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Date: Thu, 12 Feb 2026 14:06:22 +0000
From: hello@expressmusic.co.uk
To: Michel Gambini <Michel.Gambini@taylorguitars.com>
Subject: Re: ST#131710
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Very strange indeed. Maybe it was the elves?

Yes, thanks for sorting the replacement.

Kind Regards,
Express Music

On 2026-02-12 13:32, Michel Gambini wrote:
> Hi Tim,
> 
>  We would like to inform you that we received the BBT serial
> 2208075049 safely.
>  We checked our tech notes and the guitar seems to have been shipped
> back without any damage or scratch back from us.
>  It is rare that we have such incidents in our repair dept, but when
> they occur, we are happy to address it right away, that is why it is
> strange to us that the guitar appeared at your shop with scratch on
> top.
> 
>  This time as a goodwill gesture, we would like to offer a replacement
> BBT guitar.
>  Let us know if that is ok and we will prepare the replacement for
> shipping.
> 
>  Best regards,
> 
>  Michel Gambini
>  Customer Service Representative
>  Maroastraat 113
>  1060 LG Amsterdam, The Netherlands
>  +31 (0)20 667 6030 office
>  taylorguitars.com [1]
> 
> -------------------------
> 
>  From: Susana Raya <Susana.Raya@taylorguitars.com>
> Sent: Wednesday, February 4, 2026 5:28 PM
> To: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: Re: [EXTERNAL] ST#131275 - 212ce ST#131710 ST#132098
> 
> Hi Tim,
> 
> Sorry about the delay. Let's bring the guitar for inspection the BBT.
> 
> The new reference number for the service is ST#131710.
> 
> The reference number for the 214ce:
> ST#132098
> 
> Find attached the shipping labels for the collection tomorrow
> Thursday.
> 
> Thanks!
> 
> Susana Raya
> 
> Customer Service Representative
> 
> Maroastraat 113
> 
> 1060 LG Amsterdam, The Netherlands
> 
> +31 20 667 60 30
> 
> taylorguitars.com [1]
> 
> -------------------------
> 
>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Wednesday, February 4, 2026 2:33 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Re: [EXTERNAL] ST#131275 - 212ce
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> Hi Susana,
> 
> Just chasing up the issues with the 212ce (replacement battery holder)
> and the BBT ST#131277 that came back from repair with a scratch on the
> front?
> 
> Also we have an issue 214CE S/N 2209295326 which arrived with us a
> couple of days ago, the action is very high and we really do think the
> neck hasn't been set righ. Could to have this back for a neck reset
> please?
> 
> Kind regards.
> Tim.
> 
> On 2026-01-14 13:38, Susana Raya wrote:
>> Hi Tim,
>>  We’re sorry to hear about the issue.
>>  The guitar was inspected before shipping and no problem was noted
> at
>> that time.
>>  We can send you a replacement battery box assembly (including the
>> power supply and battery compartment). It’s straightforward to
>> install and should resolve the issue faster.
>>  Please let us know if this solution would work for you, and we’ll
>> be glad to arrange it.
>>  Best regards,
>>  Susana Raya
>> 
>> Customer Service Representative
>> 
>> Maroastraat 113
>> 
>> 1060 LG Amsterdam, The Netherlands
>> 
>> +31 20 667 60 30
>> 
>> taylorguitars.com [1]
>> 
>> -------------------------
>> 
>>  From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Wednesday, January 14, 2026 12:20 PM
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: [EXTERNAL] ST#131275 - 212ce
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> Hi Susana,
>> 
>> We have just had our replacement 212CE ref: ST#131275 and
>> unfortunately
>> it has a faulty battery compartment.
>> When I took the guitar out of it's case the battery and holder were
>> lose
>> in the case and when I tried pushing it back into the guitar it just
>> keeps popping straight back out. I've tried using a different
> battery
>> but it does the same thing.
>> 
>> Kind regards.
>> Tim.
>> 
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982
>> 
>> 
>> Links:
>> ------
>> [1] http://www.taylorguitars.com/ [1]
> 
> 
> 
> Links:
> ------
> [1] http://www.taylorguitars.com/