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Date: Tue, 27 Apr 2021 16:04:57 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Return - Faulty Bronco Bass
In-Reply-To: <KZVDXRK5MY_60882013d4ecb_2a2aee058fd964874286_sprut@zendesk.com>
References: <KZVDXRK5MY@zendesk.com>
 <KZVDXRK5MY_60881653bccf6_302b04fd90395483346a_sprut@zendesk.com>
 <3e3e6c6722e2404df5547592ef782b54@expressmusic.co.uk>
 <1ddce667dd126ea62129a1d90bd9389b@expressmusic.co.uk>
 <KZVDXRK5MY_60882013d4ecb_2a2aee058fd964874286_sprut@zendesk.com>
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Thanks Richard. :-)

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 27/04/2021 15:30, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 27, 2021, 15:30 GMT+1
> Thank you for your email.
>
> Your returns request has been processed and is on RA number: 10227987
>
> This item is booked in for return/ replacement. 
>
> You will receive two emails associated with your return. The first
> will detail the RA. Please include this in the box with the item. The
> second will be your postal label from UPS. Please print this out and
> follow the instructions on the email to arrange a free collection and
> return to our service centre or warehouse. Please check your spam box
> - the assigned tracking number will be displayed on the subject line
> of the email.
>
> UPS tracking: 1Z1465A29199234296
>  
> Please inform us if the address for collection or return is not the
> same as the labels received.
>
>  _FOR WARRANTY REPAIRS_
> In some cases when an instrument cannot be repaired it may be
> necessary for us to replace it for a new like for like model. Due to
> this, we kindly ask that you remove any non original items such as 
> gig
> bags, cases, accessories etc. Please let us know if a replacement
> would not be suitable.
>
> Don't hesitate to contact us if you have any questions or concerns.
>
> Kind regards,
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 27, 2021, 15:26 GMT+1
>
> Hi Richard,
>
> Yes, a replacement would be fine, thank you.
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Apr 27, 2021, 14:49 GMT+1
> Hi Tim, 
>
> Very sorry to hear this!
>
> We do have whole instruments available as a replacement. This may the
> quickest way to solve this. 
>
> Are you happy to go with a return/ replacement? 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Apr 27, 2021, 14:44 GMT+1
>
> Hi,
>
> Just got this bronco bass (s/n ICS20047924) out of our stockroom to
> sell and wanted to adjust the truss rod
> only to find the truss rod nut is missing?
> Could we get a replacement nut if poss, please?
> Thanks.
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> Your request (369991) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [1] for the full range of
> Fender products [KZVDXR-K5MY]
>
> Links:
> ------
> [1] http://secure.itpartnership.com/www.fender.com