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Date: Wed, 21 Sep 2022 11:35:37 +0100
From: hello@expressmusic.co.uk
To: Gavin Wiltshire <Gavin.Wiltshire@taylorguitars.com>
Subject: Re: Missing Academy 12e
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References: <SN6PR03MB351874492B517CD4D22A66B4FD4F9@SN6PR03MB3518.namprd03.prod.outlook.com>
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Hi Gavin,

Thanks for the update.

To be honest the customer was fed up of waiting and went for a 214ce 
instead haha winner!

We are happy to wait and conclude the lost/missing one. We also have a 
replacement/repair one we are waiting to see back.

Hang fire for now and hopefully UPS will come up good.

Harriet :)


On 2022-09-21 11:28, Gavin Wiltshire wrote:
> Hello Harriet, I hope you're well.
> 
> I think the best thing to do here seeing as you have a customer
> waiting is for us to ship a replacement unit out to you and when we
> hear back from UPS regarding the first box (they have opened an
> investigation, which can take a while) we take it from there. You can
> either decide to keep the guitar or we take it back.
> 
> We will absorb the duty / VAT charge for this 2nd shipment (and it
> will ship free freight) however you will be invoiced again for the
> value of the guitar. I can credit you for the first box when we know
> what's what, which will balance things out (unless you decide to keep
> it).
> 
> Sound like a plan?
> 
> I can get tone to ship today from Amsterdam if you agree.
> 
> Regards
> 
> Gav Wiltshire
> 
> Inside Sales Representative
> 
> Maroastraat 113
> 
> 1060 LG Amsterdam, The Netherlands
> 
> +31 (0)20 667 6030 office
> 
> taylorguitars.com [1]
> 
> 
> 
> Links:
> ------
> [1] http://www.taylorguitars.com/