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Date: Fri, 15 May 2020 11:36:42 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: RE: Faulty Gs-mini - ST#91165
In-Reply-To: <015d1b9b44014b048ad356687f9d8c50@taylorguitars.com>
References: <015d1b9b44014b048ad356687f9d8c50@taylorguitars.com>
Message-ID: <f89b199efca48961aa147eb990c26838@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Have you had a chance to create a return for this yet?

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 14/05/2020 09:00, Michel Gambini wrote:
> Hi Harriet,
>
> We sorry about this inconvenience.
> Our reference for this return is ST#91165.
> You will receive another email to book the collection of this guitar
> from your store.
> Let me know if you need any further assistance.
> Best regards,
>
> Michel Gambini
> Administrative Assistant / Customer Service
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
>
>
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: Wednesday, May 13, 2020 4:33 PM
> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: Faulty Gs-mini - ST#91148
>
> Sorry to report another faulty guitar we've just received Michel. Not
> a good success rate today haha 2 out of 3 faulty!
>
> Please see attached info.
>
> Kind Regards,
> Harriet
>
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 13/05/2020 15:06, Michel Gambini wrote:
>> Hi Harriet,
>>
>> Thank you for your reply.
>> Our reference for this service is ST#91148.
>>
>> You will receive another email to book the collection of this guitar
>> from your store.
>> Let me know if you need any further assistance.
>> Best regards,
>>
>> Michel Gambini
>> Administrative Assistant / Customer Service Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>>
>>
>>
>>
>> -----Original Message-----
>> From: Express Music <coventry@expressmusic.co.uk>
>> Sent: Wednesday, May 13, 2020 3:54 PM
>> To: Michel Gambini <Michel.Gambini@taylorguitars.com>
>> Subject: RE: Faulty Gs-mini
>>
>>
>> Thanks for getting back to me so quickly Michel. The info is 
>> attached.
>>
>> Kind Regards,
>> Harriet
>>
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> On 13/05/2020 14:36, Michel Gambini wrote:
>>> Hi Harriet,
>>>
>>> Thank you for the information and the photo.
>>> That is strange the guitar had a dent like that just out of the 
>>> box.
>>> I am sorry to hear about that.
>>>
>>> Would you please provide the serial number of the guitar?
>>> I can arrange the return of this guitar as soon as you provide this
>>> information.
>>>
>>> Best regards,
>>>
>>> Michel Gambini
>>> Administrative Assistant / Customer Service Maroastraat 113
>>> 1060 LG Amsterdam, The Netherlands
>>> +31 20 667 60 30
>>> taylorguitars.com
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Express Music <coventry@expressmusic.co.uk>
>>> Sent: Wednesday, May 13, 2020 3:12 PM
>>> To: Remy Louis <Remy.Louis@taylorguitars.com>
>>> Subject: Faulty Gs-mini
>>>
>>> Hi there,
>>>
>>> Hope your're all keeping well. We've just received a GS-mini 
>>> mahogany
>>> with a small dent on one edge. Please see attached image. What can 
>>> we
>>> do about this?
>>>
>>> Kind Regards,
>>> Harriet
>>>
>>> Express Music
>>> 196 - 204 Binley Road
>>> Coventry
>>> CV3 1HG