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Date: Sat, 24 Sep 2022 13:04:00 +0100
From: hello@expressmusic.co.uk
To: Karen Urmston <urmstonkaren@gmail.com>
Subject: Re: Prs 24-08 eriza verde
In-Reply-To: <-yh6cqt-qz6zi4-r0n9ah-3r6oug3vsrwd-1tng5z-lh2gfq-k3y8yudkbl0l-nuuanimno8mf-83j1cbnlrz55oupses-4v9psg-ewbfsnvi1yz9-nq0lzj-rjgyi6apuvmr-ozvc4xv2yyi99z5sin-shnxz1.1663770931853@email.android.com>
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Message-ID: <dac70ad88061bfa7a85b803f7684aefb@expressmusic.co.uk>
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Hi Karen,

Thanks for the call just now.

I managed to speak to TNT just now and have re-arranged the collection 
for Wednesday.

You can use all the same paperwork.

Fingers crossed they do their job this time :)

Harriet

On 2022-09-21 15:35, Karen Urmston wrote:
> We're out until mid afternoon Friday but after that is great.
> 
> Sent from my phone
> 
> -------- Original message --------
> From: hello@expressmusic.co.uk
> Date: Wed, 21 Sep 2022, 15:30
> To: Karen Urmston <urmstonkaren@gmail.com>
> Subject: Re: Prs 24-08 eriza verde
> 
>> Hi Karen,
>> 
>> To be honest, it's really hard to say, until we have seen the guitar
>> 
>> ourselves. We very rarely ever find ourselves in this situation.
>> 
>> We try to be fair with everyone and like I said before, in an ideal
>> world we want all our customers to be happy. PRS are a great company
>> to
>> deal with as well, so if we have any doubts we will communicate with
>> 
>> them to try and find a resolution we are all happy with.
>> 
>> Shall I arrange a collection for Friday so that you have all of
>> tonight
>> and tomorrow to get the labels printed?
>> 
>> Harriet
>> 
>> On 2022-09-21 15:20, Karen Urmston wrote:
>>> We do have the original box. We can try and sort some labels but
>> our
>>> printer is temperamental.
>>> 
>>> What happens if you don't agree with our finds??
>>> 
>>> Sent from my phone
>>> 
>>> -------- Original message --------
>>> From: hello@expressmusic.co.uk
>>> Date: Wed, 21 Sep 2022, 15:10
>>> To: Karen Urmston <urmstonkaren@gmail.com>
>>> Subject: Re: Prs 24-08 eriza verde
>>> 
>>>> Hi Karen,
>>>> 
>>>> We will obviously try and do our best to help because we want all
>> of
>>>> our
>>>> customers to be happy.
>>>> 
>>>> Are you ok for us to arrange a collection and get it back here to
>>>> access
>>>> the guitar?
>>>> 
>>>> Do you still have the original box? and are you able to print out
>>>> some
>>>> labels if we email them over to you?
>>>> 
>>>> Apologies for all the questions :)
>>>> 
>>>> Harriet
>>>> 
>>>> On 2022-09-21 14:57, Karen Urmston wrote:
>>>>> There is still some plinking from the nut, even after the work.
>>>> Both
>>>>> when being tuned and when using the whammy.
>>>>> 
>>>>> It's not staying in tune. Even though the strings have been
>>>> stretched
>>>>> and played in a little.
>>>>> 
>>>>> It has a scratchy tone pot at the lower end.
>>>>> 
>>>>> It instantly goes out of tune if you try to bend the strings.
>>>>> 
>>>>> Some of the frets appear to be slightly higher, as noted by the
>>>>> professional.
>>>>> 
>>>>> We have no idea what more we can do. This is causing a level of
>>>>> anxiety that no guitar should ever cause.
>>>>> 
>>>>> Sent from my phone
>>>>> 
>>>>> -------- Original message --------
>>>>> From: hello@expressmusic.co.uk
>>>>> Date: Wed, 21 Sep 2022, 14:34
>>>>> To: Karen Urmston <urmstonkaren@gmail.com>
>>>>> Subject: Re: Prs 24-08 eriza verde
>>>>> 
>>>>>> Hi Karen,
>>>>>> 
>>>>>> Sorry to hear you're not getting on with this guitar.
>>>>>> 
>>>>>> If there is a manufacturing defect and we are able to return
>> this
>>>>>> guitar
>>>>>> as faulty to PRS then we will be able to arrange a collection
>> and
>>>>>> refund.
>>>>>> 
>>>>>> The slightly tricky thing is if we get it back here and don't
>>>> deem
>>>>>> it
>>>>>> faulty. Are you able to give any more detail on the issues you
>>>> are
>>>>>> still
>>>>>> having?
>>>>>> 
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> 
>>>>>> On 2022-09-21 13:53, Karen Urmston wrote:
>>>>>>> Hi, I'm so sorry to have to write this message but is it
>>>> possible
>>>>>> for
>>>>>>> a refund on the guitar please?? Even after the guitar has been
>>>> in
>>>>>> with
>>>>>>> a professional it still has many issues and due to that is not
>>>>>>> playable with any sort of enjoyment. What do you advise
>> please??
>>>>>>> 
>>>>>>> Sent from my phone
>>>>>>> 
>>>>>>> -------- Original message --------
>>>>>>> From: Karen Urmston <urmstonkaren@gmail.com>
>>>>>>> Date: Sat, 17 Sep 2022, 16:58
>>>>>>> To: hello@expressmusic.co.uk
>>>>>>> Subject: Re: Prs 24-08 eriza verde
>>>>>>> 
>>>>>>>> Thank you so much for all your help. It is very much
>>>> appreciated.
>>>>>>>> 
>>>>>>>> Sent from my phone
>>>>>>>> 
>>>>>>>> -------- Original message --------
>>>>>>>> From: hello@expressmusic.co.uk
>>>>>>>> Date: Sat, 17 Sep 2022, 16:12
>>>>>>>> To: Karen Urmston <urmstonkaren@gmail.com>
>>>>>>>> Subject: Re: Prs 24-08 eriza verde
>>>>>>>> 
>>>>>>>>> Hi Karen, Thanks for the invoice. Hopefully you are both now
>>>>>> happy
>>>>>>>>> with how it plays. Apologies you had to sort this out. We
>> have
>>>>>>>>> just issued the £30 on your reverb order. Kind Regards,
>>>> Harriet
>>>>>>>>> On 2022-09-17 15:49, Karen Urmston wrote: > Hi, please find
>>>>>>>>> enclosed the copy of the invoice. We've just collected > the
>>>>>>>>> guitar. Hopefully all should be OK now. > > Sent from my
>> phone
>>>>> 
>>>>>>> 
>>>>>>>>> -------- Original message -------- > From:
>>>>>>>>> hello@expressmusic.co.uk > Date: Fri, 16 Sep 2022, 16:38 >
>> To:
>>>>>>>>> Karen Urmston > Subject: Re: Prs 24-08 eriza verde > >> Hi
>>>>>> Karen,
>>>>>>>>> Thank you for the update. I'm pleased you have managed to >>
>>>> get
>>>>>>>>> it seen too so quickly. Please forward the invoice when you
>>>> get
>>>>>>>> 
>>>>>>>>> it and we will arrange payment straight away for you. Kind
>>>>>>>>> Regards, >> Harriet On 2022-09-16 16:36, Karen Urmston
>> wrote:
>>>>> 
>>>>>>>>> Hi, we've took >> it to a professional and it's £30.00 to
>>>> sort
>>>>>>>>> the nut > and strings >> associated. We've told him to go
>>>> ahead
>>>>>> as
>>>>>>>>> it will be back > with us >> tomorrow. I can forward you an
>>>>>>>>> invoice when we pay. I'll look > >> forward to hearing back
>>>> from
>>>>>>>>> you with regards to payment. Thank you >>>> Sent from my
>> phone
>>>>> 
>>>>>>> 
>>>>>>>>> -------- Original message -------- > >> From:
>>>>>>>>> hello@expressmusic.co.uk > Date: Wed, 14 Sep 2022, 12:07 >
>> To:
>>>>>>>> 
>>>>>>>>> Karen Urmston > Subject: Re: Prs 24-08 eriza verde > >> Hi
>>>>>> Karen,
>>>>>>>>>>> Honestly, we are happy to do whatever suits you. A >>
>>>>>>>>> collection can >> be arranged for tomorrow, back to us
>> Friday
>>>>>> but
>>>>>>>>> it >> won't >> realistically be back with you till Wednesday
>>>>>> next
>>>>>>>>> week at the >> >> earliest because of the bank holiday. I
>>>> would
>>>>>>>>> suggest speaking to a >>>> local shop first to see how
>> quickly
>>>>>>>>> they can do the work. It >> really >> is a simple job so
>>>> someone
>>>>>>>>> in the know :) Kind Regards, >> Harriet On >> 2022-09-14
>>>> 09:50,
>>>>>>>>> Karen Urmston wrote: > Hi, what is >> easier for >> you?? We
>>>>>> have
>>>>>>>>> a few local shops in the area so > we >> can get you some >>
>>>>>>>>> quotes or you can collect and return?? We really >>> do just
>>>>>> want
>>>>>>>>> to >> get it properly working ASAP. > > We really >>
>>>> appreciate
>>>>>>>>> how you've >> been working with us. We just love the > >>
>>>> music
>>>>>> to
>>>>>>>>> be perfect. > > >> Thank you > > Sent from my phone > > >>
>>>>>>>>> -------- Original message >> -------- > From: >>
>>>>>>>>> hello@expressmusic.co.uk > Date: Tue, 13 Sep 2022, >> 11:00
>>> 
>>>>>> To:
>>>>>>>>>>> Karen Urmston > Subject: Re: Prs 24-08 eriza verde > >> >>
>>>>>> Good
>>>>>>>>>>> Morning Karen, >> >> It sounds as though you are correct
>>>> with
>>>>>>>>>>>>> your diagnosis of the >> problem. >> Once again
>> apologies.
>>>>>>>>>>>>> If >>>> you have a local guitar shop who is happy to do
>>>> the
>>>>>>>>> work we will >>>>>> of >> course cover the cost or
>>>> alternatively
>>>>>>>>> we can arrange >> >> collection of >> the >> guitar from
>> your
>>>>>>>>> address and do the work >> >> here. It really is a simple >>
>>>> job
>>>>>>>>>>> and shouldn't take more than 5 >>>> minutes. >> >> Please
>>>> let
>>>>>>>>> us know how you would like to proceed >> and >> we will try
>>>> and
>>>>>>>> 
>>>>>>>>> get >> this done as soon as possible for >> you. >> >>>>
>> Kind
>>>>>>>>> Regards, >> Harriet, Phil & Tim >> >> On >> 2022-09-11
>> 17:56,
>>>>>> 
>>>>>>>>> Karen Urmston wrote: >>> Hi. We have had >> another look
>> this
>>>>>>>>> weekend, >> and tried the vaseline, >> but >>> to >> no
>> avail.
>>>>>>>>> 
>>>>>>>>>>>> On much >> closer inspection we have noticed that >> the
>>>>>> noise
>>>>>>>>> appears >> to be >>>>> made by the string catching a lip, >>
>>>> or
>>>>>>>>> something similar, within >>>> the >>> nut itself. This is
>>>> 
>>>>>>>>> limited to just the one string and >> appears to >> be a >>>
>>>> fix
>>>>>>>>>>> that needs to be done by a professional. >>>>>>>> Please
>> can
>>>>>>>>> you >> advise what we should do next. >>> >>> >> Thanks. >>>
>>>>>>> 
>>>>>>>>> Sent from >> my phone >>> >>> -------- Original message >>
>>>>>>>>> -------- >>> From: >> Express Music >>> Date: Tue, 6 Sep
>> 2022,
>>>>>>>>> 16:34 >>>>> To: >> urmstonkaren@gmail.com >>> Subject: Re:
>> Prs
>>>>>>>>> 24-08 eriza >> verde >>> >>>>>> Hi Karen, No, it had new
>>>> strings
>>>>>>>>> on it from the >> factory, so >> no >> need >>>> to change.
>> We
>>>>>>>>> just wondered if you had >> changed >> string gauge >>
>> because
>>>>>>>>>>>>> this is another reason it may >> have >> made the noise.
>>>> Try
>>>>>>>>> and >> lubricant >>>> the nut where the >> >> string sits
>> and
>>>>>> let
>>>>>>>>> us know how you get on :) >> Kind >>>> Regards, >>>>
>> Harriet,
>>>>>> Phil
>>>>>>>>> & Tim Express Music B2 & B3 Quarry Park >> Old >>>> >>>>
>>>>>> Milverton
>>>>>>>>> Lane Leamington Spa CV32 6RW 01926 808982 On 06/09/2022
>>>>>>>>>>>> 
>>>>>>>>> 16:32, Karen Urmston wrote: > Hi, > > We will try the >>
>>>>>> lubricant
>>>>>>>>>>>>> and >>>> let you know how it goes, thanks. He's > not >>
>>>>>>>>> changed the >> strings >>>> with it being a new guitar. Is
>>>> this
>>>>>>>> 
>>>>>>>>> something > you'd >> recommend?? >>> >>>>> Sent from my
>> phone
>>>>> 
>>>>>>> 
>>>>>>>>>>> -------- Original >> message -------- > >> From: >>>>
>>>> Express
>>>>>>>>> Music >>> Date: Tue, 6 Sep >> 2022, 14:44 > To: >>>>
>>>>>>>>> urmstonkaren@gmail.com >>> Subject: Re: Prs >> 24-08 eriza
>>>> verde
>>>>>>> 
>>>>>>>>>>>>> Hi >>>> Karen & >> Carl, >> >> Thanks for the >> video.
>> It
>>>>>>>>> sounds to us like >> the >>>>>> string could be >> sticking
>>>>>>>> 
>>>>>>>>> slightly in the nut. There a >> few >>>> things you could
>> try
>>>> to
>>>>>>>>>>> resolve >> this....Ideally apply >> a small >>>> amount of
>>>>>>>>> string >> lubricant, silicane >> based >> >> lubricant or
>>>>>> 
>>>>>>>>> failing that a >> small amount of Vaseline into >> the slot.
>>>>>> 
>>>>>>>> 
>>>>>>>>> We >>>> didn't notice >> any issues with the nut on >> this
>>>>>> guitar
>>>>>>>>> when we >> >>>> checked >> it >> over. Have you changed >>
>> the
>>>>>>>>> strings yet? >> >> Kind >>>> Regards, >> >> Harriet, Phil &
>>>> Tim
>>>>>>>>>>>>>>> Express Music >> B2 & B3 >>>> Quarry Park >>>> Old
>>>>>>>>> Milverton >> Lane >> Leamington Spa >> CV32 6RW >>>> >>>>
>>>> 01926
>>>>>>>> 
>>>>>>>>> 808982 >> >> >> On 04/09/2022 14:35, Karen Urmston wrote:
>>>>> 
>>>>>> 
>>>>>>>>> Hi, >>>>>> sorry >> for the long delay before our response
>> but
>>>>>>>>> Carl has been >>>>>>>>>>> >> spending time setting the
>> guitar
>>>> to
>>>>>>>>> his spec and trying >> to >>> >>>>>> establish >>> whether
>> he
>>>>>>>>> wanted to keep the guitar. >>> >>>>> >> We >> have >>>>
>>>>>>>>> established that it is a beautiful guitar and >> >> would
>> like
>>>>>> to
>>>>>>>>>>>>>> keep >>>> it if we can get its issues sorted.
>>>>>>>>>>>> 
>>>>>>>>> After spending time >>>> getting used to the fret buzz, and
>>>>>>>> 
>>>>>>>>> adjusting >>> the >>> spec, on >>>> the guitar another
>> problem
>>>>>>>> 
>>>>>>>>> has >> become obvious. We would be >>> >>>> really grateful
>> if
>>>>>> you
>>>>>>>>>>> could >> advise us on what to do please. >>> >>>>> >>>> As
>>>> you
>>>>>>>>> can >> see and >> hear from the enclosed video, the G string
>>>>>>> 
>>>>>>>>>>>>>>> appears >>> to >> be popping about within the nut when
>>>>>>>>> bending the >>>>>> string >>> >> downwards >>> and causing
>>>> quite
>>>>>> a
>>>>>>>>> distinctive >> high >>>> pitched >> noise, which obviously
>>>>> 
>>>>>> is
>>>>>>>>>>>> not meant to >> be there. >>>> This >> is causing no end
>> of
>>>>>>>>> issues with the >>> >> sound >>> and >> tuning >>>>>> of the
>>>>>>>>> guitar. A similar noise can >> sometimes be heard >>> >>
>>>> whilst
>>>>>>>>>>>>> using the tuning peg and also >> when using the whammy
>>>> bar.
>>>>>>>>>>>>>>>>>>>>> Originally the B string was >> also doing this
>> but
>>>>>>>>> appears >> to have >>>>> >>>> corrected itself. >> Where as
>>>> the
>>>>>> G
>>>>>>>>> string is still >> doing it as bad >> as >>>>>>> >> ever.
>>>>> 
>>>>>>>>> 
>>>>>>>>> Is there anything you >> could please advise to >> >> help
>>>>>>>> 
>>>>>> us
>>>>>>>>> to get the >>> guitar running >> smoothly?? >>> >>> >>
>> Thanks
>>>> in
>>>>>>>>>>>>> advance for any help. >>> >>> >> -------- Original >>
>>>>>> message
>>>>>>>>> -------- >>>>> >>>> From: Express Music >>>>> Date: Tue, 30
>>>> 
>>>>>> Aug
>>>>>>>>> 2022, 11:04 >>> To: >>>> >> urmstonkaren@gmail.com >>>
>>>> Subject:
>>>>>>>> 
>>>>>>>>> Re: Prs 24-08 eriza verde >>> >>>>>>>>>> Morning Karen &
>> Carl,
>>>>>>>>>>>>>>>>>>> We're pleased the guitar >>>>>> arrived safely
>> with
>>>>>>>>> you. >>>> >>>>>> All of the points you raised >>>> in >>>>
>>>> your
>>>>>>>>> email we take on >> board and >>>> can >>>> re-assure >> you
>>>> all
>>>>>>>>>>> of >>>> these things >> are standard and nothing to be
>>>>>> 
>>>>>> 
>>>>>>>>> alarmed >>>> >> about. >>>>>>>>>>>>>> 1. Fret Buzz - The
>>>> guitar
>>>>>>>>> was >> checked over in our >> >> workshop >>>> and had >>>>
>> a
>>>>>>>>>> 
>>>>>>>>> full >> healthcheck before we >> shipped it. We set >>>>
>> this
>>>>>>>>> guitar up to >>>> >> PRS >>>> standard >> factory set up but
>>>>>>>>>> 
>>>>>>>>> depending on your playing >> style, all >>>> >> guitars >>>>
>>>> no
>>>>>>>>> matter >> how >>>> they are set up >> could buzz. We >>
>> advise
>>>>>> you
>>>>>>>>> seek a >>>> >> professional >>>> set up to >> suit your >>
>>>>>> playing
>>>>>>>>> style, string preference >>>> etc. >>>>>> >>>>>>>> >> 2. >>
>>>>>> Finish
>>>>>>>>> Flaws - We can't actually see any problems in the >>>> >> >>
>>>>>>>>> images >>>> you >>>> have sent and again we thoroughly check
>>>>>> 
>>>>>>>> 
>>>>>>>>>>> every >>>> guitar when it >>>> arrives >>>> with us from
>> PRS
>>>>>>>>> and >> >> return any >>>> guitars we are not fully satisfied
>>>>>>>>>> 
>>>>>>>>> with. >>>> >>>> Feel free to >> send >>>> us any more images
>>>> of
>>>>>>>>> this and we will >>>> take a >>>> look. >>>> >>>>>> >>>> 3.
>>>>>> Truss
>>>>>>>>> Rod Area- This is >> >> totally normal and we could send you
>>>>>>>>>>>>>>>>>>> many >>>> examples >>>> of guitars we have in
>> stock
>>>>>>>>> with this area >>>> looking the >>>> >>>> same. >>>> This is
>>>>>>>>> actually classed as the >>>> internals of the >>>> guitar
>> and
>>>>>>>>> isn't >>>> finished in the same >> detail >>>> as the >>>>
>>>>>>>>> external areas. >>>> >>>> 4. Strings - This is the first >>
>>>> time
>>>>>>>>>>>>>>>>> we've ever heard of black >>>> resin >>>> on >>>>
>>>>>>>>> strings? >> >> These >> are >>>> the strings from the
>> factory
>>>>>> and
>>>>>>>>> haven't been >>>> >>>> touched >>>> >> by >>>> us other than
>>>> on
>>>>>>>>> our workbench when doing >>>> our health-checks. >>>>
>>>>>>>>>> 
>>>>>> 5.
>>>>>>>>> Pick up covers - Don't worry >>>> this is just the
>> protective
>>>>>>>>>> 
>>>>>>>>> film >>>> and >>>> designed to >> be >> removed straight
>> away.
>>>>>> Yes
>>>>>>>>> they >>>> peel, but they are >>>> >> meant >>>>>> to so that
>>>> you
>>>>>>>>> can remove them >>>> easily without >> damaging the >> pick
>>>>>>>> 
>>>>>>>>> ups. >>>> >>>> Just to >>>> clarify, this >> is a brand new
>>>> 
>>>>>>>>> guitar that has been shipped >>>> >> from >>>>>>>> >> PRS to
>>>> us
>>>>>>>>> and >> then to you. Obviously we want all our >> customers
>>>>>>>>>>>> 
>>>>>>>>> do >>>> be >>>>>> delighted with their new guitars and do >>
>>>>>> 
>>>>>>>>> everything >>>> in >> our power to >>>> make >>>> this
>> happen.
>>>>>> We
>>>>>>>>>>> don't see any >> issues >>>>>> with this PRS but if you
>> are
>>>>>>>>>>>>> not >>>>>> happy you can of >> >> course >>>> return.
>> Just
>>>>>>>>> please note >> that we wouldn't >>>> expect >>>>>>>> another
>>>>>>>>>> 
>>>>>>>>> model to be any >> different. >>>> >>>> Kind >> Regards,
>>>>>> 
>>>>>>>>> Harriet, >>>> Phil & Tim >>>>>>>>>> Express Music >>>> >> B2
>> &
>>>>>> B3
>>>>>>>>> Quarry Park >>>> >> Old >>>> >> Milverton Lane >>>>
>> Leamington
>>>>>>>> 
>>>>>>>>> Spa >>>> CV32 6RW >>>> 01926 >> >> 808982 >>>>>>>>>>>> On
>>>>>>>>> 29/08/2022 >> 15:41, Karen Urmston wrote: >>>>>>> Hi,
>>>>>>>>> 
>>>>>>>>>>>>>>>>>> I'm after >> some advice about my >> partners new
>>>>>>>>> guitar, please. >>>>>>>>>>>>>> >> Order details are >> Carl
>>>>>>>>> Hobson, 2 Vicker Close, Clifton, >>>> >> Swinton, >>>>> M27
>>>>>>>>>>>>>>>> 6QE. >>>>> >>>>> Firstly when we bought >>>>>> the
>>>> guitar
>>>>>>>>> I >> was told by phone that there >>>>> would be no >> fret
>>>>>>>> 
>>>>>>>>> buzz and >> yet there is quite a bit. My partner is >>>>> a
>>>>>>>>>>>>>>>>>> hobby >>>> >> guitar collector, but doesn't want to
>>>>>>>>> tinker too >> much and >>>>> >>>> void >>>>>>>>> any
>> warranty,
>>>>>> and
>>>>>>>>> has done some >> basic >> adjustments that >> haven't
>>>>>>>>>>>>> 
>>>>>>>>> changed >>>>> this >> >> situation. He has many guitars, of
>>>>>> which
>>>>>>>>>>>>> this is his biggest >>>>>>>>> investment to date, and is
>>>>>>>>> aware as to >>>> what level of >> buzz >> would >>>>> be
>>>>>>> 
>>>>>>>>> acceptable, and this is >> not >>>> in >> that >> bracket.
>>>>>>>>> 
>>>>>>>>>>>>>> Secondly, I was also told by phone >>>> >> that >>
>> there
>>>>>>>>> were no flaws but >>>>> we >>>>> have found a chip >>>>>>>>
>>>>>>>>> missing, although it is under lacquer, and some >>>>> what
>>>>>>>>>>>>>>>>>>>>>> appears to be glue and damage in the truss rod
>>>>>> area.
>>>>>>>>>>> Please see >>>>>>>>>>> enclosed photos. >>>>> >>>>>
>> Finally,
>>>>>>>>> new >> guitars >> generally >>>> come with a black resin on
>>>> the
>>>>>>>>>>>>>>>> strings, which >> in this case >> is >>>> missing and
>>>> the
>>>>>>>>> strings >> appear to >>>>> be >>>>>>> old. There is >> also
>>>>>>>> 
>>>>>>>>> some evidence >> that the plastic >> protector >>>>> covers
>>>>>>>>>>> 
>>>>>>>>> on >>>>>>> >>>> the >> pickups have been >> removed and then
>>>>>>>>> replaced meaning this >>>>>>> >>>>>> guitar >>>>> >> cannot
>>>>>>>>> possibly be brand new and never used >> (also >>>> photos
>>>>>>>>> 
>>>>>>>> 
>>>>>>>>> included). >>>>> >>>>> Has this been a >> return or >>>>
>>>>>> repaired
>>>>>>>>> at >> some point?? >>>>> >>>>> Thx in >> advance for your
>> help
>>>>>>>>>>>>> and >> understanding.