
>>>> Hi,
>>>> After a lot of thinking about the Fender Jazz pro ii roasted pine I
>>>> have finally decided that it’s not 100% for me, it’s a stunning
>>>> looking bass but there a things that are not to my preference
>>>> therefore I would like to return it for a refund please I hope you
>>>> understand.
>>>> I will ship the bass back on Friday via parcelforce tracked.
>>>> I still have the lovely Sandberg TT4 I bought from you a few years
>>>> back which is always my favourite and main bass.
>>>> Hope to hear from you soon
>>>> All the best Steve Worgan
>>>> Sent from my iPhone
>>>> On 16 Jan 2024, at 13:29, Stephen Worgan
>>>> <dirkspangle@btinternet.com> wrote:
>>>>> Hi, no worries I understand.
>>>>> Regards Steve
>>>>> Sent from my iPhone
>>>>> On 16 Jan 2024, at 13:18, hello@expressmusic.co.uk wrote:
>>>> Hi Stephen,
>>>> I'm afraid we really wouldn't want to go any higher than £650. We
>>>> already have a new one in stock and it would need to be quite a bit
>>>> cheaper.
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>>> On 2024-01-16 13:01, Stephen Worgan wrote:
>>>> Hi,
>>>> Could you possibly go to £850 for the precision performer it’s in
>>>> totally new condition with gig bag, you would still be able to make
>>>> a
>>>> nice profit on it.
>>>> Regards Steve
>>>> Sent from my iPhone
>>>>> On 16 Jan 2024, at 12:52, hello@expressmusic.co.uk wrote:
>>>> Hi Stephen,
>>>> Good to hear you are starting to really bond with the new one.
>>>> We would offer £650 for the Fender Performer and £500 for the
>>>> Ibanez. Happy to take one or both. Totally up you.
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>>> On 2024-01-16 12:44, Stephen Worgan wrote:
>>>> Hi,
>>>> I played it more last night and I’m liking it a lot now, I’m
>>>> thinking
>>>> on keeping it.
>>>> I’ve now sold the musicman stingray which I way going to use as
>>>> the
>>>> part exchange.
>>>> Would you be interested in a couple of other basses I have I need to
>>>> sell now to pay for the fender jazz.
>>>> I have in new condition a USA fender performer precision bass and a
>>>> Ibanez premium sr1600b.
>>>> Let me know asap if you could take one in part exchange for the
>>>> jazz.
>>>> Regards Steve
>>>> Sent from my iPhone
>>>>> On 16 Jan 2024, at 12:06, hello@expressmusic.co.uk wrote:
>>>> Hi Stephen,
>>>> Yes, we totally understand. Take some time, you actually have until
>>>> the 26th of January to notify us that you wish to return it. Legally
>>>> you have 14 days from receiving the goods. Hope this gives you some
>>>> peace of mind and breathing space to enjoy playing it a while
>>>> longer.
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>>> On 2024-01-15 12:53, Stephen Worgan wrote:
>>>> Hi,
>>>> Just to let you know that I’m still deciding about this bass, it
>>>> is a
>>>> great looking instrument but I’m still in two minds about it. If I
>>>> decide it’s not for me will you be ok with me sending it back this
>>>> week. I don’t mean to be a pain it’s just that you need a little
>>>> time
>>>> with instrument to find if it bonds with you and it is an expensive
>>>> bass.
>>>> Hope you understand
>>>> Regards Stephen
>>>> Sent from my iPhone
>>>>> On 11 Jan 2024, at 12:03, hello@expressmusic.co.uk wrote:
>>>> Yeah good idea : )
>>>> You will get an email from us shortly with the FedEx tracking
>>>> information.
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>>> On 2024-01-11 11:56, Stephen Worgan wrote:
>>>> Hi,
>>>> I think I will receive the fender jazz bass first and give it a nice
>>>> test and then I’ll decide.
>>>> Kind regards Steve
>>>> Sent from my iPhone
>>>>> On 11 Jan 2024, at 10:58, hello@expressmusic.co.uk wrote:
>>>> Hi Steve,
>>>> We are happy either way.
>>>> We can arrange a collection with FedEx and deduct the costs from
>>>> your refund. Fully insured this will be approx. £30-£40. If you
>>>> would like us to arrange this for you please let us know the weight
>>>> and dimensions of the box.
>>>> If you want to send it yourself using another courier please just
>>>> note our opening hours for delivery - Tuesday to Saturday 11am-5pm.
>>>> Kind Regards,
>>>> Harriet, Phil & Tim
>>>> Express Music
>>>>> On 2024-01-10 16:57, Stephen Worgan wrote:
>>>> Hi, thank you,
>>>> Would you be able to organise a courier to collect the stingray on
>>>> Friday or would it be better for me to sort out parcelforce.
>>>> Regards Steve
>>>> Sent from my iPhone
>>>>> On 10 Jan 2024, at 16:48, hello@expressmusic.co.uk wrote:
>>>> 
>>>> Hi Stephen,
>>>> Just got the order so we'll get boxed up and shipped tomorrow for
>>>> delivery on Friday and we'll send you your tracking details
>>>> tomorrow.
>>>> Phil.
>>>>> On 2024-01-10 15:51, Stephen Worgan wrote:
>>>> Hi,
>>>> I’m just waiting for money to go into my bank account and then
>>>> I’ll
>>>> purchase the jazz.
>>>> Regards Steve
>>>> Sent from my iPhone
>>>> On 10 Jan 2024, at 13:53, Stephen Worgan
>>>> <dirkspangle@btinternet.com> wrote:
>>>> Hi,
>>>> That sounds like a good plan, yes I will go for that offer of £1550
>>>> for the USA stingray special.
>>>> I will purchase the bass today, could I then have it delivered for
>>>> this Friday as I will be at home as I don’t work Fridays.
>>>> I will then get the musicman sent out on the same day.
>>>> Hope that sounds ok
>>>> Nice talking to you today, kind regards
>>>> Steve
>>>> Sent from my iPhone
>>>>> On 10 Jan 2024, at 13:48, hello@expressmusic.co.uk wrote:
>>>> Hi Stephen
>>>> Thanks for the call earlier
>>>> £1550 for your musicman sounds fair to us
>>>> If your happy to buy the jazz the bass & make sure your happy with
>>>> it,  then ship the musicman to us and we can simply refund the
>>>> £1550 back to your card
>>>> Let us know if you need any further info
>>>> Phil
>>>> :)
>>>>> On 2024-01-10 13:06, Stephen Worgan wrote:
>>>> Hi,
>>>> What could you offer in part ex for the USA fender jazz pro 11 bass
>>>> in
>>>> roasted natural pine finish?
>>>> Regards Steve
>>>> Sent from my iPhone
>>>>> On 10 Jan 2024, at 12:58, hello@expressmusic.co.uk wrote:
>>>> Hi Steve,
>>>> Thank you for your inquiry and pictures.
>>>> As a straight cash purchase for your Stingray special, we would
>>>> offer you £1200.00, we would offer you more as a part exchange.
>>>> Kind regards.
>>>> Phil, Harriet, and Tim.
>>>> Kind Regards,
>>>> Phil, Tim & Harriet
>>>> Express Music
>>>> B2 & B3 Quarry Park
>>>> Old Milverton Lane
>>>> Leamington Spa
>>>> CV32 6RW
>>>> 01926 808982
>>