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Date: Wed, 28 Jun 2023 14:53:22 +0100
From: hello@expressmusic.co.uk
To: Guy Hayden <guy.hayden.uk@icloud.com>
Subject: Re: High End Acoustics
In-Reply-To: <5067EFD3-65D3-4321-812F-3D97307DD62A@icloud.com>
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 <e518473b42a106766c87e10764143ef2@expressmusic.co.uk>
 <5067EFD3-65D3-4321-812F-3D97307DD62A@icloud.com>
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Hi Guy,

We will certainly raise the issue you have experienced here with our 
Martin dealer next time he visits.

Glad to hear Graham has worked his magic and that you are now confident 
in how it is fitting.

Crack on enjoy playing it now : )

Kind Regards,
Harriet, Phil & Tim
Express Music

On 2023-06-28 14:49, Guy Hayden wrote:
> Hi,
> 
> Firstly, let me please say that as far as I am concerned this is a
> Martin issue.
> 
> I do recognize that in transit their is a potential risk to the guitar
> & also some people may choose to have electronic installed. I have
> taken it to Graham Tinkler & to be honest he was as bewildered as I
> am.
> Being a luthier he examined the hole which hadn’t even been finished
> or sanded, which he then did & we found another strap pin which fits
> flush without being too tight
> It now fits in the case without risk to damage.
> 
> This issue is well documented on various blogs & in my humble opinion
> Martin are being negligent in terms of finding a solution.  The whole
> is too small for the pin provided & they make it clear not to force it
> as it may split the back !. So you are left with 4 option’s, leave the
> hole open which risks snagging, Get a pro to route the hole in the
> guitar further & at a cost, file the pin down, which is exceptionally
> difficult or leave the pin provided protruding a third of the way out!
> 
> Unfortunately I don’t have any photos but am sure if you try on a
> Martin with no electrics you will encounter a similar problem
> 
> Best
> 
> Guy
> 
> 
> 
>> On Jun 27, 2023, at 2:09 PM, hello@expressmusic.co.uk wrote:
>> 
>> Hi Guy,
>> 
>> It was great to meet you and glad you enjoyed your visit.
>> 
>> In all honesty no one has mentioned this to us before and we haven't 
>> seen any issues. Are you able to send us a photo of how it is fitting, 
>> just so we can double check. It may be that we can offer some further 
>> advice.
>> 
>> Look forward to hearing from you.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> 
>> On 2023-06-26 14:46, Guy Hayden wrote:
>>> Harriet, Tim, Phil,
>>> Good afternoon
>>> Just a short note to thank you all for your patience, advice & the
>>> time you afforded me last week.
>>> Am absolutely delighted with the Martin (If not the strap pin hole &
>>> poor fitting pin!) Not your fault I know. I understand Martins
>>> reasons,  but equally if you watch the Martin video they show the pin
>>> protruding by a half or a third. Given how snug the case is, you 
>>> would
>>> seriously risk damaging the instrument if you put it in the hard case
>>> like that or you remove every time or you just render the case
>>> unusable. Surely there is a more elegant solution, particularly for a
>>> company that states its seeking perfection?
>>> That said in every other respect its simply a stunning instrument
>>> Once again thanks for everything, am sure I’ll be back
>>> Best regards
>>> Guy
>>>> On Jun 15, 2023, at 4:05 PM, hello@expressmusic.co.uk wrote:
>>>> Hi Guy,
>>>> We are happy to book you in for Wednesday 21st. Don't stress too 
>>>> much about time, you can always give us a call once you are about an 
>>>> hour away.
>>>> Our sale is running until the end of this week. This is extremely 
>>>> rare for us. We are running it for just a few days as we need to 
>>>> clear some room for more incoming stock.
>>>> As you have already booked an appointment for next week we are happy 
>>>> to honour the sale prices till you can come in to visit us.
>>>> Hope this all sounds good to you.
>>>> Kind Regards,
>>>> Harriet
>>>> On 2023-06-15 15:58, Guy Hayden wrote:
>>>>> Hi,
>>>>> Good afternoon
>>>>> I was thinking of popping over next Weds 21st if thats convenient.
>>>>> It’s about 3 hours, so  allowing for traffic somewhere between 
>>>>> 11.30
>>>>> to 12.00
>>>>> I also just noticed you have a sale, is that still on next week?
>>>>> Let me know if that works, obviously if anything changes I’ll let 
>>>>> you know
>>>>> Kind regards
>>>>> Guy
>>>>> Sent from my iPhone
>>>>>> On 15 Jun 2023, at 12:32, hello@expressmusic.co.uk wrote:
>>>>>> Hi Guy,
>>>>>> We are glad to here the Gibson arrived promptly and that you are 
>>>>>> happy.
>>>>>> We do indeed know Peter very well and it is always a pleasure to 
>>>>>> see him....not just because he seems to enjoying purchasing 
>>>>>> guitars and more recently basses from us.
>>>>>> Our current stock of Martins is the best we have had for years. 
>>>>>> Let us know when you would like to pop over and we will get you 
>>>>>> booked in the diary. We are here Tuesday to Saturday 11am-5pm.
>>>>>> Kind Regards,
>>>>>> Harriet, Phil & Tim
>>>>>> Express Music
>>>>>>> On 2023-06-14 18:44, Guy Hayden wrote:
>>>>>>> Hi Harriet,
>>>>>>> Thanks, in fact the guitar arrived about an hour after my e mail
>>>>>>> Just to say am absolutely delighted & thank you for holding it 
>>>>>>> until my return
>>>>>>> As an aside I met with Peter Hall & Graham Tinkler this afternoon 
>>>>>>> (we
>>>>>>> have an oldies Jam every so often!!) Peter tells me that he knows 
>>>>>>> Tim
>>>>>>> & Express very well, which I didn’t know when I purchased the 
>>>>>>> guitar &
>>>>>>> he sends his best regards
>>>>>>> If you still have the Martins in stock I previously enquired 
>>>>>>> about,
>>>>>>> I’ll try and make an appointment over the next couple of weeks
>>>>>>> Once again thank you
>>>>>>> Kind regards
>>>>>>> Guy
>>>>>>> Sent from my iPhone
>>>>>>>>> On 14 Jun 2023, at 11:50, hello@expressmusic.co.uk wrote:
>>>>>>>> Morning Guy,
>>>>>>>> Yes it left here yesterday afternoon and is showing on our 
>>>>>>>> system that it is out for delivery today. You can see the same 
>>>>>>>> info as us if you click the link below.
>>>>>>>> https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=148869955
>>>>>>>> Kind Regards,
>>>>>>>> Harriet
>>>>>>>>> On 2023-06-14 11:37, Guy Hayden wrote:
>>>>>>>>> Good morning,
>>>>>>>>> Was the guitar despatched yesterday? I’ve heard nothing from 
>>>>>>>>> courier &
>>>>>>>>> I’d obviously prefer not to hang around all day if it’s not 
>>>>>>>>> arriving
>>>>>>>>> Can you please let me know?
>>>>>>>>> Thank you
>>>>>>>>> Regards
>>>>>>>>> Guy
>>>>>>>>> Sent from my iPhone
>>>>>>>>>>> On 6 Jun 2023, at 11:14, hello@expressmusic.co.uk wrote:
>>>>>>>>>> Morning Guy,
>>>>>>>>>> We will pop a note in our diary to ship it next Tuesday. All 
>>>>>>>>>> being well, it will be with you Wednesday 14th before 6pm. You 
>>>>>>>>>> will get sent a link sent over once we have created the labels 
>>>>>>>>>> to track the journey with TNT/Fed Ex.
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet, Tim & Phil
>>>>>>>>>> Express Music
>>>>>>>>>>> On 2023-06-05 21:52, Guy Hayden wrote:
>>>>>>>>>>> Hi,
>>>>>>>>>>> Many thanks for your response on the acoustics, I’ll 
>>>>>>>>>>> definitely be in
>>>>>>>>>>> touch once settled
>>>>>>>>>>> I can now confirm that best week for delivery of Gibson would 
>>>>>>>>>>> be
>>>>>>>>>>> anytime w/c 12th June. There will be someone available 
>>>>>>>>>>> everyday that
>>>>>>>>>>> week to take delivery.
>>>>>>>>>>> If you could let me know approx Del ETA be much appreciated
>>>>>>>>>>> Kind regards
>>>>>>>>>>> Guy
>>>>>>>>>>> Sent from my iPad
>>>>>>>>>>>>> On 24 May 2023, at 12:09, hello@expressmusic.co.uk wrote:
>>>>>>>>>>>> Hi Guy,
>>>>>>>>>>>> Yes, we are happy to ship the Gibson whenever we get the go 
>>>>>>>>>>>> ahead from you. We can despatch shipment Tuesday to 
>>>>>>>>>>>> Saturday.
>>>>>>>>>>>> Once you are home from France and settled, give us a buzz 
>>>>>>>>>>>> and we can arrange an appointment for you to go through a 
>>>>>>>>>>>> bunch of models. We can normally fit people in with a days 
>>>>>>>>>>>> notice....sometimes even on the day if you are lucky.
>>>>>>>>>>>> We do lots of part exchanges so always happy to discuss 
>>>>>>>>>>>> these when you come and check out some acoustics. We keep 
>>>>>>>>>>>> our website up to date with arrivals so you can keep an eye 
>>>>>>>>>>>> out on there. If there is anything that really catches your 
>>>>>>>>>>>> eye you can always give us a call and stick a small deposit 
>>>>>>>>>>>> to hold it. We only ask for 10% to hold an item for 30 days 
>>>>>>>>>>>> and it is transferable to any guitar we have in stock. The 
>>>>>>>>>>>> wait for Martins is really long at the moment (12 months or 
>>>>>>>>>>>> more for most USA models).
>>>>>>>>>>>> Enjoy the rest of your break and look forward to meeting you 
>>>>>>>>>>>> soon.
>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>>> Express Music
>>>>>>>>>>>>> On 2023-05-23 20:03, Guy Hayden wrote:
>>>>>>>>>>>>> Graham,
>>>>>>>>>>>>> Good evening, hope you’ve had a good break
>>>>>>>>>>>>> You may remember I recently purchased a Gibson DC tribute 
>>>>>>>>>>>>> in worn
>>>>>>>>>>>>> cherry via Reverb, which you are presently very kindly 
>>>>>>>>>>>>> holding until I
>>>>>>>>>>>>> return from France. As a heads up it should be ok for 
>>>>>>>>>>>>> delivery anytime
>>>>>>>>>>>>> w/c 12th June, although I’ll confirm closer to the time
>>>>>>>>>>>>> Having subsequently visited your website, I note that you 
>>>>>>>>>>>>> have a great
>>>>>>>>>>>>> selection of Martin acoustics. The model I am set on is the 
>>>>>>>>>>>>> 000-28
>>>>>>>>>>>>> re-imagined or EC version (however i’m just not sure on 
>>>>>>>>>>>>> latter about
>>>>>>>>>>>>> the V profile neck)
>>>>>>>>>>>>> Given how expensive these things are, would also like to 
>>>>>>>>>>>>> try the OM
>>>>>>>>>>>>> version & possibly a Taylor 814ce. Just to ensure I’m 
>>>>>>>>>>>>> making the right
>>>>>>>>>>>>> choice & possibly any recommendations you may also have as 
>>>>>>>>>>>>> you are no
>>>>>>>>>>>>> doubt more expert
>>>>>>>>>>>>> Should you have these in stock on my return would like to 
>>>>>>>>>>>>> come and
>>>>>>>>>>>>> try, assume from what I’ve read I need to make an 
>>>>>>>>>>>>> appointment , but
>>>>>>>>>>>>> how far in advance?
>>>>>>>>>>>>> Secondly, do you do part exchange? Not essential but 
>>>>>>>>>>>>> thought I’d ask
>>>>>>>>>>>>> Look forward to hearing from you
>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>> Guy
>>>>>>>>>>>>> Sent from my iPad
>>