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Date: Fri, 31 Jan 2020 15:48:53 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Re: [Fender Musical
 Instruments] Re: Faulty Items
In-Reply-To: <3Q7L09X82M_5e3006f8742e7_4fc13fbff46bcf1c108296_sprut@zendesk.com>
References: <3Q7L09X82M@zendesk.com>
 <WVR6ZD30E5_5dcd4713c7d4f_e4db3fe71e6bcf2024725c_sprut@zendesk.com>
 <956d97e8d9ee037c0b64269cca0e36b5@expressmusic.co.uk>
 <WVR6ZD30E5@zendesk.com>
 <0c47714bbabf91fbbb6357ebbb3ca22c@expressmusic.co.uk>
 <3Q7L09X82M_5e3006f8742e7_4fc13fbff46bcf1c108296_sprut@zendesk.com>
Message-ID: <9fd2770baf6dda615c31c574c7e79314@expressmusic.co.uk>
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Hello

Could you please forward any emails regarding this query as I have just 
had a look and can not find any emails from yourself or UPS regarding 
the collection/missed collection of this guitar.

Thank you

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 28/01/2020 10:03, Ricky (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICKY (Fender Musical Instruments)
>
>  Jan 28, 10:03 GMT
> Good morning Tim
>
> According to our records UPS had made several attempts to collect
> this item but were unable to due to the item not being ready for
> collection. We had sent you reminder emails to ensure the item was
> ready for collection.
>
> On 03/12/19 we received a notification from UPS that they were not
> able to collect the unit. According their website you decided to keep
> the unit. We sent you an email to confirm this but did not get a
> response.
>
> This issue has now been closed.
>
> Apologies for any inconvenience caused.
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Jan 24, 10:52 GMT
>
> This is a follow-up to your previous request #220954 [1] "Faulty 
> Items"
>
> Hi Ricky,
>
> Just wondering if there's any news on the damaged Affinity Tele query
> number: 100993
> from November?
>
> Cheers.
>
> Tim.
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> Your request (241965) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [2] for the full range of
> Fender products [3Q7L09-X82M]
>
> Links:
> ------
> [1] https://fenderemea.zendesk.com/hc/requests/220954
> [2] http://secure.itpartnership.com/www.fender.com